The objectives of the Human Resources and Talent Management Unit are to design and implement strategies, programmes and client services covering integrated talent management, workforce planning, staff/management relations, staff health and wellbeing, and compliance, for the WHO Regional Office for Africa (AFRO) and offices and sub/offices in 47 countries in the African region.  These will ensure the organization’s ability to acquire, engage, develop, deploy and retain the talents needed to deliver public health outcomes agreed to and/or expected by Members States and other stakeholders. Under the General Management and Coordination (GMC) Cluster’s new service delivery model for the Human Resources organization, The Country Support team will function as dedicated, client focused business partnering and “one-stop-shop” for all HR services offered to Country Offices from one geographic location.



The HR Officer will have a portfolio of countries and will act as the one stop shop for the respective country offices providing a range of end-to-end HR client services, such as human resources planning, job classification, selection and recruitment, contract administration coordination, entitlements management and staffing issues. The incumbent will bring value to the HR role within the new service delivery model by applying a proactive, solution-focused approach to cases and will propose and implement measures to ensure the provision of timely and efficient services. S/he will contribute as part of the business partnering team to HR strategic projects and initiatives within the larger HR team. The post functions as one of business partners and HR Generalists and provides strategic and end-to-end, HR client services to the respective portfolio countries.



  • Coordinate HR services within the portfolio ensuring compliance with organizational policies, procedures, rules and regulations as the single point of contact for the managers and staff members;
  • Provide HR policy advisory services to the HR staff and management within countries of focus; Advise, support and implement HR planning for the countries of focus, providing guidance to managers on staffing matters as well as entitlements and benefits;
  • Implement workforce and succession plans guided by turnover numbers from upcoming separations, reassignments and retirements of staff;
  • Provides advice on recruitment and selection processes for local and international positions, leading to timely sourcing, selection and placement of required talent. Initiates transparent and competitive recruitment and selection processes in Stellis (review of job descriptions, provision of input to job classification process, vacancy announcement, longlisting, shortlisting, testing, support in interviews);
  • Manage the non-staff recruitment for consultants, interns, SSAs, secondees, UNVs, etc.;
  • Brief newly recruited staff on employment conditions and entitlements; guide them on their contractual status and attend to all queries related to the onboarding process including coordinating  orientation sessions with the staff development team;
  • Liaising with the Staff Development Team, provides advice on learning & development options for staff;
  • Supervise a team of HR Assistants and develop their capacities to achieve performance excellence and high team morale. As a new team, continuously develop their necessary competencies to successfully deliver objectives;
  • Back-up the HR Officers covering the portfolio.





    First university degree in human resources management, business or public administration, administrative law, social sciences or related areas. For WHO staff only, equivalent professional training or self-study/work experience.





    Minimum five (5) years of experience in Human Resources Management and planning.


    Good knowledge of WHO Human Resources management and end-to-end business processes as designated in the Global Management System or similar ERP systems. Experience in project management, ideally in the UN system and/or a public health context.


    Use of Language Skills


    Fluent in English or French and a good working knowledge of the other. Portuguese would be an asset.


    Functional Knowledge and Skills

    Good knowledge of human resources management theories and principles; ability to interpret Staff Rules and HR policies and determine entitlements; ability to counsel and communicate effectively; and demonstrated supervisory skills.


    WHO Competencies

    1. Producing results

    2. Teamwork

    3. Creating an empowering and motivating environment

This vacancy is archived.

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