DEADLINE FOR APPLICATIONS22 January 2025-23:59-GMT+01:00 West Africa Standard Time (Lagos)
WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.
ABOUT WFP
The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.
At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.
To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.
WHY JOIN WFP?
WFP is a 2020 Nobel Peace Prize Laureate.
WFP offers a highly inclusive, diverse, and multicultural working environment.
WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).
ORGANISATIONAL CONTEXT:
This job is found in Nigeria Country Offices reports to the Head of the Unit, Chief, or Information Technology Officer, or the designate.
At this level, work is carried out under the direct supervision of a more senior staff.
Job holders work in a team and are expected to produce organized and accurate technical work.
JOB PURPOSE:
To deliver standard software and hardware support services, as well as monitor and maintain a wide range of information sources, to contribute to the effective delivery of IT services.
KEY RESPONSIBILITIES (not all-inclusive, nor exhaustive):
1. Carry-out system and equipment maintenance tasks, such as back-up system data and system protection, to ensure they are running effectively and enable easy and efficient use.
2. Undertake basic monitoring and troubleshooting of server systems to ensure a consistent delivery of IT services to staff.
3. Respond to basic queries about technology and systems to support the correct application of technology.
4. Receive and inspect all incoming assets and report discrepancies in IT materials inventory to senior colleagues to ensure materials are effectively tracked. 5. Perform basic beta testing and support the roll out of new versions of centrally supported software to ensure software is operational for WFP staff.
6. Ensure information is up to date and accurate within inventories, databases, websites, and archives in order to support senior officers in managing these systems.
7. With direction from senior colleagues, collate information to be included in standard material such as training documentation and web content, to contribute to the availability of information about services and products.
8. Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.
FUNCTIONAL CAPABILITIES:
Capability Name: Description of the behavior expected for the proficiency level
Governance, Strategy and Architecture: Demonstrates awareness of overall IT governance structure and system architecture development to support the process and assist in design of interaction between systems
Change Implementation: Has basic understanding of project management principles to provide basic estimates on timing, resource utilisation and costs to facilitate the project planning process.
Project management, Planning and Optimization
Technical Expertise: Understands technical aspects of own job and applies them in a thorough and systematic manner to analyze customer’s technical issues and offer value adding advice and/or solutions.
Service Management: Understands and follows the established standards and protocols for service excellence within own domain to maintain quality of delivery and high levels of customer satisfaction.
Client Management: Demonstrates working understanding of existing hardware, software, servers and network management to resolve users’ routine problems using WFP’s established processes and tools.
Procurement and Contract Management: Assists in the technology selection process by collating information on vendors and/or products for evaluation against criteria.
DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE:
• Academic or professional experience in Computer Science, Computer Engineering, Information Technology or any other relevant field.
• Has experience resolving level 1 IT issues.
STANDARD MINIMUM ACADEMIC QUALIFICATIONS:
Education:
Completion of first degree in Computer Science, Computer Engineering, Information Technology or any other relevant field.
Language:
General Service (Field): Fluency in both oral and written communication in the UN language in use at the duty station and in the duty station’s language, if different.
MORE ABOUT YOU:
You are a proactive and detail-oriented individual with a strong foundation in IT support and operations. You possess excellent problem-solving skills and are comfortable working in a dynamic, multicultural environment. Your ability to communicate effectively and collaborate with diverse teams enhances your contribution to our mission.
Key Attributes:
Technical Proficiency: You have a solid understanding of IT systems, networks, and software applications, with experience in troubleshooting hardware and software issues.
Adaptability: You thrive in fast-paced settings and can quickly adjust to changing priorities while maintaining a high level of service.
Team Player: You value teamwork and actively contribute to a positive work environment, supporting colleagues and sharing knowledge.
Customer Focus: You are dedicated to providing excellent support to users, ensuring their IT needs are met with professionalism and efficiency.
Continuous Learner: You demonstrate a commitment to personal and professional growth, staying updated on the latest technologies and best practices in IT operations.
If you are passionate about technology and eager to make an impact in a global context, we invite you to apply and join our team!
WFP LEADERSHIP FRAMEWORK
WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.
Click here to access WFP Leadership Framework
REASONABLE ACCOMMODATION
WFP is dedicated to fostering diversity, equity, and inclusion. Our recruitment process is inclusively crafted to welcome candidates of all backgrounds, celebrating diversity and ensuring a respectful environment for all. We aim for an accessible and fair recruitment journey. Should you need any reasonable accommodations or have accessibility concerns, please reach out to us confidentially at global.inclusion@wfp.org. Our DEI team is here to ensure your full participation in our recruitment process.
NO FEE DISCLAIMER
The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.
REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION
We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).
Once your profile is completed, please apply, and submit your application.
Please make sure you upload your professional CV in the English language
Kindly note the only documents you will need to submit at this time are your CV and Cover Letter
Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time
Please contact us at global.hrerecruitment@wfp.org in case you face any challenges with submitting your application
Only shortlisted candidates will be notified
All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.
No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.