Back Senior SOC Operator

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Added Date: Tuesday, 12 October 2021
Deadline Date: Monday, 18 October 2021

Organization: UNDP - United Nations Development Programme
Country: Tajikistan
Tajikistan Safety Rating
City: Dushanbe
Contract Type: Service Contract (SC)
Post Level: SB2
UN Recruitement

The duty Senior SOC Operator is the primary point of contact for emergencies for UN staff during his/her shift, support UNDSS managers and perform duties of administrator and quality controller of SOC outputs.

Under the overall guidance of the UNDSS Security Advisor and the direct supervision of the UNDSS Deputy Security Adviser, the Senior Security Operation Center Operator will manage and operate the SOC on 8 hrs daytime shifts.

The Senior SOC Operator must be familiar with the UN Security SOPs, directives, communication procedures and ensure that the Radio Room section of SOC is fully functional. SOC Operator is to maintain up to date database of agencies staff Warden lists, national LEA’s and emergency responses services, international organizations and diplomatic community.

The Senior SOC Operator must demonstrate high level of verbal communication skills, in-depth knowledge of modern communication and IT technologies like: mobile smart 4G telephony, satellite telephony, GPS technology, HF and VHF radio communication, internet, social media and digital maps. She/he is to display basic knowledge of topography and map reading. The SOC Operator is be client-oriented personality displaying high sense of responsibility, courtesy, allegiance to UN core values and the ability to work in the international Multilanguage environment.

Apart of performing as regular SOC Operator on 8-hour daily shifts, the Senior SOC operator will discharge her/his functions in the field of supervising SOC staff in administration and technical supervision

Under the guidance and direct supervision of the UNDSS Deputy Security Adviser, the SOC Radio Operator will carry out the following duties:

Receive telephone calls and reply personally to queries of the staff when possible;
Maintain an up to date database with agencies staff and Warden lists, LEA’s, emergency responses services, international organizations and diplomatic community as well SOC ‘s in neighboring countries.
Maintain chronological files and folders for all incoming e-mails and radio messages,
Actively monitor open media sources, mass media articles, online news, related to important political events, relevant safety security environment.
Compile daily comprehensive opens source media review and ensure timely delivery of the content/information to appropriate parties like UNDSS Managers, ASFP and SMT
Transmit, receive, record and deliver messages by HF, VHF radios, telephone, e-mail, web/mobile, SMS application and satellite phone.
Select the most efficient and cost-saving means for transmission of messages, taking into consideration nature and priority of the information to be transmitted;
Maintain electronic log where all occurrences related to the operation of the SOC are entered;
Maintain confidentiality of all information and files gathered in SOC.
Protect integrity of data base, occurrence logs, staff lists etc.
Maintain radio discipline in HF and VHF networks. Ensure unauthorized communications are not exchanged on the network;
Ensure all equipment under his/her responsibility are in good working condition, submitting requests on prompt repairs/replacement when required and keep recording of the requests/receipts;
Conduct regular VHF radio checks with UN staff in Dushanbe and update/submit result reports;
Conduct regular HF radio checks with SOC’s neighboring countries. Use satellite phones as alternative means.
Conduct staff head counts using e-TA application
Coordination of deployment of ERT (Emergency Response Team) as SMT decision 11 April 2020
Coordination of case of MEDEVAC / CASAVAC from the region and response for medical emergencies within Dushanbe
Keep track of field / road missions outside duty stations and maintain the Movement Control Electronic Log;
Keep SOC Room neat with handover updates ready for the next shift;
Assist in preparation of UN Tajikistan Identification Cards;
Quality controller of SOC out proof reading of periodical (weekly, monthly) Sitreps and statistics.
Perform administrative duties of SOC.
Preparing duty rosters, leave plans, leave monitoring of SOC personnel
Planning and requesting maintenance, repair works of comms, IT and office equipment

Core

Innovation

Ability to make new and useful ideas work

Level 2: Execute & Learn (Perform defined tasks)

Leadership

Ability to persuade others to follow

Set example for subordinated SOC Operators by personal performance and conduct.

People Management

Ability to improve performance and satisfaction

Empower subordinated SOC Operators in every aspect of work of SOC.

Communication

Ability to listen, adapt, persuade and transform

Level 2: Execute & Learn (Perform defined tasks)

Delivery

Ability to get things done

Level 3: Apply & Adapt (Recognized contributor with demonstrated ability)

Corporate Competencies

Demonstrates integrity by modeling the UN's core values and ethical standards.
Displays cultural, gender, religion, race, nationality and age sensitivity.
Treats all people fairly without favoritism.
Fulfills all obligations to gender sensitivity and zero tolerance for sexual harassment.