GradeGS3
Staff Member / Affiliate TypeGeneral Service
ReasonTemporary > Temporary Assignment/ Appointment
Hardship LevelE (most hardship)
Family TypeNon Family<p></p><p></p>Danger Pay
Residential location (if applicable)
Target Start Date2023-10-10
Target End Date2024-04-30
Job Posting End DateNovember 8, 2023
Standard Job DescriptionReceptionist Organizational Setting and Work Relationships The Receptionist will assist in organizing and coordinating the reception area of UNHCR Office. The incumbent has no supervisory role and will always function under the direct supervision of a (Senior) Associate or an Officer who is required to monitor the performance of the incumbent and provide regular guidance. The incumbent will have internal contacts within UNHCR with staff members and focal points from different units and with external parties for exchange of information and reception of visitors. All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity. Duties - Visitors and persons of concern have a full and fair access to UNHCR staff and services while approaching the reception for different purposes and their privacy is respected. - Receive, screen and assist visitors/clients and escorts them to responsible officer concerned. Adopt tactful attitude to inform and convince interlocutors to accept unforeseen situations, such as waiting longer than expected, meet with a different officer than expected or accepting the cancellation of an appointment. - Answer to incoming calls and transfer calls to concerned officer and/or take messages or provide general information, understanding the importance and the confidentiality of the issues treated. - Receive and transmit verbal and written messages to appropriate officer/office/Unit/Department. - Record the incoming and outgoing mail and manage internal courier distribution, as appropriate. Register/keep records of visitors/clients, as requested. - Utilise office equipment (telephone, fax, radio, computer¿) when necessary. - Perform any other clerical duty that may be required. - Identify which individuals or groups to be prioritized at the reception based on vulnerability and other criteria specified by the supervisor. - Decide on information contained in the weekly and daily reports submitted to the supervisor. - Perform other related duties as required. Minimum Qualifications Years of Experience / Degree Level For G3 - 1 year relevant experience with High School Diploma; or Bachelor or equivalent or higher Field(s) of Education Not applicable. (Field(s) of Education marked with an asterisk* are essential) Certificates and/or Licenses Not specified. (Certificates and Licenses marked with an asterisk* are essential) Relevant Job Experience Essential Not specified. Desirable Good knowledge of proGres (HCR database for registration of refugees, returnees and displaced persons). Functional Skills IT-Computer Literacy IT-IT Refugee Systems & Applications (Functional Skills marked with an asterisk* are essential) Language Requirements For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English. For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language. For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English. All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power. As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise. This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.
Desired Candidate Profile- Relevant Job Experience (Essential)
- Previous experience with UNHCR protection case processing will be an asset.
- When completing the application, candidates are required to list all their language skills, including their mother tongue. The three broad levels are A1/A2 (\"Basic User\"), B1/B2 (\"Independent User\"), and C1/C2 (\"Proficient User\").
- Shortlisted candidates will be required to sit for an eliminatory written test, the passing threshold will be 60%, and only the passing candidates will be given a chance to sit for an oral interview. The scores of the written test could later be combined with that of the interview to arrive at the final scores.
- The written test and oral interview weight will be ( 50 / 50 ) % of the overall process.
Functional ClearanceThis position doesn't require a functional clearance
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Additional Qualifications
SkillsIT-Computer Literacy, IT-IT Refugee Systems & Applications
Education
Certifications
Work Experience
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