The Executive Director's division (EDD) provides visionary leadership and, together with the Business Operations Division (BOS), supports country offices and all other divisions in the efficient delivery of the General and European Programme of Work (GPW/EPW) and the WHO Programme Budget. EDD has overall responsibility for the planning, execution, and evaluation of WHO programmes at the regional and country levels and in strengthening the alignment and joint work across the three levels of the Organization. It is also responsible for the management of the corporate resources and the effective and efficient allocation of such resources to achieve the results laid out in the GPW/EPW. The Communications, Identity and Publications (COM) unit supports the Regional Director and the work of the Regional Office by strategically leading, coordinating and overseeing the communications activities within the Regional Office and by generating visibility for RD's public interventions. It will be responsible for the planning and coordination of all communications, media relations and publications, for capacity building in communications across the office, for guiding and coordinating the divisional and Country Office communications work, for internal communications (in collaboration with RDO organization development), EPW branding and identity, for liaising and contributing to risk communications, and for providing strategic communications advice to senior management, EURO Divisions, Country Offices, Geographically Dispersed Offices (GDOs) and other outposted offices, networks and partners on communication issues. The Unit also ensures the implementation of the communication strategy and its implementation and monitoring. As part of providing and maintaining the various communications platforms, it will be responsible for the development, functioning and sustainability of the EURO website, the 53country websites, the EURO intranet, and various social media channels.
As part of a Web Service Desk, to provide first level specialist support and guidance on all aspects of content production for the web and other digital platforms to a wide range of clients in WHO/EURO Country Offices, other outposted offices and technical divisions. To respond to queries, resolve incidents and problems and deliver service in line with business needs, WHO corporate web guidelines an devolving industry practices in web production. To participate in the quality control and development of WHO/EURO websites.
Key duties:
Web Service Desk support:
Direct client support:
Input to development of new functionality and applications:
Essential: Secondary education or equivalent. Technical or commercial school.
Desirable: University Degree or equivalent.
Essential: At least eight years of experience in web publishing (i.e., preparing, reviewing and/or posting content for websites). Out of these, several years of experience in using web content management systems (CMS). Considerable experience in information architecture, web user experience, digital storytelling, and accessibility. Documented Experience in customer service role.
Desirable: Relevant experience in WHO or other UN agency
Essential: Expert knowledge of English.
Desirable: Intermediate knowledge of French,Russian,Germa.
WHO offers staff in the General Services category an attractive remuneration package, which for the above position includes an annual net base salary starting at USD 20,456 (subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.
https://www.who.int/careers/diversity-equity-and-inclusion
) are strongly encouraged to apply. Persons with disabilities can request reasonable accommodations to enable participation in the recruitment process. Requests for reasonable accommodation should be sent through an email toreasonableaccommodation@who.int
An impeccable record for integrity and professional ethical standards is essential. WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice. WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates. WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco. For information on WHO's operations please visit: http://www.who.int. WHO also offers wide range of benefits to staff, including parental leave and attractive flexible work arrangements to help promote a healthy work-life balance and to allow all staff members to express and develop their talents fully. The statutory retirement age for staff appointments is 65 years. For external applicants, only those who are expected to complete the term of appointment will normally be considered. Please note that WHO's contracts are conditional on members of the workforce confirming that they are vaccinated as required by WHO before undertaking a WHO assignment, except where a medical condition does not allow such vaccination, as certified by the WHO Staff Health and Wellbeing Services (SHW). The successful candidate will be asked to provide relevant evidence related to this condition. A copy of the updated vaccination card must be shared with WHO medical service in the medical clearance process. Please note that certain countries require proof of specific vaccinations for entry or exit. For example, official proof /certification of yellow fever vaccination is required to enter many countries. Country-specific vaccine recommendations can be found on the WHO international travel and Staff Health and Wellbeing website. For vaccination-related queries please directly contact SHW directly at shws@who.int. This post is subject to local recruitment and will be filled by persons recruited in the local commuting area of the duty station. In case the website does not display properly, please retry by: (i) checking that you have the latest version of the browser installed (Chrome, Edge or Firefox); (ii) clearing your browser history and opening the site in a new browser (not a new tab within the same browser); or (iii) retry accessing the website using Mozilla Firefox browser or using another device. Click this link for detailed guidance on completing job applications: Instructions for candidatesThis vacancy is archived.