Hardship LevelH (no hardship)
Family TypeFamily
Family TypeFamily
Residential location (if applicable)
GradeGS7
Staff Member / Affiliate TypeGeneral Service
ReasonRegular > Regular Assignment
Target Start Date2023-09-11
Job Posting End DateAugust 9, 2023
Standard Job DescriptionSenior IT Associate Organizational Setting and Work Relationships Senior IT Associate is a technical position within the UNHCR operation. Direct supervision is normally exercised by an (Assistant/Associate) IT Officer. In locations without a professional IT supervisor, the incumbent must be able to work independently due to the technical nature of the work and liaise directly with regional and HQs technical units for problem solving and consultations. Main task of the position is to ensure routine functioning of the IT system within the country operation and assist the management to improve and refine it with the technical progress. The incumbent has regular contacts with all staff members maintaining smooth and friendly relations with a high responsive attitude towards problem solving and finding solutions. S/he has also contacts with external parties such as contractors and suppliers of IT equipment and services. All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity. Duties - Undertake needs assessment on site and installations of UNHCR Telecommunications equipment considering the overall IT strategy of the region, the operational needs and the security constraints. - Install and configure the most appropriate type of UNHCR IT and Telecommunications systems (HF, VHF, UHF, Microwave Links, Telephony, satellite systems) to meet the needs of operations within the AoR. - Ensure that the equipment under area of responsibility is in good working condition, by inspecting regularly the hardware and installations. If required, arrange promptly repairs or replacement as necessary according to established procedures. - Maintain records of the installations and repairs/replacements done and keeps the supervisor fully informed on the status of the equipment. - Provide the office, where equipment is installed, with full information for their asset management records. - If applicable, keep a proper inventory level of all sites spares and return spare parts for repair/replacement; - Monitor and maintain the LAN, Network Servers, Printers, LAN points, Hubs, Patch pane, etc. to prevent faults occurring. - Add or remove users from the Network. - Carry out minor hardware maintenance. - Maintain up to date inventory of all infrastructure equipment under AOR. - Carry out missions for new installations and routine maintenance tours of telecoms equipment. - Maintains the VSAT Network and local PABX systems in the AOR. - Undertake coaching, and training of IT staff and users. Draft procedures and instructions to promote a better understanding of the use of the IT equipment. - Undertake upgrading of computers (Hardware, Software) in UNHCR offices to maintain current UNHCR standards and, subsequent installation of the new software platforms. - Liaise directly with end users to clarify analyses and resolve reported issues, delivering high standard of customer services. - Undertake other tasks or assignments within his/her area of competence as directed by Supervisor/Head of Service. - Decide on appropriate resolution to incidents / problems. - Escalate issues to supervisor if incident / problem cannot be resolved within scope of responsibility. - Perform other related duties as required. Minimum Qualifications Years of Experience / Degree Level For G7 - 4 years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor or equivalent or higher Field(s) of Education Not applicable. (Field(s) of Education marked with an asterisk* are essential) Certificates and/or Licenses Satellite Communications; (Certificates and Licenses marked with an asterisk* are essential) Relevant Job Experience Essential Experience with PAMA satellite systems, PABX, Cisco routers and satellite modems. Knowledge of computer application packages. Desirable Hands-on experience with wireless and VoIP systems, electricity, generators, lightning protection an asset. Functional Skills *IT-Microsoft Office Productivity Software *IT-IT Radio Communications (HF, UHF, VHF) TR-Training - Virtual and face to face (Functional Skills marked with an asterisk* are essential) Language Requirements For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English. For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language. For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English. All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power. As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise. This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.
Desired Candidate Profile The candidate with a certification in ITIL Service Operations will have a real impact and be a valuable asset. S/he will work closely with a dynamic team of IT professionals. In this role, the candidate will have the chance to provide top-notch IT services on a global scale, even in remote deep field locations. S/he expertise will be crucial in ensuring seamless inter-agency collaboration, fostering effective communication and teamwork between agencies. S/he should have a solid understanding of application and infrastructure technologies used in our IT systems. Working alongside our skilled IT staff in the Area of Responsibility, S/he will play a key role in maintaining and optimizing our IT operations. Their work will extend to critical environments, where their IT support will be invaluable in driving our mission forward.
