Work for the IMF. Work for the World.
Under the general supervision of the Division Chief/Deputy Division Chief, the HR Service Center Section Chief, and respective Team Lead, the successful candidate administers HR policies/programs based on established guidelines, work practices, and documented precedents; responds to a range of enquiries on assigned work areas and delivers HR services within predefined standards and performance targets; provides outstanding customer service and support to employees; performs data audits and creates reports to ensure compliance; resolves routine problems and escalates complex issues or irregularities; initiates and/or recommends process improvements and changes to procedural guidelines; trains back-ups and/or temporary replacement assistants.
The selected candidate will be a member of the HR Service Center, assigned to a portfolio of client- facing general services, including the administration and support of the G-4 visa program for U.S.-based appointments. S/he is also expected to exercise utmost discretion, sound judgment and organization in handling complex, sensitive, time-bound matters.
Typical duties and responsibilities include:
Provide responsive, caring, and excellent customer support to employees, registered dependents, retirees, and other external parties.
Review, triage, and work on the daily influx of HR enquiries and transactions received via an HR self-service portal (tickets), email, or in-person.
Process defined HR transactions within agreed service levels and timelines, helping maintain team targets in client satisfaction and service delivery performance.
Interpret and communicate, as applicable, HR and immigration policies from sources such as the Staff Handbook and the U.S. Department of State Foreign Affairs Manual (FAM) .
Act as the subject matter expert (SME) for the assigned portfolio of work, including on U.S. G visas for employees of international organizations.
Ensures visa data is accurately maintained, performs in-depth analysis, and creates reports to help monitor compliance with Fund policies and U.S. regulations.
Adhere to documented procedures, identify and raise gaps in documentation and contribute to providing appropriate solutions, updates, or amendments when applicable.
Ensure all relevant job aids for employees within the assigned portfolio are kept current (e.g., self-help guides).
Contribute to the development and maintenance of standard operating procedures, risk mitigation controls, and process improvements.
Take the initiative to propose streamlining measures to business processes and/or recommend changes to HR policies, work practices, and IT systems.
Perform other duties as assigned, including delivering HR service presentations to small and large audiences.
Qualifications
In addition to a minimum of two years of experience in HR, or a related field, the successful candidate should possess the following qualifications and competencies:
A bachelor’s degree in human resources, business administration, homeland security, legal studies, or a related field is preferred.
Advanced MS Excel skills and experience with data analysis and reports.
Experience with U.S. diplomatic visas, U.S. immigration matters, and/or paralegal services is highly desired.
Service oriented, with demonstrated initiative and tact in working with employees at all levels.
Exceptional customer service and empathetic listening skills.
Excellent oral, written, and persuasive communication skills.
Effective organizing skills. Ability to work in a fast-paced environment, respond quickly to varied and competing priorities, and to adapt to changing client needs or deadlines.
Establish, build, and maintain effective working relationships with key vendors, U.S Department of State, and other stakeholders in assigned area.
Detail oriented with full awareness of the fiduciary responsibilities and potential risks in administering high value allowances, benefits, and/or in transaction processing.
Ability to demonstrate creativity, problem-solving resourcefulness, and self-sufficiency.
Ability to work efficiently under pressure with minimum supervision, both independently and as a member of a team.
Proficiency in MS Office is a must. Knowledge of Workday, ServiceNow, and PeopleSoft would be an advantage.
Only candidates who currently residing in the Washington D.C. metro area will be considered.
This is a one-year contractual appointment. Contractual appointments at the IMF are renewable for up to four years of cumulative contractual service, pending incumbent's performance, budget availability, and continuous business need.
Department:HRDOPSD Human Resources Department HR Operations HR Service Delivery and Quality Assurance
Hiring For: A04, A05, A06
The IMF is committed to achieving a diverse staff, including age, creed, culture, disability, educational background, ethnicity, gender, gender expression, nationality, race, religion and beliefs, and sexual orientation. We welcome requests for reasonable accommodations for disabilities during the selection process.