Back Country Logistics Manager

Mercy Corps is a global team of humanitarians working together on the front lines of today’s biggest crises to create a future of possibility, where everyone can prosper. In more than 40+ countries around the world, over 5,400+ team members work side by side with people living through poverty, disaster, violent conflict, and the acute impacts of climate change. We’re committed to creating global change through local impact — 84% of our team members are from the countries where they work. We bring a comprehensive approach to every challenge, addressing problems from multiple angles. And we go beyond emergency aid, partnering with local governments, forward-thinking corporations, social entrepreneurs, and people living in fragile communities to develop bold solutions that make lasting change possible. Country Program Summary Mercy Corps has been operating in the Democratic Republic of the Congo (DRC) since 2007, with a staff of over 400 people and a portfolio of almost 50M annually in programming. The overall vision for Mercy Corps’ work in DRC is that Individuals, households and communities - particularly the most marginalized and at-risk - increase their resilience to shocks and crises, develop their income and assets, and sustainably access improved services. Mercy Corps' national office is in Goma with sub-field offices in North Kivu, South Kivu, lturi and Kasai. Mercy Corps DRC's key programming areas include a combination of longer-term development and immediate humanitarian response programs in order to 1) improve water service delivery and ensure equitable access to Water, Sanitation and Hygiene services in urban and rural areas; 2) improve food security and nutrition and strengthen climate-resilient food systems; 3) Promote inclusive and sustainable economic opportunities to sustain and increase assets and income; 4) Support peaceful and more secure communities and build strong and inclusive institutions. Mercy Corps DRC’s humanitarian programs aim specifically to assist populations affected by the conflict and crisis in Eastern Congo. Mercy Corps DRC's portfolio is one of the largest and most complex across the agency. Mercy Corps is recognized as a leader in humanitarian and development programming in Eastern Congo, with large-scale impact in communities. We champion and lead innovative solutions in a complex operating environment and are well positioned to influence stakeholders (donors, peer organizations, private sector and government) to implement solutions that will have a lasting impact and bring about real change at the community level. Department Summary The Operations department provides key support to the entire country program in procurement, asset management, warehouse management, fleet management, logistics and ICT & sub-field offices management for successful program implementation. General Position Summary Under the direction of the Operations Director, the Country Logistis Manager plays a pivotal role in the success for the logistical successful support to the country programs. His/Her ability to effectively manage people, process, and technology is critical to achieving operational excellence. His/Her responsibility is to ensure that all assets, warehouse and fleet activities and logistics operations adhere to relevant regulations, standards, and best practice. She/he will also ensure that managerial processes, resources, and the necessary infrastructures are all in place to efficiently support the program. Strategy & Vision

• Maintain overview of the logistics needs for the country programs and develop the logistics systems accordingly.
  • Be creative in looking for efficiency of the logistics systems and processes given the various constraints and challenges related to the country context and needs logistical needs of different offices and programs.
    • Provide support, coordination, supervision, and monitoring designed to meet program objectives.
      • Ensure logistics’ reports quality and timely elaboration and submission, including warehouse, assets and fleet. Team Management & Capacity Building
        • Assist in recruitment of team members and development of the operational structure of the offices in the country; develop the capacity of new staff, deepen understanding of their roles and assist with career development.
          • Hire, orient and lead team members as necessary.
            • Promote accountability, communicate expectations, and provide constructive feedback informally and formally via regular one on one meetings.
              • Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
                • Work with all Mercy Corps staff to ensure smooth introduction and adoption of operational systems.
                  • Be responsible for full and proper implementation of Mercy Corps systems of management, compliance, and control as described in Mercy Corps field guidance manuals.
                    • Work with finance compliance to mitigate fraud, conflict of interest and legal ramifications of Mercy Corps activities. This includes working with the Mercy Corps country teams, as necessary to share tools, collaborate with staff and share information/support needs. operations management - Program Support
                      • Under the direct supervision of the Operations Director, work closely, the COPs, the DCoPs, the Program Managers, the finance and compliance team, the HR & Admin team