Hardship LevelE (most hardship)
Family TypeNon Family with Residential LocationDanger Pay
Residential location (if applicable)
Nairobi (CO), Kenya
GradePR3
Staff Member / Affiliate TypeProfessional
ReasonFast Track > Fast Track
Remote work acceptedNo
Target Start Date2023-07-20
Job Posting End DateJuly 27, 2023
Standard Job Description
CCCM Cluster Coordination Officer
Organizational Setting and Work Relationships
In humanitarian emergencies where UNHCR is designated as the CCCM Cluster Lead Agency under the Cluster Approach, the CCCM Cluster Coordination Officer performs a dedicated coordination, strategy development and advocacy function. In smaller emergencies this function will be performed at national level, in these situations the incumbent reports directly to the UNHCR Representative who has final accountability for the performance of UNHCR as Cluster Lead Agency and the incumbent liaises with the Global SC Coordinator who has global responsibility for the performance of UNHCR as Global Cluster Lead Agency. In larger emergencies this function will be performed at sub-national level, the incumbent will report to a P4 CCCM Cluster Coordinator at national level on functional issues and to the respective Head of Office on administrative issues. In some cases of large emergencies, the incumbent may perform a function of deputy cluster coordinator at the national level in support of the P4 CCCM Cluster Coordinator reporting directly to them.
The CCCM Cluster Coordination Officer supports coordination, strategy development and advocacy functions in order to ensure UNHCR¿s role as the CCCM Cluster Lead Agency under the Cluster Approach. The incumbent provides support to the UNHCR office to be able to perform its CCCM Cluster Lead Agency functions in a manner consistent with the Inter-Agency Standing Committee (IASC) standards and guidelines governing the Cluster Approach, in particular the IASC Generic Terms of Reference for Cluster Coordinators at the country level and the IASC Reference Module for Cluster Coordination at the Country Level.
The CCCM Cluster Coordination Officer ensures appropriate cross-sectoral coordination with other related clusters such as WASH, Shelter, Protection (HLP) and others, advocates for CCCM in the humanitarian response, supports the mainstreaming of early recovery activities in the CCCM Cluster, and spearheads the integration of cross-cutting issues into the work of the CCCM Cluster.
The incumbent is normally supervised by (Senior) CCCM Cluster Coordinator or Head of the Office. S/he may supervise some support staff.
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity.
Duties
Strategic Direction and Coordination
- Ensure, for the Area of Responsibility (AoR), that UNHCR delivers on its commitments and accountability as co-lead of the Global CCCM Cluster, which in turn is able to support preparedness and provides the technical capabilities needed for timely, effective and well-coordinated interagency humanitarian response to needs of management and coordination in camp and camp-like settings.
- Reaffirm UNHCR's leadership of the Global CCCM Cluster through the provision of relevant contributions to the IASC bodies, GCCG as well as global initiatives, which include quality input from CCCM partners while also being informed and guided by operational experiences and realities.
- Provide high-quality advice for decision-making and operational responses relevant for CCCM within the AoR and throughout the life-cycle of a crisis, ensure they are tailored to the location context (such as guidelines, protection considerations).
- Contribute to the development of a National CCCM Cluster Strategy within a consultative process including CCCM partners and the local government and ensure that the CCCM response is driven by this strategy.
- Promote the integration of the CCCM Strategy into the Humanitarian Country Team¿s common humanitarian action plan.
- Contribute to the update, as appropriate, of the CCCM Strategy: ensure proper linkages with Protection, DRR, relief, recovery and development efforts. Ensure that appropriate transitional measures are in place for handing over to recovery and development actors.
- Support activities of the Global CCCM Cluster and its partners and their funding by a broad/diversified donor base.
- Ensure UNHCR leadership in IDP response capitalizes on the actively sought-after synergies between the three clusters it (co)leads.
- Represent UNHCR in inter-agency cluster processes within the AoR, establish and maintain appropriate contacts with other UN agencies, NGOs and other actors so as to foster effective mechanisms to facilitate collaboration and exchange of information on IDP situations.
