Position: ICT Officer
Reports to: Support Coordinator
Duty station: Sittwe
Travel: 25%
Contract Length: 1st August 2023 to 31st December 2023
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The following is a brief description of the role.
Generic responsibilities
These responsibilities shall be the same for all positions with the same title. The responsibilities shall be short and essential. Details belong in the Work- and Professional Development Plan.
Specific responsibilities
These responsibilities shall be adapted to the particularities of the job location and context, phase of operation, strategic focus and type of programme intervention. This section shall be revised whenever a new employee is hired or the context changes significantly.
IT Management and security
Computer- and printer hardware and software planning, maintenance, and support.Adequate and systematic backup routines.Coordination with CO office ICT staff to get update technical support or new changes of NRC globalize standard guidelines / instruction.Maintain proper asset / inventory register and updated in monthly asset report Collect, compile, and summit monthly asset and inventory reports. Asset focal person of Rakhine Area Office.Conduct physical asset check across all offices in Rakhine area Office of operations and ensure that asset list is up to date. Provision of office 365 training as requireFollow up on regular maintenance of NRC ICT equipment and network in Rakhine Area Office of operations, proper monitoring, and maintenance procedures, including maintenance agreements for ISP service provider.Ensure that communication equipment functions in accordance with Security Guidelines.Ensure maintenance and repair of technical equipment including scanner, photocopier, etc. Identify and advice on IT and equipment needs, including obtaining quotations and recommendation for procurement and participate in the procurement processes of ICT equipment if necessaryRecord and maintain electronic devices and IT equipment, including regular service, and problem shootingAssisting in any other operational need that might be requested by line Supervisor(s).Coordinate with supervisor for ICT budget planning as requireProvide ICT support and trainings to staff of Rakhine Area OfficeEnsure that all newly purchased ICT items are registered in NRC asset inventory list. Coordinate for creation of new e-mail address in coordination with HR department. Provide technical support as per request from Field offices. Carry out any other tasks as shall be assigned by the supervisorCritical interfaces
By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:
• Finance Department, Support Service Departments in CO/Field/Area Office
• External Suppliers
. Respective Program Departments
CompetenciesCompetencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following two categories:
1. Professional competencies
These are skills, knowledge and experience that are important for effective performance.
Generic professional competencies for this position:
At least 2 years’ experience from working as an ICT Officer in a humanitarian/recovery contextPrevious experience from working in complex and volatile contextsDocumented results related to the position’s responsibilitiesKnowledge about own skills/profile Fluency in EnglishContext related skills, knowledge and experience (shall be adapted to the specific position):
Timely delivery of ICT service upon requestGoal-orientedAbility to work under pressure, independently and with limited supervision Ability and willingness to work and travel (occasionally) under difficult circumstances.Flexible, creative and co-operativePractical sense and willingness and ability to contribute to programSecurity, political and cultural awareness2. Behavioural competencies
These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioural competencies, and the following are essential for this position:
Planning and delivering resultsWorking with peopleAnalyzingHandling insecure environments Performance ManagementThe employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews:
The Job DescriptionThe individual Work- and Professional Development PlanThe Competency Framework The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country. Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks. NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.At NORCAP, we work to better protect and empower people affected by crises and climate change. With expertise in the humanitarian, development and peacebuilding sectors, we collaborate with local, national and international partners on finding solutions to meet the needs of people at risk. NORCAP is part of the Norwegian Refugee Council.