Back Head of Knowledge Management and Internal Communication Unit

Tags: English translation


Internal communication and knowledge management is critical to achieving NRC’s mission and to be a great organisation to work for. The Internal Communications and Knowledge management unit (KM & IC unit) is established to support NRC’s mission and ensure consistent work culture, quality programs and enabled staff as we work towards our mission to serve people.

The KM & IC Unit is responsible for developing NRC’s strategy, policies, and tools for knowledge management, internal communication, and translation. The Unit coordinates and oversees the implementation of the same. The unit performs its tasks in close collaboration with other functions that have a part in NRC’s knowledge management and internal communication.

We are looking for an experienced professional, familiar with digital knowledge management systems, and with documented experience from developing ways of working for effective creation, sharing, and managing knowledge and information flows of an organization.

 What you will do

  1. Generic Responsibilities:
    • Lead the NRC’s Internal Communication and Knowledge Management unit. [The unit’s placement in the organisation will be reviewed in 2023. The management line and reporting point may change as a result of this review]
    • Develop NRC’s strategy, policy and practice for internal communication, knowledge management and document filing and archiving.
    • Support line & project managers in their responsibilities for developing and implementing internal communication plans and knowledge management strategies
    • Coordinate IC and knowledge management activities with governance and change management functions, including Norcap, Field Operations SG Office, OD SPD and Risk Management Function.
    • Develop NRC’s internal comms guidelines for crises in collaboration with PnP Advocacy & Media section.
    • Support selected strategic organisational development processes globally, in regions and/or countries, for example on change management, internal communication and coordination and alignment between related initiatives and processes across levels and units.
    • Compliance and adherence to NRC policies, guidance, and procedures


      1. Specific Responsibilities:
        • Manage HO all staff communication in close collaboration with SG Office and departments
        • Other concrete tasks as agreed with Deputy SG/OD Dir

          What you will bring

          • Professional skills within internal communication, knowledge management and/or strategic development of these functions.
          • Experience from communication management in complex organisations.
          • Detailed knowledge of NRC’s organisation and/or similar organisations.
          • Excellent people management and communication skills – preferably experience from delivering results through a matrix structure. Must be able to motivate and influence staff across the organisation.
          • Self-driven, able to initiate change and seek influence.
          • Structured, planned, and transparent – candidate must be able to plan complex projects and support.
          • Confident in making decisions and recommendations that as substantial impact NRC’s programmes or reputation.
          • Fluency in English, both written and verbal.

            We know that you are curious and would like to learn more about this role; please click here to access the full Job Description.

            What makes this position attractive?

            • A challenging and exciting opportunity with an international team dedicated to advocating for the rights of people forced to flee.
            • Salary and benefits according to NRC’s salary scale and terms and conditions in Oslo, Norway.

              We are also looking for people who share our values:

              • To be dedicated to what we do;
              • To be innovative with our solutions;
              • To act as one unified and inclusive team;
              • To be accountable to the donors that make our work possible; the beneficiaries that we exist to serve; and to each other… the members of our NRC family.

                We will be assessing candidates on an ongoing basis; therefore, early applications are recommended.

                For any questions, please write to with \"Job Title\" as a subject. The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country. Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks. NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.

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