About MSF-USA | Doctors Without Borders
Doctors Without Borders/Médecins Sans Frontières (MSF) is an international humanitarian organization providing medical care to people affected by conflict, epidemics, disasters, or exclusion from health care in over 70 countries. We were formed in France in 1971 as an association by a group of doctors and journalists to go to emergency situations and to treat patients with dignity while bearing witness independently of geopolitical boundaries. MSF is now a global movement of more than 25 MSF organizations, working in over 70 countries. We cooperate as an international, independent, medical humanitarian association that offers medical assistance to populations in distress, victims of natural or manmade disasters, and civilian victims of armed conflict, without discrimination and irrespective of race, religion, age, gender/sex, national or ethnic origin, color, disability, sexual orientation, genetic information, or political affiliation and provides assistance to the population in distress and intervenes worldwide. MSF staff also “bear witness” by speaking out about our work and what is experienced on the ground, not only to draw the world’s attention to crises, but to stand in solidarity with our patients and colleagues who are experiencing these emergencies firsthand.
We welcome candidates who bring a wide variety of backgrounds and experiences to join us in working toward MSF’s social mission.
Role Overview
The Deputy Chief Development Officer is the strategic partner to the Development Management Team focused on maturing the fundraising machine (people and processes) and day-to-day donor and revenue portfolio management. The Development department engages with individual and institutional donors and raises over $700M in revenue and is expected to grow in the coming years.
The Deputy Chief Development Officer is responsible for managing the business processes for annual and multi-year planning, pipeline development, and employee engagement to support the Development team’s human capital strategy. The Deputy Chief Development Officer reports to the Chief Development Officer. The Deputy Chief Development officer has 3 direct reports and a team of 7 comprising of prospect, market research, and administrative professionals. The Deputy Chief Development Officer is a member of the Development Management Team and ensures strategic alignment on donor engagement and leadership across the entire Department driven by data centric decision making.
Department Accountabilities
Prospecting
Pursue strategic opportunities in coherence with MSF-USA´s strategy, that create long-term value for the movement by identifying and developing new audience segments or donors for its mission.
Donor Cultivation, Engagement and Management
Build trust and loyalty with potential and existing donors. At the simplest level, update donors on activities. At a more complex level, build long-term relationships with key donors and key donor segments. Take overall responsibility for designing, developing, and delivering the donor engagement strategy. May be through channels or through personal relationships.
Fundraising
Secure reliable, sustainable and efficient resources in alignment with MSF-US commitments.
Brand Positioning
Drive awareness and consideration through brand positioning based on the brand strategy and implement brand plans.
Best-in-Class Fundraising Systems and Capabilities
Deploy and champion the latest technological systems and capabilities that push the boundaries of what Development can produce for its donors.
Roles Specific Outcomes
Leadership and Direction
Set and communicate the strategy for achieving the organization's mission, vision and values within a function, together with the broad actions needed to implement it; inspire a large or diverse workforce to commit to these and to doing extraordinary things to achieve the organization's business goals.
Budgeting
Take overall responsibility for setting and approving budgets for large areas or major parts of the business that achieve organizational strategy.
Procedural Improvement
Lead on procedural development and improvement, informed by policy and operating frameworks, to improve the quality, effectiveness, and efficiency of services.
Donor Experience Strategy
Apply strategic insight on industry and donor trends, working with the marketing function to integrate those insights into the development of the CX strategy, then translating this strategy into a organizational plan and annual targets.
Performance Management
Set, and lead the delivery of, business performance objectives for a strategic global function or a diverse international organization; hold direct reports accountable for achievement of annual and longer term business objectives; take corrective action where necessary to ensure achievement of overall business goals, balancing the need to deliver short term business objectives with the longer term delivery of stakeholder value.
These core accountabilities should not be construed to contain every function/responsibility that may be required to be performed by an incumbent in this job. Incumbents are required to perform other functions as assigned.