About the role
Function of department
Crown Agents’ brand, reputation and financial success is driven by the people we use to engage with clients and deliver our services. Therefore, the quality of these people (both in-house and contracted-in), and how we treat them, is critical to our success in achieving our vision to transform the future for people around the world.
The Human Resources (HR) team is the partner for business performance through people, providing proactive and professional HR services in the areas of HR management, Resourcing, and Learning & Development.
Main job purpose
To provide a full and professional HR service working with senior country leadership, line managers and staff in the development of a performance management culture and the delivery of business goals. As a key member of the national team, you will join a dynamic and experienced group of professionals that provide support that is imperative to the day-to-day running of the national office, ultimately influencing the overall success of Crown Agents. You will play an integral role in the success of HR.
Main responsibilities
HR Management
- Lead and monitor efforts to establish HR systems that ensure an organizational culture that reflects our values & promotes accountability
- Helps establish, maintain, and improve active and regular working relationships with government authorities including labour office, partners and our service providers (contractors, consultants and laborers)
- Manage recruitment, providing advice and support to line managers on job descriptions, advertisements, right to work eligibility and appointment of agencies.
- Support new staff orientation, develop offer letters and contracts of employment for new colleagues and explain employee benefits.
- Undertake ad hoc recruitment activities as and when required e.g., by initial screening of applicants or attending interviews.
- Provide mediation between conflicting parties when appropriate and work closely with managers and colleagues to resolve employment issues.
- Schedule and undertake exit interviews, when required.
- Effectively deal and manage HR queries, managing expectations.
- Provide support and advice to ensure HR policies, processes and policies are understood.
- Supporting all line managers on a range of HR issues in compliance with CASL policies and procedures and employment legislation.
- In conjunction with HQHR develop, review and update HR policies and procedures, ensuring these are in line with the current legislation and best practice.
- Inform employees of their rights and entitlements and keep them up to date on any changes that are made.
Policies and Procedures:
- Lead HR function to ensure that counsel and support are provided to managers, staff, consultants contractors and any other person engaged by CASL to ensure accurate application of policies and procedures and code of conduct related matters
- In collaboration with the line Manager and the HQ HR team assess, evaluate, and recommend and participate in review of all HR policies, procedures, and manuals in compliance with local statutory requirements
- Oversee appropriate implementation of personnel files and HR documentation, ensuring all personnel files are complete, maintained, and secured.
About you
Employee Relations
- Build a strong business relationship with internal clients.
- Provide management with guidance on employment law, ensuring that any employment terms, documentation, and practices are up to date and in line with CA group HR policies, procedures and best practice.
- Act as the first line of contact in Human Resources for any employee relations issues for your designated business areas
- Support, develop and coach people managers to manage employee relations issues in accordance with organisational policies and procedures
Performance Management
- Advise and coach managers in employee management ‘best practice’.
- Advise managers in the use of the performance management process to facilitate high performance and personal development, and effectively address any issues of poor performance.
Reward
- Carry out market reviews of terms and conditions to inform salary & benefits
- Provide management guidance on terms & conditions and changes
- Support managers with salary reviews and salary budgets
- Ensure compliance with applicable tax authorities
- Work with the finance colleagues to implement monthly payrolls, as applicable.
Qualification
Relevant Degree, Qualified CIPD membership to Chartered status or equivalent
Experience
Extensive experience of resourcing in an international development context
About us
You’ll be working with Crown Agents which is a high impact social enterprise passionate about transforming the future for millions of people. Since our creation in 1833 we have worked across the globe to improve public services and drive economic growth. Our expertise is finding new solutions to difficult problems for clients in the areas of health, governance, economic growth, humanitarian action and supply chain services. We work with and train leaders at local, national and international level to achieve lasting change drawing on our insight and experience.
Crown Agents is committed to diversity and will promote diversity for all candidates at all times as well as a business culture that reflects that belief. Crown Agents will treat everyone equally irrespective of race, religion, colour, sex, age, national origin, disability or sexual orientation, and places an obligation upon all staff to respect and act in accordance with the policy. Crown Agents shall not discriminate unlawfully when deciding which candidates are selected for interview, or in any terms of employment, and will ensure that each candidate is assessed only in accordance with their merits, qualifications and abilities to perform the role. Crown Agents is committed to being an organisation enhanced by diversity and encourages applications from anyone who shares our values and commitment to improving the lives of communities affected by poverty or conflict.
About what's on offer
Crown Agents offers a competitive benefits package.