Back Intern (VTS)

In this role you will be required to support day-to-day activities of the team and play an important role while liaising with other UNHCR departments, e.g. Global Service Desk as well as with country offices participating on various projects managed by the team. You will be required to develop the capacity to provide global support to VTS and FMS users. The support itself is delivered, mostly through emails and occasionally through verbal communication.

You will also provide day to day administrative support within the team in order to ensure up to date configuration of both systems, etc.

Another important part of the project includes assistance during fleet assessments performed by Restrata, external evaluator. Therefore, you will be expected to identify, extract and process with requested data meeting our quality standards.

Your responsibilities will include:

· Assisting the VTS and FMS team with on-going projects conducted together with the current service providers, which includes:

· Manage database of trained ICT technicians;

· Follow-up on local installations;

· Manage airtime subscriptions;

· Data cleansing and manipulation when needed;

· Production of custom reports;

· Provide support to system end users;

· Account and password management;

· Liaising with the different internal focal points to answer questions raised by the operations;

· Support implementation of VTS Escalation Process.

Also, you would be:

· Assisting the Restrata in preparations of requested data;

· Maintaining liaison with the Global Learning Center of UNHCR in establishing a streamlined support for queries.