Organizational Setting
The Division of Human Resources (MTHR), within the Department of Management, plans, acquires and manages human resources to effectively implement the IAEA programmes. It thus delivers the full spectrum of human resource services, including HR organizational development and planning, talent acquisition and development, performance management, and administration of compensation and benefits. The Division serves a multicultural workforce of approximately 2300 people from diverse scientific, technical, managerial and professional disciplines.The HR Service Section (HSS) provides the Agency’s staff and personnel with HR services and advice in the areas of job classification, policy, administration of benefits and entitlements, administration of posts and contracts, and on-boarding of staff.
Main Purpose
Reporting to the HR Service Centre Coordinator and Quality Assurance, HSS, the Helpdesk Assistant provides support to the activities of the HR Helpdesk. The HR Helpdesk’s mission is to respond to individual HR questions, by providing on a timely basis comprehensive and clear information, guidance, advice and solutions, as required. S/he contributes to the timely and efficient delivery of services and production of accurate data in the HR Service Centre
Functions / Key Results Expected
• Assist the HR Helpdesk point of contact in receiving, responding to and/or redirecting, as appropriate, requests and queries received on various HR related topics.
• Provide general support to the activities and functions of the HR Helpdesk including preparation of draft responses to routine correspondence and other related communications.
• Assist in the preparation, review and delivery of the material and documentations produced by the HR Helpdesk for its internal and external clients/stakeholders.
• Contribute to the accurate maintenance of HR materials, files and documents.
• Perform other tasks, as required.
Competencies and Expertise
Core Competencies
This vacancy is archived.