- Promote the development and/or update of the contingency planning and emergency preparedness measures within the AoR.
- Advise Country Operation(s) on how to set up and mainstream CCCM processes with the country team and at the points of delivery, design and deliver relevant trainings and workshops as well as develop tools to increase knowledge and competence in camp management as well as enhance coherence and quality in the delivery of all key stakeholders in this area.
- Participate in internal and inter-agency emergency missions to reinforce and assist Field Operations in the assessment of co-ordination and management measures being put in place for effective delivery of UNHCR services or other humanitarian responses for which UNHCR is a Cluster lead.
- Partner with other humanitarian actors to plan and evaluate IDP cluster approaches to Camp Coordination and Management, ensuring that latest lessons learnt and best practices are widely disseminated for replication and where possible, are formulated into policy guidelines to further improve humanitarian response to IDP situations.
- Maintain effective collaboration and communication with partners and key stakeholders, in line with the Global CCCM Cluster strategic framework, mobilizing support and buy-in where necessary and appropriate for specific country-level interventions and regional/global initiatives and activities.
- Strive for coherence of Global CCCM Cluster¿s policies, standards, tools, guidance and approaches with UNHCR's , to ensure integration and synergy between UNHCR¿s agency role and interagency engagement in management and coordination of camps and camp-like settings through the Global CCCM cluster and where needed, initiate measures to promote complementarity and understanding.
Needs Assessment, Resources Mobilization and Allocation
- Within the AoR, lead, coordinate and conduct within the CCCM Cluster, and at Inter-Cluster level, coordinated needs assessments, including ensuring that there are comprehensive and effective assessments of needs at a site level that allow humanitarian actors to respond effectively in a prioritised manner.
- Ensure that the CCCM Cluster addresses all of the identified needs of the affected population and/or brings/identifies the appropriate service provider to do so.
- Contribute to providing transparent strategic direction to development of common funding criteria, resource mobilisation and prioritization within the CCCM Cluster for inclusion in Consolidated Appeals and pooled funds processes.
- Within the AoR establish mechanisms for accountable and transparent financial resource allocation within the cluster.
Capacity Development
- Ensure CCCM staff and partners at the local level are able to access guidance as well as the necessary tools, resources and support to recognize and respond effectively to the protection needs/risks of crisis-affected populations in the context of communal (camp and camp-like) settings throughout the cycle of a crisis.
- Coordinate the delivery of CCCM and/or CM training activities for CCCM Cluster members, other local partners, and relevant authorities.
- Coordinate initiatives to build the CCCM capacity of the national and local government, partners and civil society, including working collaboratively with government authorities and partners to ensure that there is sufficient capacity to effectively manage formal displacement sites across the country.
Standard Setting and Implementation
- Ensure that the CCCM response is informed by appropriate relevant standards, such as those in the SPHERE guidelines and the UNHCR Emergency Handbook, and by accepted good practices.
- Foster appropriate collaboration with CCCM response-related clusters of Shelter, Early Recovery, Education, Health, Logistics, Multi-Purpose Cash, Protection, WASH, the RRM mechanism, Coordination and Common Services and Emergency Livelihoods and Social Cohesion in the work of the CCCM Cluster.
- Coordinate the integration of cross-cutting issues in the work of the CCCM Cluster, including age, gender, environment and diversity, community-based approach and the participatory involvement of the beneficiaries.
- Promote the use of the Guidelines on Age, Gender and Diversity Mainstreaming.
- Through Cluster-wide consultative processes, provide input into the development of global CCCM policy and standards led by the Global CCCM Cluster.
Information Management, Monitoring, Evaluation and Reporting
- Work on the development of a functional information management strategy and reporting/information sharing mechanisms within the CCCM Cluster; with the other IASC clusters; the government; the larger humanitarian community, including donors; UNHCR internal mechanisms; and with the Global CCCM Cluster co-lead agencies and partners.
- Oversee the production of CCCM Cluster analytical reports, including with regard to the trends and patterns of protection risks, and population movements, and promote that the information on affected population is disaggregated by sex and age.
