Work for the IMF. Work for the World.
Under the general supervision of the Division Chief/Deputy Division Chief, the HR Service Center Section Chief, and respective Team Lead, the successful candidate administers HR policies/programs based on established guidelines, work practices, and documented precedents; responds to a range of enquiries on assigned work areas and delivers HR services within predefined standards and performance targets; provides outstanding customer service and support to employees; performs data audits and creates reports to ensure compliance; resolves routine problems and escalates complex issues or irregularities; initiates and/or recommends process improvements and changes to procedural guidelines; trains back-ups and/or temporary replacement assistants.
The selected candidate will be a member of the HR Service Center, responsible for one or more of the following client-facing portfolios: the G-4 visa program for U.S.-based appointments, employee onboarding services, and/or allowances administration services
Typical duties and responsibilities include:
Provide responsive, caring, and excellent customer support to employees, registered dependents, retirees, and other external parties.
Review, triage, and work on the daily influx of HR enquiries and transactions received via an HR self-service portal (tickets), email, or in-person.
Process defined HR transactions within agreed service levels and timelines, helping maintain team targets in client satisfaction and service delivery performance.
Interpret and communicate, as applicable, HR and immigration policies from sources such as the Staff Handbook and the U.S. Department of State Foreign Affairs Manual (FAM).