Back ICT Analyst with UNDP Regional Hub in Amman-NOA

Under the guidance and direct supervision of the Operations Manager, the ICT Analyst provides the overall leadership in execution of ICT services in the Regional Hub, develops and implements ICT management systems and strategies, provides daily technical support to users of information management tools and technology infrastructure. The incumbent is responsible for review and advice on the use of new technologies that will enhance the Regional Hub productivity.  The ICT Analyst promotes a client-oriented approach.

The ICT Analyst supervises the ICT Associate (GS6) and works in close collaboration with the Operations, Programme and project teams in the Regional Hub, COs and UNDP HQ staff for resolving complex ICT- related issues, collaborates with Regional ICT Officers (RIO), Regional Bureau ICT Manager, ICT Managers and other ICT staff in COs.

In this section list the primary responsibilities of the position (Typically five).  As needed add additional context below the responsibilities.  Tip: Focus on what the job entails not how to do the job.
Summary of Key Functions:

1) Implementation of ICT strategies and introduction/implementation of new technologies
2) Management of the Regional Hub hardware and software packages
3) Networks administration
4) Provision of web management services
5) Provision of ICT support to COs in the region  
6) Facilitation of knowledge building and knowledge sharing

1) Ensures implementation of ICT strategies and introduction/implementation of new technologies, focusing on achievement of the following results:

• Full Compliance with corporate information management and technology standards, guidelines and   procedures for the Regional Hub technology environment.
• Provide analytical inputs to the elaboration of internal policies and procedures on the use of ICT at the Regional Hub.
• Elaboration of the content of internal Standard Operating Procedures in ICT management, control of the workflows in the ICT team.
• Development and update of the ICT annual plan.
• Provision of support to the use of Atlas (UNDP’s implementation of PeopleSoft ERP) functionality for improved business results and improved client services.
• Support the development and update of the Hub’s Business Continuity Plan
• Development and update of the Disaster Recovery Plan, and ICT infrastructure.
• Provision of advice and assistance in procurement of new ICT equipment for the Regional Hub and projects, provision of technical specifications and information on best options in both local and international markets.
• Participation in the office business process re-engineering activities and ensure that business needs drive IT solutions related to corporate resource management.
• Leadership of the ICT team for effective and client-oriented services.

2) Manages Regional Hub hardware and software packages, focusing on the achievement of the following results;

• Ensure Regional Hub hardware and software platforms meets UNDP corporate standards and the Hub key business processes
• Supervision of the implementation of corporate UNDP systems
• Provision of advice on maintenance of equipment and acquisition of hardware supplies, making routine repairs and change of hardware electronic components.
• Development of new software packages for high impact results (e.g. office management system, electronic registry, cost recovery, etc.)
• Maintenance of an up-to-date inventory of the software and hardware.

3) Ensures efficient networks administration, focusing on achievement of the following results:

• Operation of network utility procedures defining network users and security attributes establishing directories, menus and drive-mappings, configuring network printers and providing user access. Ensure that the UNDP desktop and network resources are protected from malicious virus attacks and deploy countermeasures in the event of the attacks.
• Detecting, trouble-shooting and monitoring of network problems and responding to user needs and questions regarding network access.
• Monitoring of backup and restoration procedures for local drives and server. Ensure maintenance of backup logs. Organization of off-site storage of backups.
• Maintenance and develop of measures in place for business continuity and disaster recover processes and procedures including backup and restoration of both server and local storage facilities.
•  rovision of technical advice on network administration to other agencies as required and monitoring preparation of bills for cost-recovery for the services provided. 
• Timely upgrade of LAN Infrastructure and Internet connectivity upgrade to meet UNDP requirements.

4) Provides web management services, focusing on achievement of the following results:

• Identification of the opportunities and ways of converting business processes into web-based systems to address the issues of efficiency (e.g. office management system, donor profile software, knowledge management systems).
• Creation and technical maintenance of the Regional Hub website and intranet ensuring that the content is updated and meets the requirements of UNDP.