- Ensure that the CCCM Cluster produces regular updates on the concerns of the affected population, the response by CCCM actors, the gaps, challenges and recommendations.
- Promote and ensure monitoring and evaluation of the impact of operations carried out by cluster members and the performance of the coordination team.
Advocacy and Promotion
- Identify core advocacy concerns for the CCCM Cluster through a consultative process: develop joint cluster/ inter-cluster initiatives to ensure regular and consistent advocacy.
- Ensure a consistent interpretation and application of international law and related UNHCR and IASC legal standards and policies for the adequate provision of shelter.
- Ensure the CCCM Cluster's adherence to international human rights instruments, the Guiding Principles on Internal Displacement as well as other relevant international and regional instruments; in cooperation with the Humanitarian Country Team.
Minimum Qualifications
Years of Experience / Degree Level
For P3/NOC - 6 years relevant experience with Undergraduate degree; or 5 years relevant experience with Graduate degree; or 4 years relevant experience with Doctorate degree
Field(s) of Education
Law, Political Science, Economics, International Relations,
Business Administration, Social Science or other relevant field.
(Field(s) of Education marked with an asterisk* are essential)
Certificates and/or Licenses
CCCM Cluster Coordination Training
Camp Management Training
UNHCR Coordination Learning Programme
CO-LEAD Programme
UNHCR Tri-Cluster Knowledge and Coordination Skills Training
(Certificates and Licenses marked with an asterisk* are essential)
Relevant Job Experience
Essential
Relevant experience in different international organizations (e.g. UN agencies, INGOs, IOs, Donors, Red Cross Red Crescent). Knowledge of CCCM and protection technical guidelines and standards.
Desirable
Demonstrated experience in cluster coordination, IASC guidelines and protection principles. Applied knowledge in UNHCR mandate, its policies and priorities in relation to IDPs and CCCM. Demonstrated expertise in program management and reporting requirements.
Functional Skills
MG-Coordination
CL-Camp Coordination and Camp Management
CL-Cluster Information Management Tools, Resources and Approaches
PR-Country Operations applying the Cluster Approach
CO-Drafting and Documentation
PR-CCCM Technical Guidelines and Standards
(Functional Skills marked with an asterisk* are essential)
Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.
All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.
As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.
This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.
Desired Candidate Profile The incumbent is expected to have a pro-active mature attitude and be able to perform well under stress, albeit in less-than-ideal living and working conditions. Flexibility and the ability to live and operate in hardship conditions are essential. S/he should be prepared to undertake frequent field missions to support both CCCM and UNHCR IDP response.
Required languages (expected Overall ability is at least B2 level):
,
,
Desired languages
,
,
Operational context
The security situation in South Sudan though generally stable, remains fragile and fluid in complex and unpredictable environment and is characterized by low intensity and localized armed conflict in some areas, high levels of crime across the country, inter/intra communal conflict over a diverse range of issues including cattle raids, competition for resources and revenge attacks and regular civil unrest in refugee and IDP operations and host community. These challenges continue directly and indirectly impact on UNHCR operations. The signing of the Revitalized Agreement of the Resolution of Conflict in South Sudan in September 2018 represented an important milestone for the country. The ceasefire is holding in many areas of the country except in some few locations where localized and low intensity armed conflict continues to impact on security situation. Many areas in the country are also affected by season flooding which has also displaced significant number of people.
The security level in South Sudan is assessed as substantial (security level 4) in all areas.
SRM measures in place:
UN curfew is in force across the country, timing differs from one SRM Area to another. UN curfew is from 19:00 to 05:00 in Juba.
International personnel must request and receive security clearance for official and non-official travel.
International personnel on mission must stay in either a UN facility or UN approved commercial lodging for staff members.
Safe and Secure Approaches in Field Environment (SSAFE) to be conducted in areas with HIGH Risk level and above.
All international and national personnel must be issued with Personal Protective Equipment (PPE) and VHF radios.
