About MSF-USA | Doctors Without Borders
Doctors Without Borders/Médecins Sans Frontières (MSF) is an international humanitarian organization providing medical care to people affected by conflict, epidemics, disasters, or exclusion from health care in over 70 countries. We were formed in France in 1971 as an association by a group of doctors and journalists to go to emergency situations and to treat patients with dignity while bearing witness independently of geopolitical boundaries. MSF is now a global movement of more than 25 MSF organizations, working in over 70 countries. We cooperate as an international, independent, medical humanitarian association that offers medical assistance to populations in distress, victims of natural or manmade disasters, and civilian victims of armed conflict, without discrimination and irrespective of race, religion, age, gender/sex, national or ethnic origin, color, disability, sexual orientation, genetic information, or political affiliation and provides assistance to the population in distress and intervenes worldwide. MSF staff also “bear witness” by speaking out about our work and what is experienced on the ground, not only to draw the world’s attention to crises, but to stand in solidarity with our patients and colleagues who are experiencing these emergencies firsthand.
We welcome candidates who bring a wide variety of backgrounds and experiences to join us in working toward MSF’s social mission.
Role Overview
The Senior Director provides the vision, strategic leadership and day-to-day management of the principal and major gift sub-department. The sub-department raises revenue from individuals and families by building and deepening relationships through 1:some and 1:1 engagement to yield six, seven and eight figure gifts. The program currently raises $140M in revenue and is expected to grow consequentially in the coming years. The Senior Director is charged with scaling the principal and major gift program, maturing the infrastructure to support high touch donor engagement, establishing a leadership engagement and Board of Advisor strategy, and owning a portfolio of principal donors. The Senior Director of Development reports to the Chief Development Officer and works closely with the management team and Board of Advisors on donor engagement. The Senior Director of Principal and Major Gifts is a member of the Development Management Team and ensures strategic alignment on donor engagement and leadership across the entire Department driven by data centric decision making.
Department Accountabilities
Prospecting
Pursue strategic opportunities in coherence with MSF-USA´s strategy, that create long-term value for the movement by identifying and developing new audience segments or donors for its mission.
Donor Cultivation, Engagement and Management
Build trust and loyalty with potential and existing donors. At the simplest level, update donors on activities. At a more complex level, build long-term relationships with key donors and key donor segments. Take overall responsibility for designing, developing, and delivering the donor engagement strategy. May be through channels or through personal relationships.
Fundraising
Secure reliable, sustainable and efficient resources in alignment with MSF-US commitments.
Brand Positioning
Drive awareness and consideration through brand positioning based on the brand strategy and implement brand plans.
Best-in-Class Fundraising Systems and Capabilities
Deploy and champion the latest technological systems and capabilities that push the boundaries of what Development can produce for its donors.
Roles Specific Outcomes
Leadership and Direction
Set and communicate the strategy for achieving the organization's mission, vision and values within a function, together with the broad actions needed to implement it; inspire a large or diverse workforce to commit to these and to doing extraordinary things to achieve the organization's business goals.
Donor Experience Mapping
Provide strategic leadership in integrating donor perspective and navigation across lines of the organization or organizational functions through touchpoints throughout the donor journey.
Donor Relationship Development
Develop and implement a relationship management plan for strategic, complex global potential accounts to build key relationships at local, national, and corporate levels. Coordinate the engagement of own organization with the donor organization to ensure effective two-way flow of information and resolution of issues.
Donor Relationship Management
Develop and implement a relationship management plan for strategic, complex global existing accounts to build key relationships at local, national, and corporate levels. Coordinate the engagement of own organization with the donor organization to ensure effective two-way flow of information and resolution of issues. Manage strategic client and donor relationships, typically by deploying large account teams to ensure ongoing donor intimacy and loyalty toward the organization.
Donor Experience Strategy
Apply strategic insight on industry and donor trends, working with the marketing function to integrate those insights into the development of the CX strategy, then translating this strategy into a organizational plan and annual targets.
Key Account Management
Manage a portfolio of key and strategic donor relationships either personally or through a medium to large team of account managers. Develop and execute tailored solutions and strategies for donors that ensure their ongoing satisfaction and loyalty while also enhancing profitability.
Performance Management
Manage and report on the performance of the function / business area; set appropriate performance objectives for direct reports and hold them accountable for achieving these; take appropriate corrective action where necessary to ensure the achievement of annual business objectives.
These core accountabilities should not be construed to contain every function/responsibility that may be required to be performed by an incumbent in this job. Incumbents are required to perform other functions as assigned.