GradePR4
Staff Member / Affiliate TypeProfessional
ReasonTemporary > Temporary Assignment/ Appointment
Hardship LevelH (no hardship)
Family TypeFamily
Residential location (if applicable)
Target Start Date2023-06-01
Target End Date2023-12-31
Job Posting End DateMay 1, 2023
Job DescriptionThe Supporter Engagement Section is to maximize UNHCR’s supporter engagement, and as a key measure of success to increase UNHCR’s income from Individual Giving fundraising. The Supporter Engagement Section exists to enable PSP Country Operations and National Associations to succeed in achieving sustainable income growth from individuals. Without funds UNHCR cannot do its work. Without supporters we do not have a voice and a community to quickly reach out to when an emergency breaks. The more supporters we have, the more impact we will have for those we work for and with. The incumbent will be part of the Supporter Engagement Management team, and will play a key role in integrating digital to support overall Individual Giving growth through acquisition, donor development and donor experience.
In addition, to drive digital transformation and excellence across the organization, the team provides training and capacity building across the full range of digital communication and marketing skillsets.
The Senior Digital Strategy and Planning Officer will head Digital Marketing and Regional Engagement Unit under Supporter Engagement Section that provides support to the PSP network and regions, as well as relevant non-PSP teams with strengthening their external supporter engagement and internal operations through digital strategies, platforms and techniques. Working closely with the regional teams, the team delivers centralised digital marketing and digital strategy expertise, shared technical infrastructure and platforms in support of PSP markets, HQ units, and across DER, and wider UNHCR functions to support digital engagement for fundraising and non-fundraising activities.
The incumbent will also play a crucial role supporting the development of digital strategies across Divisions and Bureaux to effectively deliver against their fundraising, communication and engagement objectives with their target audiences. The role works closely with colleagues across DER and other Divisions including those working in resource mobilisation and communications. This is a Standard position in the Supporter Engagement Section, that requires in-depth experience of digital channels. This is across all digital disciplines including but not limited to digital strategy development, digital marketing methodology, engagement with digital partners and digital communications.
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.
Relevant Job Experience:
Essential
9 years’ experience within Digital marketing and communications. 5+ years providing global support and oversight experience preferably in a UN organization, with proven exposure to supporting offices with developing their digital strategy. Proven experience with developing a global digital strategy within a UN or International organization context. Experience developing a framework for measuring and implementing digital strategy in a UN or International organization context. High level end user understanding of digital engagement principles such as effective relationship management, digital analytics, marketing automation and ad serving platforms. Proven experience in managing a geographically distributed team. Proven experience in building digital capacity in regions including specific experience supporting offices in the Americas, Europe and Africa. Experience working in or with digital marketing and communications agencies working on global campaigns and clients
Desirable
Strong understanding of digital transformation and ability to identify how digital is shifting organizational strategies. Strong stakeholder management and meeting facilitation skills. Demonstrated ability to work independently and to motivate others. Excellent vendor communications/relations skills.
Functional ClearanceThis position doesn't require a functional clearance
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Additional Qualifications
SkillsClient Relationship, Marketing, Project Development, PS-Private sector fundraising and partnerships, Strategic Planning, Supervisory Management, TR-Facilitation - Virtual and face to face
EducationBA: Communication (Required), BA: Digital Communications and Media/Multimedia, BA: Digital Marketing
Certifications
Work Experience
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Other information
This vacancy is archived.