Back Operations Assistant

  • Added Date: Monday, 05 April 2021
  • Deadline Date: Friday, 30 April 2021

Position Title: Operations Assistant

Duty Station : Prague, Czech Republic

Classification: General Services, G-4

Type of Appointment: Special Short-Term, 9 months, full-time


Estimated Start Date :**June 15, 2021**

Closing Date: April 30, 2021

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.


Under the direct supervision of the Head of Office (HoO) and in coordination with the Senior Operations Assistant (SOP), the incumbent will perform the following duties and responsibilities under the framework of the Czech AMIF Program on AVRR.

Core Functions / Responsibilities:

  1. Under the framework of the Czech AMIF Program on AVRR reviews and processes applications for AVRR and 3rd country migration; to this effect obtains necessary information and/or documents from applying entities or migrants; conducts in-person interviews with program beneficiaries;

  2. Checks if applicants have already received benefits through the program in the past, ascertains the case-related medical clearance; coordinates with the police and/or airport services for any special pre-departure arrangements; compiles and maintains case files according to the rules and regulations of the program;

  3. Provides specific information on bookings and special arrangements e.g. escorts or medical clearances, to AVRR applicants and/or applying entities; obtains and processes flight bookings or ground transportation, checks and verifies best routings and fares, obtains up-to-date information regarding travel documents, transit requirements en-route and exit/entry regulations;

  4. Generates and verifies confirmations of AVRR and Reintegration, including additional financial assistance in the IOM computer system MiMOSA and forwards these to the respective applying entity;

  5. Coordinates any requirements for special vulnerable migrants (victims of trafficking, unaccompanied minors, necessary medical assistance to individual returnees en-route to and upon arrival in the country of destination;

  6. Initiates and, if necessary, coordinates with other IOM Missions on special operational requirements including reintegration assistance in the country of destination and follows the guidelines to ensure a smooth AVRR and/or 3rd country migration to specific countries.

  7. Provides general guidance on AVRR procedures and requirements to applying Social Welfare and local entities, foreignerโ€™s offices, NGOs and/or potential migrants;

  8. Verifies payment of airline invoices and forwards them to Finance department for further processing, clarifies with Finance any invoicing related queries;

  9. Provides direct assistance and accompaniment at the airport, when necessary;

  10. Verifies and checks additional costs due to cancellations, no-shows, re-bookings before forwarding to the Finance department and liaisons/coordinates possible action with applying entities if necessary;

  11. Monitors and evaluates on regular basis the status all the AVRR cases;

  12. Performs other duties as may be assigned.

Required Qualifications and Experience


ยท Bachelorยดs degree in Public Administration, Political or Social Sciences or a related field from an accredited academic institution with 2 years of relevant professional experience in migration; or

ยท Completed secondary/high school education with 4 years of relevant professional experience in migration.


ยท Minimum 2 yearsโ€™ experience in the field of migration issues, including operational and field experience,

ยท Experience in liaising with governmental authorities, other national/international institutions and NGOs,

ยท Knowledge of monitoring and evaluation,

ยท Experience in liaising with governmental authorities, other national/international institutions and NGOs,

ยท Experience of regional issues in the thematic area a distinct advantage.


Fluency in both English and Czech is required. Additional knowledge of Russian and/or South-Eastern European and/or Central Asian language will be considered as advantage.

Required Competencies


  • Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
  • Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
  • Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.


Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.

This vacancy is archived.

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