Hardship LevelB
Family TypeFamily
Family TypeFamily
Residential location (if applicable)
GradeNOA
Staff Member / Affiliate TypeNational Professional Officer
ReasonRegular > Regular Assignment
Target Start Date2024-04-01
Job Posting End DateDecember 10, 2023
Standard Job Description
Assistant Operations Data Management Officer
Organizational Setting and Work Relationships
The Assistant Operations Data Management Officer contributes to the management of data collection and reporting activities in field operations. The incumbent liaises with relevant Officers in the regional hubs or sections in headquarters, as applicable, for technical guidance on data management. S/he may supervise some support staff.
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity.
Duties
- Manage the use, maintenance and technical support to ProGres (registration database) including planning and oversight of data collection, input and verification; produce standard and ad hoc reports, and ensure ProGres-related data entry activities are reflected in SOPs for registration, resettlement, repatriation, protection, community services, and programme activities.
- Respond to report requests from UNHCR staff, local governments, partners, donors and Headquarters.
- Keep data up-to-date, secure and accurate.
- Facilitate and /or undertake additional data collection activities including planning and coordinating data collection methodologies and analyses with relevant staff.
- Serve as the focal point for compiling and calculating statistics for resettlement, population figures, and standards and indicators, as well as for annual, periodic and requested statistical reports.
- May be required to assist in training of staff as well as staff members of implementing partners in relevant aspects of data management and provide other support to end-users of database systems.
- Liaise with relevant staff on new reporting requirements and procedures as needed; conduct data collection audits in order to ensure that no unnecessary data collection occurs and to ensure that all necessary data is being captured; create and maintain databases and spreadsheets that meet operational requirements.
- May be required to coordinate with GIS colleagues to ensure that data collection is compatible with GIS as necessary and assist with GIS and mapping tasks as required.
- Archive and backup database systems; ensure security of databases; perform database administrator functions.
- Authorize updates and amendments of ProGres data and the ProGres SOP.
- Design operational reports, statistics, and other relevant data collection forms.
- Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
- Perform other related duties as required.
Minimum Qualifications
Education & Professional Work Experience
Years of Experience / Degree Level
For P1/NOA - 1 year relevant experience with Undergraduate degree; or no experience with Graduate degree; or no experience with Doctorate degree
Field(s) of Education
IT, Computer Science,
or other relevant field.
Certificates and/or Licenses
Operational Data Management Learning Programme
Operations Management Learning Programme
Protection Learning Programme
(Certificates and Licenses marked with an asterisk* are essential)
Relevant Job Experience
Essential
Previous job experience relevant to the function or in data management, statistics, analysis and information technology.
Desirable
Familiarity with ProGress and registration system.
Technical GIS knowledge.
Functional Skills
IT-IT Refugee Systems & Applications
IT-Computer Literacy
DM-Data Management
RG-Civil Registry Systems Analysis
IT-Geographic Information Systems (GIS)
IM-Statistics Analysis
(Functional Skills marked with an asterisk* are essential)
Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.
All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.
As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.
This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.
Desired Candidate Profile The Assistant Operational Data Management Officer is expected to possess excellent knowledge of UNHCR Registration and Identity Management Guidance and Procedures as well as International Protection Principles. The incumbent is required to have experience in UNHCR's registration, documentation and data management systems for asylum-seekers and refugees including PRIMES applications (RApp, BIMS, proGres). The Assistant Operational Data Management Officer is also expected to demonstrate solid understanding of civil / vital events registration standards, Digital ID initiatives and population registry systems. The incumbent must possess excellent written and oral communication skills. Strong team building, managerial, planning, coordination and representation skills are also required. Prior experience in working with government and humanitarian partners is essential for the nature of the position and the operational context; the ability to handle multiple competing priorities and time management skills are equally indispensable for the position.
Requirements:
- Proficient computer skills, with a focus on operational data management.
- Technical expertise in data collection and analysis, operational data management, and individual case management, including familiarity with UNHCR data standards and procedures.
- Knowledge of SQL, data manipulation using Microsoft Dynamics CRM, and data transformation (ETL).
- Experience in designing and building user friendly report templates.
Advantages:
- Previous technical experience in data management using the PRIMES suite of tools from UNHCR, including proGres and BIMS software.
- Experience in registration, identity management, and individual case management.
- Demonstrated ability to collaborate with diverse partners, including host governments, humanitarian organizations, and development partners.
- Strong knowledge of the policies, standards, programs, and operations of both UNHCR and the interagency.
- Familiarity with UNHCR's data management policies, procedures, and guidelines, as well as the organization's overall strategy and goals.
- Completion of relevant UNHCR learning programs or training for the position.
Required languages (expected Overall ability is at least B2 level):
,
,
Desired languagesEnglish
,Amharic
,
Operational context
To view occupational safety and health considerations for this duty station, please visit this link:
https://wwwnc.cdc.gov/travel
The Assistant Operational Data Management Officer will be based at the Country Office in Addis Ababa and will report to the Senior Registration and Identity Management Officer.
