The International Institute of Tropical Agriculture seeks suitable Nigeria Nationals for the position below at the Institute\u2019s headquarter in Ibadan.
Position: IT Operations Assistant
Duration: 6 months\u2019 renewable
Location: Ibadan
Closing Date: 10 September 2025
DUTIES:
Work along with other SPOC (Single Point of Contact) to receive and record all request/issues/complaints/incidents from end-user. Assign tickets already logged via the Institutional helpdesk- FreshService to the available ServiceDesk Analyst. Log, receive and respond to incident/request/problem on FreshService. Follow-up on all tickets assigned and from end-user to completion and resolutions. Ensure that all requests and enquiries on IT matters and activities are promptly attended to and closed correctly with the appropriate response to the satisfaction of the customer. Work with end-users to identify and deliver required PC service levels. Assess malfunctions of computer hardware of software applications to determine appropriate actions to maintain computer and network operations. Perform any other duty as may be assigned by the Supervisor.
Requirements
QUALIFICATION:
National Diploma in Computer Science, Engineering, Electrical/Mechanical Engineering, Information Technology or related field with a minimum of six (6) years\u2019 experience performing similar role in a well-structured environment.
COMPETENCIES:
The ideal candidate must:
Have good client relation and management, Customer Services Relation, Microsoft Client technologies management (Wins 7, 8, 10, 11). Be able to work both during working hours and required to be available when work demands during non-working hours.Benefits
We offer highly competitive salary with equally attractive benefits and excellent working conditions in a pleasant campus environment.