Back Communication and Knowledge Manager

Secours Catholique- Caritas France posts this job vacancy on behalf of Its partner Caritas Africa


Caritas Africa is one of seven Regions of the Caritas Internationalis Confederation, comprising 46 national Caritas from countries in Africa south of the Sahara and in the adjacent islands of the Atlantic Ocean and the Indian Ocean. Its mission is to work for the integral development of human beings by giving priority attention to the poor and the needy.

APPROCHE Programme is Caritas Africa's main capacity-building Programme for member organizations


Under the authority of Caritas Africa’s Regional Executive Secretary, he/she will have the following main tasks:

Related to the APPROCHE Programme (60% of the time):

  • Knowledge sharing:
    Develop methods and tools to identify, capitalize, organize, and disseminate tangible and unspoken knowledge within and between Caritas.


Develop and monitor the implementation of the Communication strategy of the APPROCHE Programme and support Caritas communication to enhance their results

Related to other projects/Programmes of Caritas Africa (40% of time):

Promote the image, mission, audience, and attractiveness of Caritas Africa and its Programmes. Define a global communications strategy and monitor its implementation

Main Activities

Related to the APPROCHE Programme

A. Monitoring of Knowledge Management

  • Develops a knowledge management system based on the experiences of

  • Conducts the Knowledge Management Action Plan

  • Ensure the active participation of team members in the implementation of the action plan

  • Identifies and lists knowledge and activity processes that could be useful to other Caritas


  • Monitors and updates the database of available expertise and competencies within the Caritas network in the African Region

  • Initiates and monitors intern or extern capitalization missions on specific knowledge with huge added value for Caritas evaluates needs et advise on tool choices and parameters

  • Contributes to knowledge dissemination:

✓ Nurtures and facilitates the Knowledge Management Platform (Caritas Africa websites) ✓ Spreads publications
✓ Help supported Caritas to get in touch one another according to their demands
✓ Develops processes, guidelines, patterns, benchmarks to capitalize expertise

  • Contributes to launching and managing new Communities of Practice and Self Aid Community

  • Supports the facilitation of the Community of Practice (CoP), forums or Self Aid Community


  • Empowers Caritas Knowledge Management

Furthermore, she/he actively contributes to multi stakeholders’ meetings within the Programme

  • Contributes to elaborating the contents of the multi stakeholders’ meetings
  • Participates to the facilitation of meetings and the elaboration of the reports

B. Coordinates tools and content production and ensures their dissemination, in particular, through the Knowledge Sharing Platform

  • Ensure that de Knowledge Sharing Platform is functioning well, while being aware of its own technical specificities.

  • Put in an educational form document produced par Caritas, diversifies the formats of knowledge sharing (patterns, leaflets, methodological guides...) and elaborates innovative communication tools.

  • Spreads the capitalized documents produced par Caritas and their consultant(s) with the support of the Accompanists.

C. Designs and implements the strategic orientations of the communication within the APPROCHE Programme

D. Contributes to the organization of events, or the animation of the website/knowledge management platform

Participates to various meetings of the stakeholders, organizes, and provides media coverage.

  • Communicates regularly to all stakeholders about the latest significant news online.

  • Ensure the maintenance of Caritas Africa’s website.

  • Orientates of the Caritas Africa web platform. 

Caritas Africa communications officer

  • Implements Caritas Africa’s communications strategy.

  • Develops a communication plan for all important events in the organization.

  • Ensures that organizational initiatives and projects are well communicated to employees and


  • Plans, edits, and writes content for various internal communication sets, such as a staff

intranet, a quarterly magazine, or a regular e-newsletter.

  • Regularly animates the organization's website.

  • Relays on Caritas Africa's media and visibility channels the key events broadcast by National


• Uses social media to communicate internally with staff and externally with National Caritas

and partners/stakeholders.

  • Makes presentations at Caritas Africa events.

  • Ensures that internal and external communication messages are consistent in all media.

  • Assists Caritas Africa's Regional Executive Secretariat (SERCAF) in managing crisis situations

    that affect organizational perception and reputation and sets up the relevant communication.

    Candidate profile


    ✓ Master or equivalent High School degree in communications and/or Knowledge Management (KM); specialization in knowledge management is an asset.

    ✓ Minimum 5 years of relevant professional experience in network communication and animation, capitalization, production, and knowledge sharing.

    ✓ Mastery of tools for developing digital media and content, modelling, managing and sharing information (collaborative platforms, social networks, wikis, blogs...)

    ✓ Experience in new information management and sharing technologies (collaborative platforms, social networks, wikis, blogs...)

    ✓ Experience in facilitating Communities of Practice (CoP) is an asset
    ✓ Good command of French and English in both written and oral (the mastery of Portuguese

    would be a bonus).
    ✓ Knowledge and interest in sub-Saharan Africa.
    ✓ Knowledge of humanitarian or international cooperation is an asset. ✓ Knowledge of Caritas’ network is also an asset.


    • Sense of priorities and high organizational capacity
    • Analytical and writing skills
    • Ability to work under stress and in a multicultural context
    • Relational qualities
    • The ability to identify innovations and foster peer-to-peer learning.
    • Proven ability in the analysis and synthesis of social change processes.
    • Ability to correlate disparate information of various natures
    • Open-mindedness, listening skills, diplomacy, empathy, a taste for teamwork, the art of

    negotiation * Faculty of expression and persuasion when facing reluctant persons * Sense of anticipation, adaptability, and responsiveness * Pedagogical skills,


  • Agreement to Caritas Africa’s mission and values in particular to mutual respect and equality Between partners

  • Strong motivation for the development and autonomy of African civil society organizations.

Specific conditions

✓ Post based in Lomé - Togo
✓ Togolese fixed-term employee contract: 13 months. With possible extension ✓ Travel within Africa and Indian Ocean Islands
✓ Start on November 25, 2021

This vacancy is archived.

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