Back Donor Experience Coordinator

Description

Position Title: Donor Experience Coordinator

Reports to: Associate Director of Donor Experience

Location: Boston, MA

Position Type: Full Time

Position Overview

The Donor Experience Coordinator, reporting to the Associate Director of Donor Experience, provides a variety of administrative and project support for the Donor Engagement team, which is responsible for implementing a comprehensive events strategy within PIH’s Resource Generation Branch. The Coordinator’s responsibilities primarily include supporting stewardship, cultivation, and acquisition events, as well as assisting with the management of donor database entry, and providing logistical support for donor travel to Partners In Health (PIH) sites. The position also provides general administrative support for the team.

Responsibilities

Events Support: (65%)

• Supports stewardship, cultivation, and acquisition events, webinars, and other virtual and in-person experiences. Tasks include, but are not limited to, venue search, invitation list management, timeline tracking and management, mailing of event invitations, tracking RSVPs, producing materials for events (nametags, registration list, materials), coordinating travel for staff, vendor management, assisting with invoice management and payments, updating database, developing prep materials. May involve traveling and attending events.
• Provides administrative support for special events, including assisting and collaborating with event leads as needed for vendor coordination, event production, invitation and database management, fundraising streams, staff travel logistics, and other event deliverables.

  Site visit coordination support: (10%)

  • As needed, supports donor site visit planning. This may include preparing trip-specific materials, visit planning tracking, database data entry, meeting scheduling, coordinating travel for donors and staff, tracking expenses, assisting with invoice management and vendor payments, and coordinating post-visit follow-up.

    Database management: (10%)

    • Ensures all events-related actions and records are uploaded and updated within the Salesforce and Blackthorn donor database and the Microsoft Teams platform in a timely manner.
    • Acts as a point person for donor database updating for the Acquisition and Engagement team.
    • Stays current on best practices for recording and maintaining donor information in donor database.

      Team support: (15%)

      • Provides administrative support to the Associate Director of Donor Experience and the Donor Engagement team, including assisting with invoice approvals and tracking, processing expenses, tracking credit card charges, assisting with travel booking, and scheduling meetings.
      • Manages inventory of letterhead, stamps, nametags, PIH printed marketing materials, etc.
      • Supports other Donor Engagement team activities as needed, including quarterly newsletters, annual reports, donor videos, mailings, and holiday cards.

        Qualifications

        • Bachelor’s degree or equivalent experience and minimum of 1-2 years of related experience.
        • Interest in the nonprofit fundraising field.
        • Excellent writing and communication skills.
        • Ability to assess priorities and manage a variety of competing priorities in a time-sensitive environment and to meet deadlines with attention to detail and quality.
        • Experience working collaboratively as part of a team, with strong interpersonal skills.
        • Good judgment to represent PIH appropriately and ability to handle confidential information with discretion.
        • Solid computer skills in a PC environment with the capability to master new software applications and technologies in database management. Excellent skills in the functional use of Excel, PowerPoint, and Microsoft Word.
        • Experience with Asana, Salesforce, Blackthorn, and the Microsoft SharePoint suite a plus.
        • Passion for social justice and commitment to the mission of PIH.
        • Ability to collaborate effectively with culturally diverse staff across departments and countries.