Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.
The Team
Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we collaborate to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. To do this, we know our teams do their best work when they are diverse, and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long-term impact.
The Position
The Program Performance and Quality (PaQ) Director oversees the PaQ unit, supports effective, efficient and equitable program performance through a culture of quality management, to achieve greater impact for those that matter most -- our program participants. PaQ enables the delivery of high-quality programs by establishing and maintaining standards, championing an evidence-based practice to improve program performance and generate learning and leverage our programs’ impact across the region both internally and externally. The role is accountable for the development of efficient and effective monitoring, evaluation and learning and program management processes, policy and integrated program standards, as well as the Community Accountability and Reporting Mechanism (CARM), and Research to strengthen and expand further the Evidence-Driven framework. This is a challenging, complex and responsive role that requires flexibility, strong management and leadership skills and expertise in critical thinking and partnership.
The PaQ team is responsible for creating organization-wide systems that standardize and support Mercy Corps’ work and the PaQ director works with teams to ensure that practices that support the mission are mainstreamed. The PaQ Director leads on monitoring, evaluation and learning, the application of best practices across the program portfolio including gender and protection mainstreaming and oversees the technical advisers responsible for quality technical design in FSL, Peace & Good Governance, and GESI/Protection/Safeguarding. Additionally, the responsibilities of the PaQ Director include the development of and/or strengthening of mechanisms and techniques for ensuring program quality and impact. This work includes supporting or leading proposal development and review, working with directors and staff across Mercy Corps Syria’s geographies including Area Directors and the Grant Management Director, and the implementation of Mercy Corps’ Suite of Minimum Standards (PM@MC).
The PaQ Director plays a key role in helping build an environment of evidence-based programming and adaptive management at all levels, providing support to create a culture of training, coaching and integrating effective tools and techniques to improve program quality and capacity building. The PaQ Director must be highly motivated, self-driven and able to support Mercy Corps Syria’s diverse and challenging portfolio, focused on humanitarian response, livelihoods and economic opportunities, peace and good governance and climate objectives.
Essential Responsibilities
STRATEGY