With formal certifications in Project Management (PRINCE2, PMI) and a good knowledge of IT Radio Communications (HF, UHF, VHF), they will bring an exceptional skill set to the team, elevating UNHCR projects and communication systems.
S/he expertise in creating and maintaining dashboards and databases will further enhance our IT operations, allowing us to stay at the forefront of innovation and efficiency.
Additional information:
Candidates must be legally present in Switzerland at the time of application, recruitment and hire.
Recruitment as a UNHCR staff member and engagement under a UNHCR affiliate scheme or as an intern is subject to proof of vaccination against Covid-19.
Shortlisted candidates may be required to sit for a test. No late applications will be accepted.
UNHCR is committed to diversity and welcomes applications from qualified candidates regardless of disability, gender identity, marital or civil partnership status, race, colour or ethnic and national origins, religion or belief, or sexual orientation. UNHCR does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees).
Required languages (expected Overall ability is at least B2 level): English
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Desired languagesFrench
,
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Operational context
To view occupational safety and health considerations for this duty station, please visit this link:
https://wwwnc.cdc.gov/travel
Senior IT Associate for Europe Bureau is a regional coordination position. S/he is under direct supervision of the Senior Strategic Planning and Management Coordinator. The incumbent will oversee IT Operation in 39 countries in Europe. The main tasks are first to bridge the gap between IT and the business in the field (RB & Countries management). As such his/her role is to build strong relationships with business stakeholders to understand their needs, provide IT solutions, and ensure alignment between DIST recommendations and business objectives. He/She should therefore play a crucial role in ensuring effective communication, collaboration, and alignment between IT and the business, using both IT and business processes to drive business growth and success. Secondly, to oversee and manage the field support operations & and services provided by IT in his region. This aspect of his/her role, involves leading a team responsible for providing technical support, troubleshooting, and maintaining IT systems, software, and hardware used by the staff in the field. In other words, he is responsible for ensuring the smooth operation of IT systems and equipment in the field contributing to the effective delivery IT services to users in the field and enabling end-users to perform their work with minimal disruptions and downtime.
In nutshell, S/he will be coordinating IT Operation within the Region and maintaining a monitoring of the region's IT activities through Dashboards and any other means of IT management.
Geneva is a HQ duty station offering high standard living conditions with a relatively high cost of living.
There are several things that make Switzerland unique among its European neighbours. Located in the heart of Europe, it is neither part of the EU nor of the EEA. It has a unique environment considering its large international population and its border with France. There are 1.5 million people living in the greater Geneva area and some 232,100 daily commuters coming into the city on working day.
The Swiss Alps are another important aspect of Switzerland's identity, shaping the country's culture in many different ways: from Agriculture to the arts. Art in Switzerland is as diverse as the country itself with an abundance of cultural institutions.
Switzerland's culture is characterized by diversity. With four national languages, some cantons are bilingual or even trilingual.
Sports are very popular thanks to the country's beautiful nature, it's a joy to be active outdoors. Switzerland has countless other leisure activities to offer.
Health insurance is obligatory and it is the responsibility of the individual to ensure they are covered. Staff members and their family members holding a Carte de legitimation or an attestation delivered by the Swiss Federal Department of Foreign Affairs are exempt from this compulsory insurance provided that they are covered by another health insurance scheme (i.e. UNSMIS).
Switzerland is in general a safe place with little violent crime.
Additional Qualifications
SkillsIT-IT Collaboration & Communications Tools, IT-IT Network Monitoring & Alerting Tools, IT-IT Satellite Communications (VSAT), IT-IT Systems and Standards, IT-IT Technical Troubleshooting
Education
CertificationsSatellite Communications - Other
Work ExperienceAnnual Budget OL in Operation/Office, Number of Workforce in Operation/Work Setting, Working with Persons of Concern: Asylum Seekers, Working with Persons of Concern: Internally Displaced Persons, Working with Persons of Concern: Others of Concern, Working with Persons of Concern: Refugees, Working with Persons of Concern: Returned IDPs, Working with Persons of Concern: Returned Refugees, Working with Persons of Concern: Stateless
CompetenciesAccountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Managing resource, Organizational awareness, Planning & organizing, Teamwork & collaboration, Technological awareness
UNHCR Salary Calculator
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Additional Information
Functional clearanceThis position doesn't require a functional clearance