OBJECTIVES OF THE PROGRAMME
The WHO Global Service Centre (GSC) provides administrative services to all staff and all WHO offices and partner entities worldwide in respect of human resources, payroll, procurement, accounts payable and support of specific corporate IT applications. The aim of this Centre is to serve as the global platform for the swift and reliable delivery of a comprehensive array of products and services covering all these fields. The Global Human Resources (GHR) team within the GSC focuses on the execution of global HR Operations in a reliable, efficient, and consistent manner and to serve as a one-stop-shop for all staff in WHO and partner agencies.
DESCRIPTION OF DUTIES
Under the direct supervision and guidance of the Unit Head, GHR and working closely with colleagues in other GHR teams in the Global Service Centre, the Department of Human Resources and Talent Management (HRT) in Headquarters Geneva, Staff Health and Wellbeing Services (SHW), other counterparts in HQ or Regional Offices, the position provides administrative support Human Resources Services primarily in the areas of contract management and administration of entitlements, across the Organization and has the responsibility for ensuring compliance with the Service Level Agreements (SLAs) and Special Operating Procedures (SOPs) to ensure efficient management of a team to achieve the programme objective of the Unit and Department. The team lead will liaise with counterparts across the Organization in Headquarters, Regionals and Country Offices as well as with established partnerships in other UN agencies, Donor institutions, counterparts in WHO Collaborating Centres and other stakeholders.
Generic duties:-
- Develops and proposes innovative solutions and strategies for implementation through collaboration with HQ, Regional and Country Offices and provides advice in developing further efficient service delivery for the target communities. Manages the subunit area of work in delivering its objectives through efficient managing a team of technical staff, to optimize the programme's deliverables in line with the mandate of the Organization.
- Develops and monitors work plans and budgets for the team's activities and follow up on the implementation of planned activities.
- Analyses data and information on best practices in implementing sustainable public health programmes and disseminates information.
- Manages research activities where appropriate or required and the implementation of the subunit's activities and dissemination of information for capacity building within the respective area of work.
- Conducts monitoring and evaluation of the specific field of work and conducts timely reporting for decision makers.
- Provides technical guidance and works closely with counterparts in technical departments across the Organization and liaises with counterparts in partner UN Agencies and other stakeholders to harmonize recommendations on policies and strategies related to entitlement administration and related areas of responsibility.
- Upon delegation represent WHO at various meetings.
- Perform all other related duties as assigned.
Specific duties:-
- Support the Unit Head in setting and monitoring objectives and priorities for the team and prioritize the work of the team to ensure timely response to clients and the implementation of salaries, allowances and benefits for all staff members.
- Review, revise and/or develop processes, workflows, checklists and operating procedures in collaboration with colleagues in GHR to ensure that service standards are achieved or exceeded; keep track of metrics; and review, certify and issue documents establishing contractual entitlements and obligations.
- Ensure consistency and encourage best practice in the implementation of HR policies, relying on continuous improvement, simplification and automation of processes; and provide guidance and advice to staff and managers on the interpretation of staff rules and regulations, HR policies, the application of HR entitlements and conditions of service, liaising with the supervisor and Department of Human Resources & Talent Management (HRT) in Headquarters when required.
- Lead the development, implementation and maintenance of guidelines and processes to identify, measure, monitor, mitigate, and report operational risks in GHR; and lead innovation, propose the introduction of, and amendments to Staff Rules, WHO Manual provisions and implementation guidelines, and draft the relevant documentation if required.
REQUIRED QUALIFICATIONS
Education
Essential: Advanced level university degree from a recognized university with specialization in Human Resources Management, Business Management, Behavioural Sciences or any other related relevant subject.
Experience
Essential:
- A minimum of 7 years of experience in the management of human resources policy implementation, administration of entitlements, at an international level.
- Experience preferably in the area of HR Administration, HR advisory in an international Organization.
Extensive client-service experience. Solid supervisory and capability-building experience, preferably in a large Organization.
Desirable:
Field experience. Experience in working in a Shared Service Centre. Experience in Oracle or another ERP system such as SAP or PeopleSoft.
Skills
Excellent knowledge of HR management principles and practices, planning and organizational skills. Ability to analyze HR issues, make conclusions and to present information in a clear and logical manner. Ability to produce innovative solutions, decision-making skills. Excellent inter-personal skills in a client service context, problem-solving skills. Tact and high degree of discretion, inter-cultural sensitivity, ethics and trustworthiness. Ability to work as a team member as well as team leader creating a quality employee experience. Excellent communication skills both written and spoken.
WHO Competencies
Teamwork. Respecting and promoting individual and cultural differences. Communication. Ensuring the effective use of resources. Producing results. Creating an empowering and motivating environment
Use of Language Skills
Essential: Expert knowledge of English.
Desirable: Intermediate knowledge of French.
REMUNERATION
WHO salaries for staff in the Professional category are calculated in US dollars. The remuneration for the above position comprises an annual base salary starting at USD 77,326 (subject to mandatory deductions for pension contributions and health insurance, as applicable), a variable post adjustment, which reflects the cost of living in a particular duty station, and currently amounts to USD 3209 per month for the duty station indicated above. Other benefits include 30 days of annual leave, allowances for dependent family members, home leave, and an education grant for dependent children.
ADDITIONAL INFORMATION
This vacancy notice may be used to fill other similar positions at the same grade level including those of temporary nature.
Only candidates under serious consideration will be contacted.
A written test and/or an asynchronous video assessment may be used as a form of screening.
In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.
According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible.
Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.
Staff members in other duty stations are encouraged to apply.
The WHO is committed to creating a diverse and inclusive environment of mutual respect. The WHO recruits and employs staff regardless of disability status, sex, gender identity, sexual orientation, language, race, marital status, religious, cultural, ethnic and socio-economic backgrounds, or any other personal characteristics. The WHO is committed to achieving gender parity and geographical diversity in its staff. Women, persons with disabilities, and nationals of unrepresented and underrepresented Member States (https://www.who.int/careers/diversity-equity-and-inclusion) are strongly encouraged to apply. Persons with disabilities can request reasonable accommodations to enable participation in the recruitment process. Requests for reasonable accommodation should be sent through an email to reasonableaccommodation@who.int
An impeccable record for integrity and professional ethical standards is essential. WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.
WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.
Mobility is a condition of international professional employment with WHO and an underlying premise of the international civil service. Candidates appointed to an international post with WHO are subject to mobility and may be assigned to any activity or duty station of the Organization throughout the world.
WHO also offers wide range of benefits to staff, including parental leave and attractive flexible work arrangements to help promote a healthy work-life balance and to allow all staff members to express and develop their talents fully.
The statutory retirement age for staff appointments is 65 years. For external applicants, only those who are expected to complete the term of appointment will normally be considered.
Please note that WHO's contracts are conditional on members of the workforce confirming that they are vaccinated as required by WHO before undertaking a WHO assignment, except where a medical condition does not allow such vaccination, as certified by the WHO Staff Health and Wellbeing Services (SHW). The successful candidate will be asked to provide relevant evidence related to this condition. A copy of the updated vaccination card must be shared with WHO medical service in the medical clearance process. Please note that certain countries require proof of specific vaccinations for entry or exit. For example, official proof /certification of yellow fever vaccination is required to enter many countries. Country-specific vaccine recommendations can be found on the WHO international travel and Staff Health and Wellbeing website. For vaccination-related queries please directly contact SHW directly at shws@who.int.
WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
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