ICT plays an increasingly vital role in helping NRC fulfil its mission to assist people displaced by war and conflict. Digital tools and processes, automation, and analytics are key enablers of NRC’s strategy and work. ICT Support in NRC’s Oslo-based Head Office provides an array of services to the organization ranging from vendor selection to rolling out new systems and from system administration to providing 2nd-line technical support to the 100+ field ICT staff based in over 40 countries worldwide.
This particular role is responsible for administering the global ticketing system, maintaining the ICT documentation, user account management, and 2nd line support duties, and the day-to-day ICT support of the c. 250 Head Office staff, in addition to supporting other ICT projects as applicable.
What you will do
You will work with ICT staff in Oslo and in the field using a number of tools and contribute to the collective work of the Global ICT Operations & Support Team.
Some of your key tasks will include:
What you will bring
We know that you are curious and would like to learn more about this role; please click here to access the full Job Description.
What makes this position attractive?
We are also looking for people who share our values:
We will be assessing candidates on an ongoing basis; therefore, early applications are recommended.
For any questions, please write to firstname.lastname@example.org with \"Job Title\" as a subject The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country. Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks. NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.