5) Provides ICT support to COs in the region, focusing on achievement of the following results:

• Providing advice for upgrading COs’ infrastructure ICT systems and acquisition of hardware supplies.
• Assisting in implementing work related systems (e.g. payment notification system, cost recovery. etc.)
• Supporting COs in the procurement of IT equipment and software’s
• Supporting implementation of ICT for development solutions related to regional projects/CO projects.

6) Ensures facilitation of knowledge building and knowledge sharing in the Regional Hub, focusing on achievement of the following results:

• Identification and promotion of different systems and applications for optimal content management, knowledge management and sharing, information provision.
• Organization of trainings for the operations/ projects staff on ICT issues.
• Synthesis of lessons learned and best practices in ICT.
• Sound contributions to knowledge networks and communities of practice.

Other tasks that may be required.

Core 

Innovation
Ability to make new and useful ideas work 
Level 4: Adept with complex concepts and challenges convention purposefully

Leadership
Ability to persuade others to follow 
Level 4: Generates commitment, excitement and excellence in others

People Management
Ability to improve performance and satisfaction 
Level 4: Models independent thinking and action

Communication
Ability to listen, adapt, persuade and transform 
Level 4: Synthesizes information to communicate independent analysis

Delivery
Ability to get things done while exercising good judgement 
Level 4: Meets goals and quality criteria for delivery of products or services

Technical/Functional

Knowledge of IST innovations and concepts and ability to apply them to strategic and/or practical situations 
Level 4: Apply & Adapt: Contributes skills and knowledge with demonstrated ability to advance innovation and continuous improvement, in professional area of expertise

IT Continuity and Disaster Recovery
Ability to manage IT continuity and disaster recovery 
Level 4: Apply & Adapt: Contributes skills and knowledge with demonstrated ability to advance innovation and continuous improvement, in professional area of expertise

Network and Infrastructure Management
Ability to manage IT network and infrastructure 
Level 4: Apply & Adapt: Contributes skills and knowledge with demonstrated ability to advance innovation and continuous improvement, in professional area of expertise

Client Orientation
Understanding of the business, costumers, new IT technologies and techniques to implement improved solutions and define service level, standards and the monitoring process for client service staff .
Ability and willingness to find out what the client wants and needs and to act accordingly, taking the organization’s costs and benefits into account. 
Level 4: Apply & Adapt: Contributes skills and knowledge with demonstrated ability to advance innovation and continuous improvement, in professional area of expertise

Knowledge Management and Learning
Ability to share knowledge and experience and provides helpful advice to others in the office.
Ability to develop systems for structuring, codifying and providing access to information and knowledge.
Level 4: Apply & Adapt: Contributes skills and knowledge with demonstrated ability to advance innovation and continuous improvement, in professional area of expertise

Education:   Master’s degree in Information systems, Information Management or related fields, Bachelor’s degree in combination with an additional two years of qualifying experience may be accepted in lieu of the master’s degree.

Experience:  Up to 2 years (with master’s degree) or 2  years (with bachelor’s degree) of relevant experience at the national or international level, including development and implementation of ICT strategies, management and supervision  of ICT services and teams, hardware and software platforms, telecommunications facilities, knowledge of Windows-based packages/applications, experience in web design and development of web-based office applications.

Language Requirements: Fluency in the English and Arabic languages both written and oral
NationalityJordanian

Other: Non-Smoking environment

Important applicant information

All posts in the GS categories are subject to local recruitment.

Applicant information about UNDP rosters

Note: UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Workforce diversity

UNDP is committed to achieving diversity within its workforce, and encourages all qualified applicants, irrespective of gender, nationality, disabilities, sexual orientation, culture, religious and ethnic backgrounds to apply. All applications will be treated in the strictest confidence.

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Contract Duration: 1 Year with possibility for extension