Hardship Level (not applicable for home-based)H (no hardship)
Family Type (not applicable for home-based)
Family
Staff Member / Affiliate TypeInternship
Target Start Date2023-04-28
Job Posting End DateMay 15, 2023
Terms of ReferenceOrganisational context
This is a unique opportunity to gain experience in digital fundraising and marketing within the UN system as part of UNHCR's Supporter Engagement Section. It will provide ample opportunity to learn about the organization, the current refugee crisis, digital communications, marketing and fundraising globally within an international humanitarian organization. The Supporter Engagement Section sits within the department of External Relations (DER) and serves departments within DER, PSP (Private Sector Partnerships) and the wider organization This position will be responsible for assisting the Digital Marketing and Regional Engagement team with email marketing programme, supporter care, paid media and digital analytics
The position
We are looking for a self-motivated, hard-working individual with a keen interest in digital media and the latest digital trends
Duties and responsibilities
The intern’s duties and responsibilities will include:
• Assisting with the management of the donor mailbox: responding to a wide range of queries from international donors and supporters on a daily basis through Salesforce
• Support the creation of workflows for enquiry management across different platforms, including FAQ’s
• Assisting with the production of fundraising and engagement emails, email performance reporting and management of the email marketing platform Selligent
• Researching new digital ideas, best practice and the latest trends in customer service, user experience, e-mail marketing and SEO
• Assist with updating dashboards for reporting purposes
• Assist in auditing and testing donation pages for a better user experience
• Help on setting up, managing and optimizing paid search (Google Ads and Bing Ads), paid social (Facebook, Twitter, LinkedIn) and display accounts (DV360) according to in-house best practices
• Assist in developing social media strategies (creative testing, targeting strategies)
• Support in building creative assets using provided Photoshop templates
• Support offices with Google Analytics Property, View, and user access management
• Assist with data quality audits in Google Analytics and media buying tools
• Providing administrative support to the team, including providing support on events and workshops.
• Perform other tasks as needed
Minimum qualifications required
In order to be considered for an internship, candidates must meet the following eligibility criteria:
• Be either a recent graduate (having completed their studies within two years of applying) or a current student in a graduate/undergraduate school programme from a university or higher education facility accredited by IAU/UNESCO; and
• Have completed at least two years of undergraduate studies in a field relevant or of interest to the work of UNHCR.
Desirable qualifications and skills
• Excellent communication and inter-personal skills
• Excellent written and verbal English skills
• Good administrative skills
• Experience with Microsoft Office (Word, Excel and PowerPoint)
• Applicants must be available to work full-time (40 hours) for 6 months
• Experience or familiarity with digital fundraising, marketing, digital communications and/or social media
• Copywriting skills
• Experience with CRM, e-mail marketing tools and Google Analytics would be an
• advantage
• Second language
• Background or interest in refugee issues and/or international relations
Conditions
This is a full-time role with working hours starting from 8.30am to 5:00pm Monday to Friday (40 hours per week). The successful candidate will be assigned to support the Digital Marketing team at UN City, Copenhagen, Denmark. Depending on the circumstances, there is a possibility the successful candidate will perform certain duties remotely and/or from at home. Recruitment as a UNHCR staff member and engagement under a UNHCR affiliate scheme or as an intern is subject to proof of vaccination against Covid-19.
For non-EU candidates, D-visa needs to be obtained before traveling to Denmark which takes 4 to 6 weeks. The office will provide assistance on visa-related issues.
Allowance: Interns who do not receive financial support from an outside party will receive an allowance to partially help to cover the cost of food, local transportation and living expenses.
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Skills
Education
Certifications
Work Experience
Other informationThis position doesn't require a functional clearance
This vacancy is archived.