All NRC employees are expected to work in accordance with the organization’s core values: dedication, innovation, inclusivity and accountability. These attitudes and believes shall guide our actions and relationships. 

  1. Role and responsibilities

    The following is a brief description of the role. 

    Generic responsibilities (max 10)

    These responsibilities shall be the same for all positions with the same title. The responsibilities shall be short and essential. Details belong in the Work- and Professional Development Plan.

  2. Clean the offices, meeting rooms, washrooms/WC, kitchen and other common areas 
  3. Tidy and dust equipment and furniture in the office
  4. Ensure compliance with NRC procedures and policies
  5. Ensure that washrooms are properly stocked with wash requirements
  6. Dust and polish furniture, windows, doors and equipment
  7. Empty waste paper baskets, dustbins and shredding machines
  8. Prepare and serve tea and coffee to NRC staff and visitors
  9. Report any relevant gaps, damages and breakages to line manager
  10. Support the administration with ad hoc duties 
  11. Performs any other duty given by his/her supervisor

    Specific responsibilities 

    These responsibilities shall be adapted to the particularities of the job location and context, phase of operation, strategic focus and type of programme intervention. This section shall be revised whenever a new employee is hired or the context changes significantly. 

  12. Responsible for floor care, performing various surface tasks, including, mopping and sweeping, of all office areas.
  13. Responsible for removing trash in office areas 
  14. Responsible for cleaning and sanitizing of restrooms daily
  15. Responsible for cleaning of windows in the office 
  16. Perform dusting, disinfecting, and polishing of surfaces and furniture as needed

    Critical interfaces

    By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:

  17. Field staff
  18. Partner visitors 
  19. HR and Admin Staff
  20. Competencies 

    Competencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following two categories:

    1. Professional competencies 

    These are skills, knowledge and experience that are important for effective performance. 

    Generic professional competencies for this position: 

  21. Experience from working as a Cleaner in a humanitarian/recovery context
  22. Previous experience from working in complex and volatile contexts
  23. Documented results related to the position’s responsibilities
  24. Knowledge about own skills/profile 

    Context related skills, knowledge and experience (shall be adapted to the specific position): 

         •  Knowledge of NGO working environment

           • Knowledge about support section

    2. Behavioural competencies (max 6)

    These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioural competencies, and the following are essential for this position:

  25. Planning and delivering results
  26. Working with people 
  27. Handling insecure environments

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