Hardship LevelA (least hardship)
Family TypeFamily
Family TypeFamily
Residential location (if applicable)
GradeGS5
Staff Member / Affiliate TypeGeneral Service
ReasonRegular > Regular Assignment
Target Start Date2023-09-25
Job Posting End DateSeptember 8, 2023
Standard Job DescriptionSenior IT Assistant Organizational Setting and Work Relationships The Senior IT Assistant will work under the direct supervision of a Senior Officer and the technical supervision of an IT Officer at Sub/Branch/Multi-Country office level. The incumbent may play a supervisory role in overlooking the day-to-day activities of the Telecom Operators in the offices in the area of coverage. S/he has working relationships with UNHCR staff members in the office and other offices within the country of assignment as well as with staff of UN agencies and other UNHCR partners within the area of responsibility (AOR) to exchange information and to provide assistance. All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity. Duties - Assist the office in implementing set standards for applications that meets the needs of the users and supports the overall Information and Communication Technology. - Monitor and maintain the LAN, Network Servers, Routers, Printers, LAN Points, Switches, Patch panels, Access points, HF and VHF bases, HF and VHF relay stations, Satellite Modem¿to prevent faults occurring. - Carry out missions for new installations and routine maintenance tours of ICT equipment. - Ensure that ICT problem recovery is done as quickly as possible and make regular system back-ups. - Assist with the installation of the software packages, basic repair/maintenance of computer hardware, HF and VHF equipment. - Train UNHCR staff on email system, utilization of VHF handhelds, telephone system. - Add and remove users from the Networks. - Maintain the inventory of ICT equipment and keep track of movements of ICT equipment. - Draft mails and memoranda on ICT matters. - Assist in the drafting of technical documentation on radio equipment operating procedures - Certify invoices and delivery notes and pass for payment. - Evaluate needs for upgrading and eventually replacing ICT equipment in the field, to meet with UNHCR standards. - Select the most efficient and economic means for the transmission of messages, taking into consideration the nature and priority of communications to be transmitted. - Carry out administrative duties, within the area of competence as assigned. - To decide on appropriate resolution to incidents. - Escalating incidents where they cannot be resolved at the office level - Perform other related duties as required. Minimum Qualifications Education & Professional Work Experience Years of Experience / Degree Level For G5- 2 years relevant experience with High School Diploma; or 1 year relevant work experience with Bachelor or equivalent or higher Field(s) of Education Not applicable Certificates and/or Licenses Telecommunication Information Technology. (Certificates and Licenses marked with an asterisk* are essential) Relevant Job Experience Essential Relevant experience in the ICT field. Desirable Hands-on experience with wireless and VoIP systems, electricity, generators, lightning protection an asset. Functional Skills IT-Computer Literacy (Functional Skills marked with an asterisk* are essential) Language Requirements For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English. For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language. For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English. All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power. As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise. This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.
Desired Candidate Profile Las personas interesadas en postularse a esta vacante deben ser nacionales de El Salvador o deben tener un permiso de trabajo válido en El Salvador al momento de la aplicación, reclutamiento y contratación. Los ciudadanos no salvadoreños deben adjuntar un permiso de trabajo válido para ser considerados a esta vacante.
Las y los candidatos/as preseleccionados deberán presentarse a una entrevista; también se puede administrar una prueba técnica y práctica. Solo se contactarán a las y los candidatos preseleccionados y No se aceptarán aplicaciones fuera de la fecha de cierre.
El ACNUR está comprometido con la diversidad y la inclusión laboral, por lo que se anima a todas las personas a aplicar a esta vacante independientemente de su religión, edad, sexo, etnia, discapacidad, identidad o expresión de género, orientación sexual.
El ACNUR no cobra ninguna tarifa en las etapas del proceso de contratación (solicitud, convocatoria para entrevista, procesamiento, capacitación o cualquier otra etapa).
Esta vacante está sujeta a prueba de vacunación contra Covid-19 con vacuna aprobada por la OMS, autorización médica y controles de referencia satisfactorios.
Se ofrece un paquete competitivo de remuneración y beneficios. Para obtener información sobre los sueldos, asignaciones y beneficios de Naciones Unidas, visite el portal web de la Comisión de Administración Pública Internacional en: http://icsc.un.org
Si usted es una persona con discapacidad y necesita ayuda adicional durante el proceso de solicitud y/o reclutamiento, por favor contáctenos por correo electrónico: salsahr@unhcr.org
Required languages (expected Overall ability is at least B2 level): English
,Spanish
,
Desired languages
,
,
Operational context
To view occupational safety and health considerations for this duty station, please visit this link:
https://wwwnc.cdc.gov/travel
El Salvador has a population of 6.7 million people, with at least 20% of El Salvador's population living abroad. It has a small, dollarized economy closely linked to the United States, from which it receives remittances that constitute around 20% of its GDP. 22.8% of its population lives below the poverty line, out of which 4.5% are extremely poor. In 2018, the Government acknowledged the phenomenon of internal forced displacement and published a Profiling Study on Internal Mobility due to violence in El Salvador, which estimated that approximately 1.1% of the population were forced to move internally due to violence. In July 2018, as a result of a constitutional ruling of the Supreme Court, public institutions were ordered to recognize the existence of internal displacement nationwide, and to take appropriate measures to prevent and mitigate its impact at national and local levels. In 2020, the Government signed an IDP law, which UNHCR supported in congress. There is now the need to design specific policies, further develop the legal framework and to support the Government in implementing them throughout the territory. UNHCR is working closely with the Government on the introduction of legal and policy frameworks to implement the provisions of the 2020 IDP law. UNHCR is also supporting the strengthening of national mechanisms for the protection of forcibly displaced persons with shelter, livelihoods, education, psycho-social support, legal counseling, land and property protection, among others. UNHCR has been working in high risk communities to bring such protection services, as well as supporting with solutions. Since July 2019, El Salvador is part of the Comprehensive Regional Framework for Protection and Solutions (MIRPS) and has committed to take concrete steps to assist, protect and find suitable solutions for forcibly displaced people. UNHCR is currently present in 40 communities and 17 Municipalities nationwide. The incumbent will be part of the Administrative Unit and s/he will be direct supervised by the Admin Officer. The incumbent will overlook the day to day activities related to ICT in the country office and will provide technical assistant. Core competencies: Accountability; Communication; Organizational Awareness; Teamwork & Collaboration; Commitment to Continuous Learning; Client & Result Orientation. Cross-Functional Competencies desirable: Technological Awareness; Planning and Organizing.
Additional Qualifications
SkillsIT-Computer Literacy, IT-IT Asset Lifecycle Management, IT-IT Printer/ Multi-function Device Management, IT-IT Wireless Communications Technology, IT-Local Area Networks (LAN), IT-Management of external service providers for IT infrastructure maintenance and support
Education
CertificationsInformation Technology - Other, Telecommunications - Other
Work ExperienceAnnual Budget OL in Operation/Office, Number of Persons of Concern Served, Number of Workforce in Operation/Work Setting, Workforce to Supervise, Working with Persons of Concern: Asylum Seekers, Working with Persons of Concern: Internally Displaced Persons, Working with Persons of Concern: Others of Concern, Working with Persons of Concern: Refugees, Working with Persons of Concern: Returned Refugees
CompetenciesAccountability, Client & results orientation, Commitment to continuous learning, Communication, Organizational awareness, Planning & organizing, Teamwork & collaboration
UNHCR Salary Calculator
https://icsc.un.org/Home/SalaryScales
Additional Information
Functional clearanceThis position doesn't require a functional clearance