- Full compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment.
- Analysis of the requirement and elaboration of internal policies and procedures on the use of ICT.
- CO ICT business processes mapping and elaboration/establishment of internal Standard Operating Procedures (SOPs) in ICT management, control of the workflows in the ICT team.
- Participation in the office business process re-engineering activities and ensure that business needs drive IT solutions related to corporate resource management.
- Conduct of market research and analysis, and introduction of new technology for country office system updating and improvement.
- Provision of advice on and assistance in procurement of new ICT equipment for the CO and projects, provision of technical specifications and information on best options in both local and international markets.
- Development and update of the ICT annual plan and road map. Development and update of the business continuity plan, disaster recovery plan, ICT infrastructure and training plans. Follow up on their implementation.
- Provision of support to the use of Atlas (UNDP’s implementation of PeopleSoft ERP) functionality for improved business results and improved client services.
- Leadership of the ICT team for effective and client-oriented services.
- Development and implementation of CO information and documentation management system in accordance with UNDP policy and the country office needs.
- CO hardware and software platforms meet the UNDP corporate standards and the CO key business processes.
- Provision of advice on maintenance of equipment and acquisition of hardware supplies
- Supervision of the implementation of corporate UNDP systems.
- Development of new software for high impact results (e.g. office management system, e- registry, intranet, etc).
- Monitoring of the computing resources to provide a stable and responsive environment.
- Operation of network utility procedures defining network users and security attributes establishing directories, menus and drive-mappings, configuring network printers and providing user access.
- Monitoring of backup and restoration procedures for both server and local drives.
- Timely upgrade of LAN infrastructure and Internet connectivity to meet UNDP requirements.
- Provision of technical advice on network administration to other agencies as required and monitoring preparation of bills for cost-recovery for the services provided.
- Identification of opportunities and ways of converting business processes into web-based systems to address the issues of efficiency (e.g. office management systems, donor profile software, knowledge management systems).
- Creation and technical maintenance of the CO websites and Intranet.
- Provision of technical advice on web management to other agencies as required and monitoring preparation of bills for cost-recovery for the services provided.
- Identification and promotion of different systems and applications for optimal content management, knowledge management and sharing, information provision.
- Organization of training for the operations/projects staff on ICT issues.
- Synthesis of lessons learned and best practices directly linked to ICT management.
- Sound contributions to knowledge networks and communities of practice.
- Maintains an established network of contacts for general information sharing and to remain up-to-date on partnership related issues
- Generates new ideas and approaches, researches best practices and proposes new, more effective ways of doing things
- Documents and analyses innovative strategies and new approaches
- Understands and applies fundamental concepts and principles of a professional discipline or technical specialty relating to the position
- Possesses basic knowledge of organizational policies and procedures relating to the position and applies them consistently in work tasks
- Identifies new and better approaches to work processes and incorporates the same in his/her work
- Analyzes the requirements and synthesizes proposals
- Strives to keep job knowledge up-to-date through self-directed study and other means of learning
- Demonstrates good knowledge of information technology and applies it in work assignments
- Demonstrates ability to diagnose problems and identifies and communicates processes to support change initiatives
- Maintains information/databases on system design features
- Develops simple system components
- Researches potential solutions to internal and external client needs and reports back in a timely, succinct and appropriate fashion
- Organizes and prioritizes work schedule to meet client needs and deadlines
- Establishes, builds and sustains effective relationships within the work unit and with internal and external clients
- Gathers, analyzes and disseminates information on best practice in accountability and results-based management systems
- Demonstrating/safeguarding ethics and integrity
- Demonstrate corporate knowledge and sound judgment
- Self-development, initiative-taking
- Acting as a team player and facilitating team work
- Facilitating and encouraging open communication in the team, communicating effectively
- Creating synergies through self-control
- Managing conflict
- Learning and sharing knowledge and encourage the learning of others. Promoting learning and knowledge management/sharing is the responsibility of each staff member.
- Informed and transparent decision making
- Master’s degree in Information systems, Information Management or Bachelors with four years of experience in,Computer Science or related discipline. Cisco Certified Network Engineer (CCNE) and Microsoft Certified Systems Engineer (MCSE). If certification is not available at the time of recruitment, it should be obtained within 6 months.
- 2 years of relevant working experience, including development and implementation of ICT strategies, management and supervision of ICT services and teams, hardware and software platforms, telecommunications facilities, knowledge of Windows-based packages/applications, experience in web design and development of web-based office applications.
- Fluency in the UN language and national language of the duty station.
Important applicant information
All posts in the GS categories are subject to local recruitment.
Applicant information about UNDP rosters
Note: UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.
Workforce diversity
UNDP is committed to achieving diversity within its workforce, and encourages all qualified applicants, irrespective of gender, nationality, disabilities, sexual orientation, culture, religious and ethnic backgrounds to apply. All applications will be treated in the strictest confidence.
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Contract Duration: 1 Year with possibility for extension