Hardship LevelH (no hardship)
Family TypeFamily
Residential location (if applicable)
GradePR3
Staff Member / Affiliate TypeProfessional
ReasonRegular > Regular Assignment
Remote work acceptedNo
Target Start Date2023-06-24
Job Posting End DateJuly 13, 2023
Standard Job Description
Global Focus Management and Development Officer
Organizational Setting and Work Relationships
The Global Focus Management and Development Officer is part of a team tasked to maintain impactful and timely reporting and planning on UNHCR’s activities to donors and other partners such as hosting states and UNHCR staff. These activities are part of the wider effort to build relationships, raise awareness, and mobilize political and financial support for UNHCR’s work and priorities.
Within the Global Appeals and Reports Section in the Office of the Director of External Relations, the incumbent’s primary role is in managing and developing the Global Focus website. This is UNHCR’s main operational reporting website for donors and other key partners. It complements UNHCR’s Global Appeals and Global Reports to provide an overview of the protection risks that forcibly displaced and stateless people refugees and other populations of concern to UNHCR face, as well as regularly updated information about programmes, operations, financial requirements, funding levels and donor contributions. It is also interlinked with other UNHCR systems such as a COMPASS, geo-services, and the Refugee Data Finder, and is affected by reforms such as the Business Transformation Programme (BTP). It was launched in 2015, and completely overhauled and redeveloped in 2021 to complement COMPASS.
The incumbent reports to the Chief of the Global Appeals and Reports Section. The incumbent may supervise professional and/or general service staff.
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional, and managerial competencies and UNHCR’s core values of professionalism, integrity, and respect for diversity.
Duties
Pursue integration of planning and reporting information coming from COMPASS and other BTP applications.
Adapt Global Focus technical architecture to the changes implied by the BTP.
Ensure Global Focus website availability, reliability, and responsiveness.
Identify areas of improvement of Global Focus website in term of design, user interaction, visibility.
Identification of areas for simplification of current processes.
Coordinate design, implementation, testing and release of website enhancements.
Maintain and extend APIs allowing the live update of data reports, charts and maps displaying financial, results-based management and population data, as well as office locations.
Oversee the work of external consultants and contractors as necessary for maintenance and development of the website, and work closely with members of the Global Appeals and Reports Section, with members of DRRM, DIST, DSPR and with other technical and substantive experts in HQ and staff in field operations.
Liaise with Global Data Service to ensure consistency of information publicly released and avoid usage of multiple data sources.
Liaise with designers (Digital Service) and technical counterparts to facilitate the specification of attractive and interactive data visualizations.
Monitor the website and upstream systems (APIs, underlying databases, gis.unhcr.org, servers) and manage related incidents.
Follow-up on support and maintenance issues impacting the website (infrastructure, data feed, mapping services, content management system).
Ensure that technical documentation and user guide are comprehensive and accurate.
Monitor website statistics and produce analysis on audience and most/less visited areas.
Provide training and guidance on maintenance and content management of Global Focus website.
Perform other related duties as required.
Minimum Qualifications
Education & Professional Work Experience
Years of Experience / Degree Level
For P3 - 6 years relevant experience with Undergraduate degree; or 5 years relevant experience with Graduate degree; or 4 years relevant experience with Doctorate degree
Field(s) of Education
Information Technology; or other relevant field.
(Field(s) of Education marked with an asterisk* are essential)
Certificates and/or Licenses
Not specified.
Relevant Job Experience
Essential
Experience in software architecture, web development (backend & frontend), data visualisation, relational databases and business intelligence.
Experience in business analysis and project management.
Knowledge of COMPASS and Business Transformation Programme.
Desirable
Knowledge of Focus and ERP ecosystems.
Experience with Drupal CMS and custom module development, JavaScript, D3.js, ArcGIS js API, Oracle, SQL server, PowerBI, Adobe Creative Cloud.
Functional Skills
*CO-Graphic design, website design
DM-Database Design & Development
DM-Database Management
DM-Data Interoperability
DM-Data interpretation, reporting and presentation
*ER-Donor Reporting and Related Tracking Systems
*IM-Web technologies
IT-IT Network Monitoring & Alerting Tools
IT-Back-end web development
IT-Front-end web development (HTML/CSS)
*IT-Web Content Management
*IT-Web publishing
IT-Business Intelligence (BI)
PG-Results-Based Reporting
(Functional Skills marked with an asterisk* are essential)
Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.
Competency Requirements
All jobs at UNHCR require six core competencies and may also require managerial competencies and/or cross-functional competencies. The six core competencies are listed below.
Core Competencies:
Accountability
Communication
Organizational Awareness
Teamwork & Collaboration
Commitment to Continuous Learning
Client & Result Orientation
Managerial Competencies:
Empowering and Building Trust
Judgement and Decision Making
Managing Resources
Cross-Functional Competencies:
Analytical Thinking
Innovation and Creativity
Planning and Organizing
All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination, and abuse of power.
As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.
This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting, and selection of candidates.
Desired Candidate Profile The person on this post must be able to maintain Global Focus at the same time as identifying opportunities with internal and external stakeholders to improve the site.
The Global Focus Management and Development Officer needs a good understanding of user experience, collaboration across departments including with UNHCR’s digital platforms and internal systems, and with communications in order to maximise opportunities from, for example, email marketing and social output. The position is also important for identifying ways the site can support the Global Appeals and Reports Section and enhance the profile of reports and key documents in ways that best help DRRM and PSP donor focal points in their missions.
Ideally as well, the person must have strong IT skills, be familiar with the development of COMPASS and the Business Transformation Programme, database design, and website development and management, in addition to possessing strong institutional and programme management experience in UNHCR allowing for a good understanding of donor needs for information and how best to meet them using Global Focus.
Extensive programme experience:
A strong background in digital communications and publishing, including an understanding of SEO and digital content production.
Experience in designing and managing projects that include preparing briefs for design, user experience testing, product development and delivery.
A detailed understanding of UNHCR’s budget structure, programme planning and results-based reporting is essential. Operational experience with UNHCR, or with another UN agency, is desirable.
Analytical and strategic thinking:
The incumbent must be able to analyse technical design documents, plan and conduct user acceptance testing and initiate changes to the Global Focus web portal.
Experience with using Google Analytics to assess progress and use the findings to establish wins and identify issues that need to be worked on.
Organisational skills:
The incumbent should be able to work relatively independently, while keeping senior managers informed of progress and problems.
Communication/interpersonal/diplomatic and people skills:
The incumbent must have strong interpersonal skills, and be able to work successfully with a range of colleagues and contractors.
Required languages (expected Overall ability is at least B2 level):
,
,
Desired languages
,
,
Operational context
Global Focus is UNHCR’s main operational reporting website for donors and other key partners.
The Global Focus Management and Development Officer is responsible for maintaining the work plan for the ongoing development and updating of Global Focus. In particular, this requires the close coordination of Global Focus with the Global Appeals and Reports so that the website accurately provides a dynamic environment to go with those two corporate planning and reporting documents. It also requires identifying and documenting requirements so that donors are provided with a dynamic and compelling environment demonstrating UNHCR’s operational impact and the efficient use of available resources, in particular the use of flexible funding; and liaising with technical teams and end users to ensure the successful continuation of the initiative.
Additional Qualifications
Skills
EducationBachelor of Arts (BA): Information Technology
Certifications
Work Experience
CompetenciesAccountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Innovation & creativity, Judgement & decision making, Managing resource, Organizational awareness, Planning & organizing, Teamwork & collaboration
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Additional Information
Functional clearanceThis position doesn't require a functional clearance