Position: IT Operations Analyst
Contract: 3-year renewable contract Location: Ibadan
Closing Date: 20 October 2025
DUTIES:
\u00d8 Service Operations (ITIL)
\u00b7 \ufeff\ufeffOwn day-to-day Incident & Request Management for assigned service queues; ensure accurate triage, prioritization, and timely resolution within SLA.
\u00b7 \ufeff\ufeff\ufeffParticipate in Problem Management (trend analysis, root-cause analysis, corrective/preventive actions) and track known errors/workarounds.
\u00b7 Participate in Change Management activities (impact/risk assessment, scheduling, pre/post checks, rollback plans) and present changes to CAB as required.
\u00b7 Maintain and improve standard operating procedures for repetitive operational tasks
\u00d8 Monitoring, Reliability & Capacity
\u00b7 \ufeff\ufeffTrack and report availability, performance, and capacity metrics; recommend scale-up/scale-out or optimization measures.
\u00b7 \ufeff\ufeff\ufeffPerform health checks (daily/weekly/monthly) on critical services; document and escalate deviations.
\u00d8 End-User Computing & Identity
\u00b7 \ufeff\ufeff\ufeff\ufeff\ufeffProvide L2/L3 support for Windows/macOS endpoints, printing, mobile devices/MDM, and approved software images.
\u00b7 \ufeff\ufeff\ufeffAdminister identity & access operations (provisioning, de-provisioning, group/role changes, periodic access reviews) in coordination with Information Security team.
\u00b7 \ufeff\ufeff\ufeffPackage, test, and deploy patches and updates for endpoints and core services in line with the change calendar.
\u00d8 Core Infrastructure & Network Coordination
\u00b7 \ufeff\ufeffCollaborate with Network/Infrastructure teams on L2 tasks for Wi-Fi, VPN, and PABX/IP telephony.
\u00b7 \ufeff\ufeff\ufeff\ufeffExecute routine operational tasks on servers and services (backups/restores, certificate renewals, log rotation, service restarts, DR runbooks) under guidance of Lead, IT Operations & Security Management.
\u00b7 \ufeff\ufeff\ufeff\ufeffEnsure stations remain connected to HQ services; provide remote support to Station IT Officers.
\u00d8 Security & Compliance
\u00b7 Carryout security hardening baselines on endpoints/services; remediate vulnerabilities assigned via scans or advisories.
\u00d8 Stakeholder Management
\u00b7 Provide clear technical communications to stakeholders and contribute to IT service status updates.
\u00d8 Documentation, Training & Continuous Improvement
\u00b7 \ufeff\ufeff\ufeff\ufeffUpdate knowledge articles for end-users; deliver on the spot user training on call or remotely.
\u00b7 \ufeff\ufeff\ufeff\ufeffContribute to post-incident reviews, lessons learned; and backlog; champion automation/scripting to remove toil.
\u00d8 Perform any other job-related tasks as may be assigned by the supervisor.
Requirements
QUALIFICATION:
HND/BSc in Computer Science/Engineering, Information Technology, Electrical/Electronic Engineering or any other related course. The ideal candidate must have a minimum of (4) years\u2019 experience in performing similar role in a well-structured environment.
Professional certification in ITIL V4 Foundation (or higher), CompTIA Network+/A+, Microsoft (MD- 102/Endpoint Administrator or AZ-104), Cisco CCNA (network fundamentals) or equivalent vendor certification is required.
COMPETENCIES:
The ideal candidate must:
Demonstrate strong troubleshooting and analytical skills; Demonstrate RCA capability;Exhibit a customer-service orientation with clear written/verbal communications Possess solid understanding of ITIL processes (Incident, Problem, Change) and SLAHave working knowledge of Microsoft client technologies (Windows 10/11), macOS, Mobile Device Management (MDM), and collaboration tools; Have basic understanding of Layer-3 networking, voice communications, and gender and social inclusion principles in development programming. Have practical experience with ITSM tools (ticketing, CMDB, change), patching, imaging, and endpoint management.Be experienced in supporting Layer-2 and Layer-3 networked environments and IP telephony at an operational level.Benefits
REMUNERATION:
We offer highly competitive salary with equally attractive benefits and excellent working conditions in a pleasant campus environment.