Back ICT Officer Afghanistan Kandahar

Purpose of the Job

The purpose of the ICT Officer position is to provide support on specific technical competences related to program and support development. 

You can read more about this position at Job Description & NRC Grade Structure 

Generic responsibilities

• Ensure adherence with NRC policies, tools, handbooks and guidelines
• Implement delegated support function portfolio according to plan of action
• Prepare and develop status reports as required by management
• Ensure proper filing of documents 
• Promote and share ideas for improvement of the support function
• Ensure proper filing of documents 

  Specific responsibilities

  📚 𝗗𝗶𝘀𝗰𝗼𝘃𝗲𝗿 𝗛𝗼𝘄 𝘁𝗼 𝗚𝗲𝘁 𝗮 𝗝𝗼𝗯 𝗶𝗻 𝘁𝗵𝗲 𝗨𝗡 𝗶𝗻 𝟮𝟬𝟮𝟯! 🌍🤝 𝗥𝗲𝗮𝗱 𝗼𝘂𝗿 𝗡𝗘𝗪 𝗥𝗲𝗰𝗿𝘂𝗶𝘁𝗺𝗲𝗻𝘁 𝗚𝘂𝗶𝗱𝗲 𝘁𝗼 𝘁𝗵𝗲 𝗨𝗡 𝟮𝟬𝟮𝟯 𝘄𝗶𝘁𝗵 𝘁𝗲𝘀𝘁 𝘀𝗮𝗺𝗽𝗹𝗲𝘀 𝗳𝗼𝗿 𝗨𝗡𝗛𝗖𝗥, 𝗪𝗙𝗣, 𝗨𝗡𝗜𝗖𝗘𝗙, 𝗨𝗡𝗗𝗦𝗦, 𝗨𝗡𝗙𝗣𝗔, 𝗜𝗢𝗠 𝗮𝗻𝗱 𝗼𝘁𝗵𝗲𝗿𝘀! 🌐

  ⚠️ 𝐂𝐡𝐚𝐧𝐠𝐞 𝐘𝐨𝐮𝐫 𝐋𝐢𝐟𝐞 𝐍𝐨𝐰: 𝐏𝐨𝐰𝐞𝐫𝐟𝐮𝐥 𝐓𝐞𝐜𝐡𝐧𝐢𝐪𝐮𝐞𝐬 𝐡𝐨𝐰 𝐭𝐨 𝐠𝐞𝐭 𝐚 𝐣𝐨𝐛 𝐢𝐧 𝐭𝐡𝐞 𝐔𝐧𝐢𝐭𝐞𝐝 𝐍𝐚𝐭𝐢𝐨𝐧𝐬 𝐍𝐎𝐖!

  • Provide full IT support and Provide network solutions for NRC Kandahar Area Office, Active Directory structure, remote control/support, firewall, antivirus installation and other relevant software & hardware. 
  • Pro-actively recognize requirements of NRC Kandahar, area Office employees and provide training for network users. 
  • Ongoing network implementation occasioned by opening/closing of NRC Kandahar Area Office & Guesthouse.
  • Analysis of problems, finding and delivering permanent solutions to problems, pro-actively troubleshooting and providing durable solutions to re-current problems. 
  • Submission of both weekly and monthly reports on all activities achieved during the past month/week.
  • Ensures IT procedures & policy are followed in NRC Kandahar, Area Office & Guesthouse.
  • Provides IT support & help desk facility.
  • Different software configuration and installation.
  • Maintain IT equipment and software inventory weekly and Filing IT item damage reports.
  • Handover of IT items; managing IT stock; taking the repairable IT items to workshop.
  • Back-up of data regularly/systems.
  • Online control of IT system in NRC Kandahar Area Office. 
  • Server configuration guided by ICT Coordinator. 
  • Trouble shooting and protection the NRC network systems against Mal wares, ad wares, Malicious & virus’
  • Update Windows, anti-virus/malware software, and other software with patches and new version
  • Implement and administer the office network according to HQ Field IT Policies and Procedures
  • Supervise installations performed by third parties such as cabling, Internet connection, etc.
  • Implement and enforce security on the network and prevent misuse of the IT resources
  • Set up and ensure reliable Internet connectivity
  • Configure and install workstations, printers, client software etc. 
  • Regular service and maintenance of ICT Accessories in quarterly.
  • Control, management and tracking of all ICT assets.
  • Any other activities assigned by the supervisor

    Generic professional competencies: 

    • Bachelor in IT or Computer Science. 
    • Three years’ working experience in IT field.
    • Experience from working ICT field in a humanitarian, INGO, UN agencies, ISPs  
    • MCSE, MSCA, CCNA, CompTIA, MCP Course/Certification will be plus point. 
    • Provide basic training to end users on both hardware and applicable software.
    • Very good knowledge and understanding of Windows 2003, 2008 2012, 2016 and 2018 Server, Active Directory, windows domain environment – DNS, DHCP, TCP/IP, remote control, Dell/HP, Cisco, Networking. Back up data system.
    • A+ Hardware with Networking.
    • Good knowledge of anti-virus and Cisco firewall / Devices software
    • Good Knowledge of Cisco & Microsoft network environment.
    • understanding of other IT matters – Office 2010,2016, windows 10, e-mail PST, OST, File knowledge 
    • Having Ability to install and working with different Operating systems 
    • Good communication, Organizational, team working and interpersonal skills
    • Fluency in English language – written and spoken (fluent), Pashto and Dari

      Behavioral competencies

      • Critical Thinking
      • Analyzing
      • Empowering and building trust
      • Communicating with impact and respect
      • Planning and delivering results
      • Durable solution finder

        We Offer

        • Monthly Salary based on NRC Afghanistan Salary Scale.
        • Mobile Phone with Top up Credit card.
        • NRC will cover staff plus four (4) depended for medical insurance.
        • Pension Allowances on monthly basis.
        • Leave and Holidays according to Afghanistan Labor Law. The Norwegian Refugee Council (NRC) is a global humanitarian organisation helping people forced to flee.  Join us in assisting millions of people in areas where others cannot, tackling some of the world's most dangerous and difficult crises. Bring your skills and dedication to an organisation recognised for providing high quality aid and for defending the rights of refugees and internally displaced people.  At NRC, we give responsibility to employees at all levels and foster professional growth and innovative teams. You can expect a supportive culture and an open dialogue with management. We are committed to diversity, equity and inclusion.  Together, we save lives and rebuild futures. Safeguarding is central to NRC’s work. We expect all employees to:  • treat everyone with respect and dignity  • contribute to building a safe environment for all  • never engage in any form of exploitation, harassment and specifically sexual exploitation, abuse and sexual harassment (SEAH)  • always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAH

          At NORCAP, we work to better protect and empower people affected by crises and climate change. With expertise in the humanitarian, development and peacebuilding sectors, we collaborate with local, national and international partners on finding solutions to meet the needs of people at risk. NORCAP is part of the Norwegian Refugee Council.