Following the signing of joint registration strategy 2023-2026, the Ethiopia Operation is in the process of a phased resumption of all registration and identity management (IDM) activities, jointly with the government counterpart the Refugees and Returnees Service (RRS), utilizing proGres v4, RApp and UNHCR's Biometric Identity Management System (BIMS).
The incumbent will assist in the management and oversight of UNHCR's data management procedures as well as related identity management activities across the operation. The Assistant Operational Data Management Officer will also assist with the implementation of the Registration Multiyear Strategic Plan of Action 2023-2026, to address the registration and documentation backlog in the country and to ensure that registration is effectively used for the identification of specific protection needs and for the achievement of durable solutions.
The incumbent will provide support to UNHCR and RRS staff engaged in data management related activities and will monitor the efficiency and quality of registration processes, identity and entitlement documentation activities along with population data management. The Assistant Operational Data Management Officer collaborates closely with Protection, Programme, registration and Information Management colleagues as well as with Government authorities, namely RRS, and partners on the provision of quality population data for the delivery of targeted protection or assistance interventions for effective programming and planning. The incumbent will support in strengthening the capacity of the government counterpart RRS in the areas of data management, registration, documentation, and digital initiatives during the joint registration implementation period of 2023-2026, in order to gradually hand over the registration and IDM activities.
The candidate will be undertaking a countrywide strategic data management planning and should have prior experience in handling and managing digital initiatives in Ethiopia namely the following: Digital Request and Complaint System (DRCS), Digital Partner Statistical Tool (DPST), Digital Filing System (DFS), Digitization of Government Documentation (DGD), Digital Assistance Distribution System (DADS) using GDT, Digital Identity (DI) inclusion with National ID Program, Internet Project in the Camp (IPC), Digital Education Platform (DEP) and One-Stop-Shop (OSS).
Addis, the thriving capital of Ethiopia, boasts an estimated population of 3 million residents and serves as the headquarters for the African Union. Additionally, it is home to prominent international organizations, including the United Nations Economic Commission for Africa (ECA). Those visiting will find accommodation options in the city, with a list of UN-recommended hotels available on the UNDSS TRIP WEBSITE.
Medical facilities in Addis are somewhat limited, particularly for moderate medical cases. Evacuation options are constrained, although air ambulance services can be arranged for life-threatening emergencies during daylight hours. Individuals requiring regular medical treatment or supervision should receive appropriate guidance.
The climate across Ethiopia varies widely, with a temperate plateau and hot lowlands. Addis Ababa, situated at elevations ranging from 2,200 to 2,600 meters (7,218 to 8,530 feet), experiences a maximum temperature of 26 °C (78.8 °F) and a minimum of 4 °C (39.2 °F). The weather is generally sunny and dry, with short (belg) rains from February to April and large (meher) rains from mid-June to mid-September.
Ethiopia's economy is in transition, featuring a sizable public sector undergoing privatization. While the government is divesting state-owned businesses to embrace a market economy, key sectors such as banking, telecommunications, and transportation remain predominantly government-owned.
The local currency is the Ethiopian Birr, and authorized banks and hotels are the only places for foreign currency exchange. Engaging in currency exchange outside regulated channels (Black Market) is considered a criminal offense. Individuals, including international UN personnel, caught in police sting operations have faced arrest and detention. Declarations are required for cash entries or exits exceeding US$3,000 or the equivalent in other foreign currencies.
ATM services are widely available in Addis, although American Express (AMEX) is generally not accepted. Credit card payments are possible in selected shops and tourism areas, with the acceptance of this form of payment gradually expanding. Adequate communication means, such as internet and telephone sim cards, are accessible, and the availability of PAMA (Prescribed Active Movement Area) is confirmed at the offices.
Additional Qualifications
SkillsDM-Data analysis, DM-Database Management, DM-Data Collection and Analysis, DM-Data Frameworks, DM-Data governance, quality assurance and preservation, DM-Data Integrity, DM-Data Interoperability, DM-Protection Data Management Systems, DM-Quantitative data analysis, RG-Digital Identity Management
EducationBachelor of Arts (BA): Computer Science, Bachelor of Arts (BA): Information Technology
CertificationsHCR Learning Program - UNHCR, HCR Operational Data Management Learning Program - UNHCR, HCR Protection Learning Program - UNHCR, Programme Management (PM) 1 - UNHCR
Work ExperienceData Management
CompetenciesAccountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Judgement & decision making, Organizational awareness, Planning & organizing, Teamwork & collaboration, Technological awareness
UNHCR Salary Calculator
https://icsc.un.org/Home/SalaryScales
Additional InformationAn elementary or complementary written test may be conducted which will be followed by a CBI oral interview.
Female candidates are encouraged to apply. Only shortlisted candidates will be contacted.
Functional clearanceThis position requires Functional Clearance