Org. Setting and ReportingThis position is located in the Safety and Security Service (SSS), Division of Administration (DoA) at the United Nations Office at Geneva (UNOG) in Geneva, Switzerland. The incumbent reports directly to the Director, Division of Administration (DoA), United Nations Office at Geneva (UNOG). S/he will work under the overall technical supervision of the Director, Division of Headquarters Security and Safety Services (DHSSS), United Nations Department of Safety and Security (UNDSS), New York. UNDSS is responsible for providing leadership, operational support, and oversight of the security management system to enable the safest and most efficient conduct of the programmes and activities of the United Nations System. ResponsibilitiesWithin delegated authority and the overall direction of the Director-General of UNOG, the Senior Coordination Officer is responsible for the following duties: • Acts as the lead focal point on the Division of Administration’s relationship with its clients. This includes: - Oversight of the Client Service Center (CSC) in conjunction with Service Chiefs who maintain a reporting line for their staff working there; - Helping to establish and oversee an Event Support Center (ESC), which will work with clients seeking to undertake events outside the official calendar of meetings at the Palais des Nations; - Managing relationships with clients through regular meetings of the UNOG Client Board meetings; - Client satisfaction surveys; and - Coordinating onboarding of new clients. • Ensures UNOG’s role as a landlord to over 15 different entities located at the Palais, including through reviewing the current ways space is used and identifying opportunities to improve the physical working environment and optimize use of space and overseeing and ensuring coherence across current and future UNOG space planning initiatives. As part of this role: - Oversees and manages the two core Transition Team members, creating an effective team including focal points and management of relevant UNOG offices, built on strong interpersonal relationships and collaboration; - Manages and assigns responsibility between Transition Team staff to lead the delivery of the specific tasks in the Transition Team Terms of Reference, in co-ordination with the relevant offices of UNOG and its clients; monitors implementation and intervenes where necessary to ensure delivery of the tasks in line with the transition management plan; and - prepares performance reports and development plans for Transition Team staff. • Holds the overall management responsibility for the staff working in the immediate office of the Director and works closely with the team to ensure that the Director receives the required support to carry out his/her functions. • Oversees administrative policy gaps and develops revised policies for approval and dissemination by the Director of Administration. • Leads field missions, including provision of guidance to external consultants, government officials and other parties and drafting mission summaries, etc. • Organizes and prepares written outputs, e.g., draft background papers, analysis, sections of reports and studies, inputs to publications, etc. • Keeps abreast of latest emerging trends and innovative approaches, harmonizes businessstrategies. • Serves as an effective spokesperson for the Director and establishes collaboration and partnerships with key officials at all levels inside and outside the organization. • Ensures effective utilization, supervision and development of staff; guides, evaluates and mentors staff under his/her supervision. • Leads team members efforts to collect and analyze data and provides insight to identify trends or patterns for data-driven planning, decision-making, presentation and reporting. • Ensures that everyone can discover, access, integrate and share the data they need. • Performs any other duties as may be assigned. CompetenciesProfessionalism: Ability to develop policy dealing with administrative issues and provision of services to clients. Ability to develop and convincingly communicate compelling arguments about complex management issues to senior leadership and stakeholders. Ability to make quick decisions in emergencies or when rapid response is required. Ability to communicate complex concepts orally. Ability to produce reports and papers on technical issues and to review and edit the work of others. Ability to apply UN rules, regulations, policies and guidelines in work situations. Ability to apply and integrate new technology appropriately. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Able to analyze and interpret data in support of decision-making and convey resulting information to management. Accountability: Takes ownership of all responsibilities and honours commitments. Delivers outputs for which one has responsibility within prescribed time, cost and quality standards. Operates in compliance with organizational regulations and rules. Supports subordinates, provides oversight and takes responsibility for delegated assignments. Takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable. Client orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view. Establishes and maintains productive partnerships with clients by gaining their trust and respect. Identifies clients’ needs and matches them to appropriate solutions. Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems. Keeps clients informed of progress or setbacks in projects. Meets timeline for delivery of products or services to client. Judgement/decision making: Identifies the key issues in a complex situation, and comes to the heart of the problem quickly. Gathers relevant information before making a decision. Considers positive and negative impacts of decisions prior to making them. Takes decisions with an eye to the impact on others and on the Organization. Proposes a course of action or makes a recommendation based on all available information. Checks assumptions against facts. Determines that the actions proposed will satisfy the expressed and underlying needs for the decision. Makes tough decisions when necessary. Leadership: Serves as a role model that other people want to follow. Empowers others to translate vision into results. Is proactive in developing strategies to accomplish objectives. Establishes and maintains relationships with a broad range of people to understand needs and gain support. Anticipates and resolves conflicts by pursuing mutually agreeable solutions. Drives for change and improvement; does not accept the status quo. Shows the courage to take unpopular stands. Provides leadership and takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work; demonstrates knowledge of strategies and commitment to the goal of gender balance in staffing. EducationAn advanced university degree (Master’s degree or equivalent degree) in business or public administration, management, economics, international relations or a related field is required. A first-level university degree in combination with two years of qualifying experience may be accepted in lieu of the advanced university degree. Job - Specific QualificationCertification in project management, such as Prince2 or equivalent, is desirable. Successful completion of both degree and/or non-degree programs in data analytics, business analytics or data science programs is desirable. Work ExperienceA minimum of ten (10) years of progressively responsible professional experience in administration, project or programme management, and strategic planning is required. Of those, five years experience within the United Nations system or similar international organization is desirable. Experience in team leadership/management is required, of which at least two years managing large (10+ people) teams providing services to clients is an advantage. Experience with coordination of complex and crosscutting multi-stakeholder coordination is required. Experience working directly with senior officials, representatives of Members States and/or governing bodies is desirable. Experience in data analytics or related area is desirable. LanguagesEnglish and French are the working languages of the United Nations Secretariat. For this post, fluency in both is required. Knowledge of another UN official language is desirable. AssessmentEvaluation of qualified candidates may include an assessment exercise which will be followed by a competency-based interview. Special NoticeThis post is financed by extrabudgetary resources. The appointment or assignment and renewal thereof are subject to the availability of the post or funds, budgetary approval or extension of the mandate. At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application. The United Nations Secretariat is committed to achieving 50/50 gender balance and geographical diversity in its staff. Female candidates are strongly encouraged to apply for this position. An impeccable record for integrity and professional ethical standards is essential. Staff members of the United Nations Secretariat must fulfill the lateral or geographical move requirements to be eligible to apply for this vacancy. Staff members are requested to indicate all qualifying lateral or geographical moves in their Candidate Profile (CP) and Motivation Statement. United Nations ConsiderationsAccording to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date. 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