Hardship Level (not applicable for home-based)A (least hardship)
Family Type (not applicable for home-based)
Family
Staff Member / Affiliate TypeUNOPS LICA4
Target Start Date2023-11-01
Job Posting End DateNovember 5, 2023
Terms of Reference1. General Background
The UNHCR Private Sector Partnership (PSP) launched Private Sector fundraising activities in Malaysia in 2017. The development of this market will support the global organization in expanding its supporter base and building stable and predictable income stream from the private sector within Malaysia. Ultimately, UNHCR Malaysia can provide even more support to refugees and other persons of concern.
As in other markets PSP operates in, a PSP goal in Malaysia is to establish a sustainable source of funding through monthly donors to be recruited via Face-to-Face (F2F) and later in 2018 the acquisition channel expanded into others i.e. digital, telemarketing, etc. UNHCR operations in Malaysia, currently benefiting 180,000 refugees and other persons of concern, provides an excellent operational context to present UNHCR to the public in a compelling manner and seek financial support from individual donors in support of UNHCR programs in Malaysia and worldwide. PSP activities in collaboration with other units also contribute to raise UNHCR brand awareness and improve public perceptions on refugees.
UNHCR is now looking for a highly motivated and self-driven PSP Assistant to support day to day data reporting, donor inquiry and clerk/administrative work, the incumbent will assist Associate PSP officer on the PSP administrative i.e. Purchase Order process, invoices, etc.
Conditions:
The position is initially available until 31 December 2023 with a possibility to extend it on yearly basis depending on performance and budget availability.
2. Purpose and Scope of Assignment
a. Handle / accept all incoming calls from donors;
b. Handle complaints, questions and queries from donors, using all available platform e.g. email, phone, FB;
c. Make daily follow up on inquiries and ensure that relevant data are kept updated in the PSP database;
d. Prepare daily /weekly follow up call reports and coordinate on daily basis with PSP’s vendor(s) for digital media and database.
e. Assist Digital fundraising coordinator on social media monitoring and community management
f. Assist Digital Fundraising coordinator for digital content creation and management (scheduling, monitoring, and reporting)
g. Assist Associate PSP Officer on daily clerking-invoices processing, purchase order issuance, etc;
h. Assist Associate PSP Officer for the daily, weekly, monthly, quarterly report on the KPI of PSP unit including income and cost budget monitoring;
i. Any other responsibilities as delegated by the supervisor(s);
3. Monitoring and Progress Controls
• Supervision by Associate PSP Officer
• Weekly work report to supervisor
• Mid-year and year-end evaluations
4. Qualifications and Experience
a. Education (Level and area of required and/or preferred education)
• Completion of Secondary Education, or University level education in communication, marketing or other related fields
b. Work Experience
• Minimum 1 year of Relevant work experience in customer services or individual donor or digital agency services is an asset.
c. Key Competencies
- Ability to manage a complex and diverse workload and to work to tight deadlines
- Ability to work independently without direct supervision
- Excellent experience of computerized accounts packages, Excel, PowerPoint and Word
- Well-articulated, good communicator at ease with persons of different cultural/educational backgrounds.
- Knowledge of refugee issues and of UNHCR or another human rights-oriented agency an asset.
- Knowledge of other UN languages eg. Mandarin an asset, as well as Cantonese
- Excellent knowledge of English and Bahasa Malaysia/ written, oral, comprehension
- Telemarketing experience would be a strong asset.
- Good analytical skills, familiar with Excel, able to interpret and act on performance reports.
- Mature, polite and a team player is essential.
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Skills
Education
Certifications
Work Experience
Other informationThis position doesn't require a functional clearance