Background
Diversity, Equity and Inclusion are core principles at UNDP: we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories.
UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.
Under the guidance and direct supervision of the DRR/DCD or Operations Manager, the ICT Analyst manages ICT services, develops and implements ICT management systems, provides information management tools and technology infrastructure in medium and large Country Offices. The ICT Analyst is responsible for review of and advice on the use of new technologies that will enhance the CO productivity. The ICT Analyst promotes a client-oriented approach.
The ICT Analyst heads the ICT Team and supervises staff in the team. The ICT Analyst works in close collaboration with the Front Office, Management Support and Business Development, Programme and Operations teams in the CO and UNDP HQs staff for resolving complex ICT-related issues, liaises with Regional Information Officer (RIO), the Regional Bureau Information Manager (RBIM), OIST staff.
1. Ensures implementation of ICT strategies and introduction and implementation of new technologies, focusing on achievement of the following results:
Full compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment. Analysis of the requirement and elaboration of internal policies and procedures on the use of ICT. CO ICT business processes mapping and elaboration/establishment of internal Standard Operating Procedures (SOPs) in ICT management, control of the workflows in the ICT team. Participation in the office business process re-engineering activities and ensure that business needs drive IT solutions related to corporate resource management. Conduct of market research and analysis, and introduction of new technology for country office system updating and improvement. Provision of advice on and assistance in procurement of new ICT equipment for the CO and projects, provision of technical specifications and information on best options in both local and international markets. Development and update of the ICT annual plan and road map. Development and update of the business continuity plan, disaster recovery plan, ICT infrastructure and training plans. Follow up on their implementation. Provision of support to the use of Atlas (UNDP’s implementation of PeopleSoft ERP) functionality for improved business results and improved client services. Leadership of the ICT team for effective and client-oriented services.4. Ensures efficient networks administration, focusing on achievement of the following results:
Monitoring of the computing resources to provide a stable and responsive environment. Operation of network utility procedures defining network users and security attributes establishing directories, menus and drive-mappings, configuring network printers and providing user access. Monitoring of backup and restoration procedures for both server and local drives. Timely upgrade of LAN infrastructure and Internet connectivity to meet UNDP requirements. Provision of technical advice on network administration to other agencies as required and monitoring preparation of bills for cost-recovery for the services provided.5. Provides web management services, focusing on achievement of the following results:
Identification of opportunities and ways of converting business processes into web-based systems to address the issues of efficiency (e.g. office management systems, donor profile software, knowledge management systems). Creation and technical maintenance of the CO websites and Intranet. Provision of technical advice on web management to other agencies as required and monitoring preparation of bills for cost-recovery for the services provided. CompetenciesAchieve Results: LEVEL 2: Scale up solutions and simplifies processes, balances speed and accuracy in doing work
Think Innovatively: LEVEL 2: Offer new ideas/open to new approaches, demonstrate systemic/integrated thinking
Learn Continuously LEVEL 2: Go outside comfort zone, learn from others and support their learning
Adapt with Agility
LEVEL 2: Adapt processes/approaches to new situations, involve others in change
process
Act with Determination LEVEL 2: Able to persevere and deal with multiple sources of pressure simultaneouslyEngage and Partner LEVEL 2: Is facilitator/integrator, bring people together, build/maintain coalitions/partnerships
Enable Diversity and Inclusion LEVEL 2: Facilitate conversations to bridge differences, considers in decision making
Cross-Functional & Technical competencies Thematic Area Name Definition Business Management Portfolio Management Ability to select, prioritize and control the organization’s programmes and projects, in line with its strategic objectives and capacity; ability to balance the implementation of change initiatives and the maintenance of business-as-usual, while optimizing return on investment Information Management & Technology IT Security Management Knowledge of Cyber Security technologies, processes, techniques and tools. Apply practical innovations to solve cybersecurity problems. Capability to keep UNDP systems and data safe. Knowledge of ISO 27001 principles. CSSIP, CSIM, CISA or equivalent certification desirable. Information Management & Technology IT Customer Support Ability to support l customers on IT related issues and generate and contribute to continuous improvement processes to deliver a great user experience. Knowledge of ISO 9001 desirable. ITIL certification or similar is desirable. Information Management & Technology Network, Communication and Infrastructure Management Ability to develop/integrate/operate/manage IT network, communications, Cloud or on-premise infrastructure, and new technologies like IoT. Cisco CCIE CCNP or similar is desirable. Information Management & Technology User Experience and business analyst Capacity to translate efficiently users needs in IT requirements around human-centred design Business Direction & Strategy System Thinking Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system Required Skills and Experience Education:
Advanced university degree (master's degree or equivalent) in Information Systems, Information Management, Computer Science, Software Development or related field is required. Certifications in CCNP, MSCA, MSCE or MCP are an asset. A first-level university degree (bachelor’s degree) in combination with an additional two years of qualifying experience will be given due consideration in lieu of the advanced university degree. Experience: Minimum of 2 years (with master’s degree) or 4 years (with bachelor’s degree) of relevant experience that includes development and implementation of ICT strategies; web design and development of web-based office applications; providing technical support for Cloud ERP environments; management and supervision of ICT services and teams; working with hardware and software platforms, and telecommunications facilities; and applying advanced knowledge of database applications, web-based and cloud infrastructure management systems , telecommunications facilities, knowledge of Windows-based packages/applications and related fields Please note that continuance of appointment beyond the initial 12 months is contingent upon the successful completion of a probationary period.This vacancy is archived.