Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.
The Department
The Information Technology (IT) department coordinates, facilitates, and supports the agency's use of information and communications technology to achieve agency goals. We provide planning and technical assistance to Mercy Corps country programs and collaborate with HQ departments to implement and support the agency's strategic initiatives. We work to strengthen the agency’s abilities to use Internet-based information services.
The Position
The IT Change Management & Communication Manager is responsible for coordinating and managing the change management and communication of Mercy Corps’ IT department’ portfolio of projects. This includes managing change activities arising from new and existing IT projects, changes in business systems and processes, or changes in technologies.
Projects examples are Mercy Corps’ transition from Google to Microsoft 365, OneTrust Phase 3 rollout, and Mercy Corps legacy Account Management system (MCAM) retirement.
Essential Responsibilities
CHANGE MANAGEMENT
COMMUNICATIONS
KNOWLEDGE MANAGEMENT
Supervisory Responsibility