Role & Responsibilities
This key role in the Service Desk team, in collaboration with others in the team, ensures functionality of end user ICT and applications Service Desk including tickets prioritization and resolution within requested timeframe. Ensures that Medair users have access to the software and productivity tools they need on their computers and phones across all country programs to enable our teams to perform their work in the most effective and efficient way within the constraints of the specific contexts.
Medair’s Global Support Office (GSO) provides operational guidance for country programs, along with both technical and compassionate support for our relief workers. Within our headquarters and affiliate offices, we are also responsible for promoting the work of Medair to the world, to raise and manage the funds needed to run our life-saving and sustaining programs, and to recruit international and GSO staff.
Global ITS provides Medair with centralised governance, strategy, direction, innovation and support in the use of the information technologies that amplify the people to people strategy. Global ITS provides a centralised approach to ensure cost efficiency and integration, including country programs in the strategic design of systems, and delivers services locally where practical to ensure that the day-to-day needs of our GSO and country program colleagues are met.
The Global Service Desk is comprised of two key individuals located in the GSO and a variety of IT focal points located in our country programs. The team is responsible for providing IT support to Medair staff across all of Medair’s country programs, affiliates and Global Support Office.
Workplace & Conditions
This is a Medair Global ITS Team position based in Ecublens, Switzerland. Swiss or eligible EU citizens, or those with a valid work permit for Switzerland, can apply.
Starting Date / Initial Contract Details
November 2021. Full time, open-ended contract.
Personal Computers and IT peripherals support
Team Spiritual Life
This job description covers the main tasks that are anticipated. Other tasks may be assigned as necessary.
Before you apply
Please ensure you are fully aware of the:
b) Medair is committed to safeguarding the protection of beneficiaries, volunteers, staff and partners, and particularly children. Therefore, we do not employ staff whose background we understand to be unsuitable for working with children. Medair staff are required to give the utmost respect to, and comply with, Medair’s accountability policies and best practices.
c) Profiles sought and Benefits Package for Global Support Office Staff.
To apply, go to this vacancy on our Medair page.
Please do not make multiple applications. We will not review email applications. Only English-language applications / CVs will be reviewed.*