Back General Services (G6) Roster for Temporary and Fixed-Term, Human Resources Business Associate

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Qualifications

Objectives of the Programme and the immediate Strategic Objective        

The Department of Business Operations Services is responsible for providing efficient and effective support services to all programmes and activities of the organization in the Eastern Mediterranean Region in respect of human resources and talent management, administration, budget and finance, supplies, OSS and IT services.

The objective of the Human Resources and Talent Management Unit in EMRO is to ensure that a competent and motivated workforce is available to deliver programme activities in accordance with WHO’s global mission. This is achieved through the provision of sound advice to management, HR planning and succession planning, job design and classification, recruitment and selection, administration of contracts, staff onboarding, staff development and learning, performance management, career and mobility management, and management of staff relations. The mission of Human Resources  and Talent Management is to serve existing staff members, SSAs, and Consultants in multiple areas, and build the technical capacity of administrative HR staff across the entire region in managing and administering exisiting staff members and SSAs.

The  HR team drives recruitment and selection processes, manages onboarding, classifies position descriptions in line with ICSC guidelines, answers queries on benefits and entitlements via liaision with GSC, guides staff in the application of rules and regulations; provides advice on contract maintenance (separation, reassignment, extension), supports staff relations in terms of conflict coaching and change management and provides advice on salary scales and salary surveys. Furthermore, the Unit engages in oversight & monitoring exercises (Danger Pay; verification of location and dependency; leave, absence and attendance; SSA mini-audits; granting of continuing appointments; etc.) and builds the technical capacity of administrative and HR staff across the entire region in managing and administrating existing staff members and SSAs. The high amount of cases in EMR that are representing exceptions to policies and procedures due to emergency situations require the incumbent to use considerable judgment and interpretation to on appropriate actions.

Description of Duties 

The HR Business Associate will liaise directly with senior managers (EMRO Directors and WRs), GSC and HQ on the below areas:

Staff Administration:
 

1. 1. Acts as the primary focal point and provides briefings and advice to staff and non-staff at all levels on WHO rules and regulations, employment conditions, entitlements, and standard operating procedures. 
   2. Briefs new and departing staff on on-boarding and separation processes and related entitlements to ensure smooth and timely implementation of associated actions.
   3. Acts as a focal point for staff and liaises closely with colleagues in the Global Service Center (GSC) on contractual and payroll matters. 
   4. Acts as the primary focal point for queries from staff and managers regarding employee and management self-service functions in the Global Management System (GSM).
   5. Provides assistance to staff members and/or applicants under selection or under reassignment and ensures that support and accurate and complete information is provided in a timely manner.
   6. Liaises with the Global Service Centre to provide information and obtain clarification on specific staffing cases, particularly in relation to queries from candidates on entitlements and benefits, and during the on-boarding and separation processes.

      HR monitoring, compliance, reporting and initiation:
       

      1. 1. Monitors to ensure timely initiation of actions and compliance with WHO rules and regulations, of contract extensions, probationary periods, conversion of appointments, retirements, acting arrangements, WIGIs and maximum duration of contracts.
         2. Monitors performance management compliance and liaise with managers to ensure timely completion of PMDS and SSA performance evaluations
         3. Conducts first level analysis and review of requests for hiring of consultants to ensure completeness and compliance of submissions with HR policies and escalate as needed. 
         4. Prepares monthly regular HR reports and statistics as needed.   

            HR planning:
             

            📚 𝗗𝗶𝘀𝗰𝗼𝘃𝗲𝗿 𝗛𝗼𝘄 𝘁𝗼 𝗚𝗲𝘁 𝗮 𝗝𝗼𝗯 𝗶𝗻 𝘁𝗵𝗲 𝗨𝗡 𝗶𝗻 𝟮𝟬𝟮𝟯! 🌍🤝 𝗥𝗲𝗮𝗱 𝗼𝘂𝗿 𝗡𝗘𝗪 𝗥𝗲𝗰𝗿𝘂𝗶𝘁𝗺𝗲𝗻𝘁 𝗚𝘂𝗶𝗱𝗲 𝘁𝗼 𝘁𝗵𝗲 𝗨𝗡 𝟮𝟬𝟮𝟯 𝘄𝗶𝘁𝗵 𝘁𝗲𝘀𝘁 𝘀𝗮𝗺𝗽𝗹𝗲𝘀 𝗳𝗼𝗿 𝗨𝗡𝗛𝗖𝗥, 𝗪𝗙𝗣, 𝗨𝗡𝗜𝗖𝗘𝗙, 𝗨𝗡𝗗𝗦𝗦, 𝗨𝗡𝗙𝗣𝗔, 𝗜𝗢𝗠 𝗮𝗻𝗱 𝗼𝘁𝗵𝗲𝗿𝘀! 🌐

            ⚠️ 𝐂𝐡𝐚𝐧𝐠𝐞 𝐘𝐨𝐮𝐫 𝐋𝐢𝐟𝐞 𝐍𝐨𝐰: 𝐏𝐨𝐰𝐞𝐫𝐟𝐮𝐥 𝐓𝐞𝐜𝐡𝐧𝐢𝐪𝐮𝐞𝐬 𝐡𝐨𝐰 𝐭𝐨 𝐠𝐞𝐭 𝐚 𝐣𝐨𝐛 𝐢𝐧 𝐭𝐡𝐞 𝐔𝐧𝐢𝐭𝐞𝐝 𝐍𝐚𝐭𝐢𝐨𝐧𝐬 𝐍𝐎𝐖!

            1. 1. In close consultation with the HRBP, provides support to the biennium HR planning exercise by providing updated reports of the workforce and status of vacant positions and maintains these reports regularly updated.
               2. Regular updates all  organigrammes as and when new positions are created and approved.
               3. Monitors the implementation of the divisional HR plans and proactively initiates requests for advertisement and hiring, ensuring also that the associated actions in GSM are initiated.
               4. Supports restructuring/re-profiling and other review exercises by providing analysis, reports, data and updated organigrams as needed.

                   Selection and Recruitment processes:
                   

                  1. 1. Reassignment and reappointment  of staff in the region, keeping a regularly updated list of staff whose contracts are ending, and ensuring timely notification of separation.
                     2. When required, supports the HR team on  organization of selection and recruitment processes to ensure the efficiency of processes.
                     3. In support of the HRBP, proactively identifies EMR needs for rosters and the advertisement of such; maintains current rosters, inclusive of 2nd and 3rd recommended candidates and initiates regular contact with rostered candidates.
                     4. Upon delegation, represents HR  on interview panels for positions  up to and including P2. Review, edit selection reports submitted by the TUs and draft selection reports for the selections they are directly involved in.

                        Performs all other related duties as assigned and backstops the respective HR Business Partner and other HR Business Associates and HR Assistants when absent to ensure continued services.

                        REQUIRED QUALIFICATIONS:

                        Education

                            *Essential

                         Completion of secondary education supplemented by training in Admin/HR work.

                        Desirable

                         A first university degree in business administration, human resources, social sciences or related field is an asset.   

                              Experience

                            *Essential

                        Minimum of 8 years of relevant experience in human resources and knowledge of  UN staff rules and regulations