Action Against Hunger leads the global movement to end hunger. We innovate solutions, advocate for change, and reach 28 million people every year with proven hunger prevention and treatment programs. As a nonprofit that works across 55 countries, our 8,990 dedicated staff members partner with communities to address the root causes of hunger, including climate change, conflict, inequity, and emergencies. We strive to create a world free from hunger, for everyone, for good.
Action Against Hunger USA is part of the Action Against Hunger International network. As an independent NGO, Action Against Hunger USA currently manages operations in 8 countries: Kenya, South Sudan, Somalia, Tanzania, Uganda, Ethiopia, Zambia and Haiti.
The Junior Fundraising Systems Administrator will be a support team member, responsible for executing on day-to-day administration of ACF’s Salesforce platform, helping to ensure smooth operations of systems, and supporting the optimization of workflows for the team through automation. The Junior Administrator will work on configuration, support, maintenance, and improvement of the database architecture, integrations, and automation.
The Junior Administrator will collaborate with and support the Fundraising Systems and Data Governance Officer to ensure systems and data structures align with organizational and departmental policies and best practices.
Purpose: This role is the administrator and maintainer for systems and tool used by fundraising teams, including the Salesforce Nonprofit Cloud environment, data structures and configuration, and implementing improvements of all fundraising systems needed to support critical functions across the External Relations department.
Engagement: This position reports directly to the Associate Director, Fundraising Systems, and works closely with the Fundraising Systems and Data Governance Officer. They will engage with other members of the External Relations department to support fundraising systems utilized by the teams.
Delivery: The Junior Administrator assists with fundraising systems needs. This role will maintain the effective and proper use of our fundraising systems, including timely and accurate support, troubleshooting, and implementation.
Systems Administration
Support the team as system administrator for the Salesforce Nonprofit Cloud environment, Salesforce Marketing Cloud Account Engagement, and other tools used by the private fundraising team, such as Basecamp, Bitwarden, and Funraise As system administrator, troubleshoot issues and errors, test and monitor system performance, manage user roles and security permissions, set up and maintain workflow rules and configuration as directed Act as first point of contact with Salesforce representatives and escalate issues as needed. Research, install, and maintain appropriate applications from the AppExchange Gather detailed requests for improvements or changes to the system, and implement these changes as appropriate Document customizations made in Salesforce Regularly audit data entered by the Gift Processing Associate(s) and other External Relations staff and flag any discrepancies in data accuracy and adherence to data governance policies and procedures Maintain data hygiene and cleanlinessSystems Support, Integrations and Automations
Implement plans to automate processes using Salesforce tools such as process builder, flow automation, validation rules Support Salesforce integrations with other tools and applications, such as Mogli, PowerBI, Funraise, and the organization enterprise Microsoft environment Work closely with the Development Operations Associate to create and maintain reporting and analytics in PowerBI and SalesforceStaff Training and Skill Development
Support and facilitate training for new users on all fundraising systems Provide ongoing training for existing users for new features, and grow the Salesforce skillset across the External Relations teamOther duties as required
Participate in key Fundraising Systems team project