Description
Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org
Country Management Unit Context
The AWCF1 country management unit (CMU) covers 5 countries (Senegal, Capo Verde, The Gambia, Guinea-Bissau, and Mauritania. More information on Senegal: https://www.worldbank.org/en/country/senegal
The World Bank Office in Senegal seeks applications from qualified local candidates for the vacant position of Receptionist to support office and contributes to the smooth running of the daily operations of the Dakar, Senegal Country Office. Tasks may vary according to the office support needs and requirements of the reception work, but typically encompass basic office functions ranging from managing the pouch system, scanning, photocopying to performing light assignments utilizing Microsoft Office.
Duties and Accountabilities
• Welcoming Visitors and answering telephone calls
• Performs basic office functions including managing the pouch system, recording, sorting and distributing incoming correspondences, and any other tasks related to the reception, assisting in maintaining unit files in WBDocs, photocopying, delivering urgent correspondences / messages, handling courier services, etc.
• Backing up the person in charge of filing documents in WBDocs.
• Regular updating of Country Office Staff list
• Updates visitors list
• Assuring contact information of partners is kept accurate
• Backs-up other team members in routine office functions, as required.
• Work implies frequent interactions with all colleagues in Dakar Office, visiting missions, consultants, and Counterpart staff as well as external clients.
• Contribute to keeping good and warm working environment as well as good presentation appearance of Senegal Country Office reception.
Selection Criteria
Qualification and skills required for the position
• At least the level of high school degree in administration, secretariat, business administration with 3 years of experience, in a similar position.
• Strong interpersonal skills and commitment to working, in a multi-disciplinary team within a matrix management environment.
• Sound organizational skills and ability to prioritize and deliver assignments as required and ability to work under pressure and to meet tight deadlines.
• Ability to pass relevant Bank Group tests as required.
• Bilingual with an excellent verbal and written communication skills in French and English;
• Good computer literacy.
Essential Competencies
• Technology and systems knowledge - Conducts routine work using basic software applications (Microsoft Office, Outlook) and appropriate technology and/or data base management systems.
• Project and task management - Demonstrates attention to details. Able to organize own work and complete assigned tasks according to directions within agreed timeline; seeks guidance in organizing non - routine tasks.
• Institutional policies, processes, and procedures - Displays basic awareness of WB structure and relevant people within the assigned area of responsibility. Demonstrates basic understanding of policies and procedures and has ability to apply them in routine situations.
• Flexibility and adaptability - Demonstrates ability and willingness to learn, take and provide feedback.
• Client Orientation - Demonstrates professionalism displaying positive client service attitude; can develop good working relationships with internal/external clients.
• Drive for Results - Takes personal ownership and accountability to meet deadlines and deliver assignments based on objectives and has the personal organization to do so.
• Teamwork (Collaboration) and Inclusion - Collaborates with other team members and contributes productively to the team's work and output, demonstrating respect for different points of view.
• Knowledge, Learning and Communication - Demonstrates tact and judgment, good listening, and communication skills. Shows interest in learning and enhancing own abilities of sharing knowledge.
• Business Judgment and Analytical Decision Making - Demonstrates basic skills in information retrieval and organization, seeks guidance in complex situations.
World Bank Group Core Competencies
The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.
We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.
Learn more about working at the World Bank and IFC, including our values and inspiring stories.
This vacancy is archived.