South Sudan remains a complex context, where emergencies causing new returnees, refugees from Sudan and internal displacement due internal conflict and natural disasters. Further to the escalation of the fighting in Sudan, UNHCR declared a level 2 emergency in South Sudan. The response to the growing needs of South Sudanese returnees, Sudan refugees and internal displacement due to this emergency and the wider displacement situation, is complex and fraught by an ever-changing context and humanitarian access challenges. Furthermore, the country operation is during strategic repositioning its IDP, refugee and returnee response in a fast-paced operating context and competitive environment.
The incumbent reports to the Representative. The CCCM Cluster Coordination Officer performs a dedicated coordination, strategy development and advocacy function. The CCCM Cluster Coordination Officer is expected to discharge UNHCR's lead role in the CCCM Cluster and to impartially represent the interests of the members of the CCCM Cluster, including the provision of active support, as applicable, to sub-clusters or working groups of the Cluster which may be coordinated by other Agencies such as Protection.
The incumbent is expected also to support the other Sub and Field Offices with guidance to strengthen CCCM cluster activities in their areas and to coordinate with Bureau to ensure information flow on CCCM issues and needs are communicated and address. He/She would also be required to contribute to regular reports as required to the management and contribute to reports to the cluster coordination in Bureau.
In addition, the incumbent will lead the UNHCR IDP field team and coordinate the response with other units and the Protection Cluster. In this function, s/he will be expected to lead the UNHCR response and overall IDP engagement, in particular in the emergency phase of the response, requiring regular interactions with field offices and travels to the field.
Living and Working Conditions:
South Sudan is classified as an E non-family High Risk duty station with a 6-week R&R cycle and is prone to malaria. Movement to and from locations require official vehicle transport; use of taxi is not allowed. There are very limited medical facilities in South Sudan, with facilities concentrated in Juba.
All international personnel reside in UNHCR provided accommodation equipped with furniture, cafeteria, housekeeping services and a gym or some sports equipment. In Juba, all basic foods are available in the market ranging from meat, dairy, fruit and vegetables. There are a few hotels with pools and restaurants where staff can visit. While in the field, food supply varies depending on the season. Taking photos is strongly discouraged in all locations, as may result in arrest by local security forces. Extreme caution is required while driving a UN vehicle due to bad local driving culture, lots of motorbikes and three-wheelers (boda-boda) and periodic attempts by local police to extort money from the driver for whatever violation claimed.
There are several airlines flying from most destinations to Juba via Dubai, Nairobi, Addis Ababa, Istanbul, Khartoum, Cairo or Entebbe. Travel to field offices in South Sudan are handled by UN humanitarian flights.
Staff can open USD bank accounts in South Sudan and only high US Dollar bills i.e. US$50 and US$100 are accepted for foreign currency exchange transactions. South Sudan bank notes exist in denominations of 1, 5, 10, 20, 25, 50, 100, 500 and 1000 South Sudanese Pounds. Foreign exchange transactions can be done at any commercial bank in a safe and secure location. There are very few ATMs and credit card facilities in South Sudan to draw USD (max $500 per 24hours).
Additional Qualifications
SkillsCL-Camp Coordination and Camp Management, CL-Cluster Information Management Tools, Resources and Approaches, CO-Drafting and Documentation, MG-Coordination, PR-CCCM Technical Guidelines and Standards, PR-Country Operations applying the Cluster Approach
EducationBachelor of Arts (BA): Business Administration (Required), Bachelor of Arts (BA): Economics (Required), Bachelor of Arts (BA): International Relations (Required), Bachelor of Arts (BA): Law (Required), Bachelor of Arts (BA): Political Science (Required), Bachelor of Arts (BA): Social Science (Required)
CertificationsCamp Coordination and Camp Management - UNHCR, CCCM Cluster Coordination - UNHCR, CO_LEAD Programme - Other, HCR Coordination Learning Program - UNHCR, Tri_Cluster Knowledge/Coord Skills - Other
Work Experience
CompetenciesAccountability, Change capability & adaptability, Client & results orientation, Commitment to continuous learning, Communication, Managing performance, Negotiation & conflict resolution, Organizational awareness, Stakeholder management, Teamwork & collaboration
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Additional Information
Functional clearanceThis position requires Functional Clearance