There’s something special about spending your days alongside like-minded people, just as committed to purposeful work as you. At Save the Children Australia, we attract bright and big-hearted people who are inspired to make a difference. Together, we are fearless in our pursuit of making lasting change for the children and communities who need it most.
A place to make a difference:
In this full-time permanent role (we are also open to flexible working hours and / or part time arrangements for the right candidate), you’ll work as a part of our Retail team from any major capital city in Australia to help us create lasting change for children everywhere.
The National Volunteer Manager will set Save the Children’s national strategy for recruitment, engagement, retention, capability, and compliance across the op shop volunteer network. They enable and guide State Volunteer Managers and Retail Teams to meet targets and deliver a consistent, high‑quality volunteer experience aligned with national priorities. The role requires deep volunteering expertise and strong stakeholder leadership to build cohesive frameworks that drive improvement and consistency nationwide.
You will make a difference by:
Lead a unified national volunteer strategy that aligns recruitment, capability, compliance, and role design with retail and organisational priorities. Strengthen national recruitment through innovative methods and strong internal and external partnerships to expand our volunteer reach. Oversee national volunteering policy, best practice, and strategic projects to ensure consistency, continuous improvement, and an evidence‑informed framework. Partner with State Retail Teams to deliver a consistent, high‑quality volunteer experience across onboarding, training, engagement, and recognition. Use data and performance insights to strengthen recruitment, retention, and store coverage, supporting retail performance targets. Ensure national governance and compliance through consistent processes for police checks, induction, and mandatory training to maintain a safe, trusted volunteer environment.
A place to feel valued:
Your deep expertise in people leadership and management in this role will be vital.
This role requires:
Experience leading or supporting teams in people‑focused environments, with strengths in communication, collaboration, and relationship‑building. Proven ability to coordinate recruitment, onboarding, engagement, and compliance processes for staff or volunteers. Skilled in using systems, tools, and data to support workforce consistency, training coordination, and performance tracking. Demonstrated capability in planning, continuous improvement, and building partnerships that enhance recruitment and engagement outcomes.
Ideally, you will also have a background in volunteer management within retail or purpose‑driven settings, knowledge of digital onboarding systems, experience with supporting national programs with local delivery models, and understanding of safeguarding requirements.
A place to belong:
We are diverse personalities, backgrounds and talents, embracing our differences as one strong and united team. We see and celebrate the unique value you bring to our organisation, and offer a range of rewards for your effort, including:
Individual learning plans to help map and deliver on your career development. Internal employment and development opportunities Support for workplace wellness, including access to our free, confidential Employee Wellbeing Program Celebrate and feel supported in your diversity. We have a highly inclusive culture and diverse workforce reflecting the communities we serve, allowing you to bring your whole self to work (if that’s what you want!). Full salary packaging benefits (please use this link to see how much this benefit could mean to you!) Extra leave to use in a range of ways to ensure you’re able to perform at your optimum
Follow this link for the full list of our employee benefits.
Does this sound like the place for you?
We’d love to hear from you. Submit your cover letter and resume below.
We strongly encourage Aboriginal and Torres Strait Islander candidates to apply.
Applications close COB Wednesday 25th February 2026.
Position Description – National Retail Volunteer Manager
For more information about this position, please contact Andrena Nowlan at andrena.nowlan@savethechildren.org.au or for more information about a career at Save, visit our Careers Page.
We have tested our application process with diverse groups in mind, with the intent to ensure it's straightforward and accessible for all to apply. Diversity and inclusion are fundamental to our culture and improve our ability to reach our most vulnerable client groups. But we also know there is no one-size fits-all when it comes to recruitment - so if we didn’t quite hit the mark for you, please let us know at people.culture@savethechildren.org.au. We’re dedicated to ensuring Save the Children Australia is a place where everyone can feel supported – no matter your race, ethnicity, gender, age, disability, sexuality, neurodiversity, culture and beliefs.
Save the Children Australia is a child-safe organisation. All employees are required to undergo a National Police Check, a Working with Children Check, and sign our Child Safeguarding Policy and Code of Conduct. We also support the Inter-Agency Misconduct Disclosure Scheme.
Save the Children is committed to providing and maintaining a safe working environment for its employees and client groups, consistent with our obligations under OH&S legislation.
If you are having any issues with uploading your application for this role, please contact people.culture@savethechildren.org.au for further support.