The International Rescue Committee responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, IRC offers life-saving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in more than 40 countries and in 22 U.S. cities, IRC restores safety, dignity and hope to millions who are uprooted by conflict or disaster. IRC leads the way from harm to home.
CONTEXTUAL BACKGROUND
The Syria crisis is often described as the worst humanitarian catastrophe since the end of the Cold War. Inside Syria, 7.6 million people are internally displaced and 12.2 million are in need of humanitarian assistance, with 4.8 million in hard-to-reach areas. There are 4 million Syrian refugees in neighboring countries. This is no short-term humanitarian episode. The devastating human consequences to huge numbers of people will endure for decades. The destruction of relationships, communities, livelihoods, homes and infrastructure will take years to repair.
The IRC began relief operations in Jordan in 2007 to respond to a massive influx of Iraqi refugees. Today, the IRC is offering a robust humanitarian response to the Syria crisis. With an annual budget in excess of $140 million and a rapidly expanding portfolio, supported by more than 1,500 staff in the region, IRC is undertaking programs in Syria and the neighboring countries of Turkey, Iraq, Lebanon and Jordan in the fields of health, child protection, education, women’s protection and empowerment, NFI and food distribution, cash assistance, water and sanitation, and livelihood programming.
Job Overview/Summary:
The HR Manager manages a team of HR staff based in Amman & North field of Jordan to ensure high quality and efficient staff onboarding, contracts management, orientation, performance management, employee relations, code of conduct compliance, employee engagement and staff care. The HR Manager reports directly to the HR Director.
The HR Manager will support the HR Director to adapt and implement Global HR initiatives and practices and serve as an advisor to maximize staffing resources and performance, promote a positive organizational culture, minimize risk and ensure effectiveness & efficiency of work processes.
RESPONSIBILITIES
HR Leadership & Management
· Lead exit management process to ensure seamless and smooth transition for departing employees.
· Conduct exit interviews with exiting staff, generate exit reports, analyze the gaps and share outputs with HR director and other stakeholders and suggest improvement plans.
· Manage employee relations disputes, complaints and conflicts in a professional manner with the aim of empowering employees and supervisors to have the necessary tools, resources and knowledge to resolve conflicts in a positive reinforcement manner.
· Act as impartial investigator and/or mediator (where applicable) when dealing with misconduct reports to ensure equitable and fair procedures are taking place in line with our internal policies & labor law.
· Follow-up disciplinary measures and related employment law matters are properly applied and advise supervisors in determining appropriate disciplinary plans of action.
· Conduct and organize the IRC Way & code of conduct trainings, performance evaluation and any required training on Quarterly basis for all IRC Jordan staff.
· Liaise, coordinate and communicate efficiently with the Recruitment, Compensation & Benefits team members to ensure a timely and proper flow of work and exchange of needed HR information.
· Other duties assigned by supervisor
Staff Performance Management and Development
· Coach, train, and mentor HR staff with the aim of strengthening their technical capacity, exchanging knowledge within the team and providing professional development guidance
· Supervise and mentor direct-report staff, including communicating clear expectations, setting performance objectives, providing regular and timely performance feedback, and providing documented semi-annual performance reviews.
· Provide constructive feedback and counsel on appropriate career paths and professional development.
· Promote and monitor staff care and well-being; approve and manage all leave requests to ensure adequate coverage.
Communications
· Communicate frequently and regularly on HR changes, initiatives, programs and offerings.
· Model and encourage active practice of the principles of the “IRC Way – Global Standards for Professional Conduct”.
· Maintain a healthy and empowering office environment that encourages open, honest and productive communication among IRC staff.
· Conduct periodic progress reports on HR initiatives, monthly HR reports, analytics reports ..etc.
Key Working Relationships:
Position Reports to: HR Director
Indirectly Reports to: N/A
Position directly supervises: (2) HR Officers, (2) HR Assistants
Key Internal Stakeholders: Head of Units, Grants, Amman Based Staff; HR team, IRC Middle east regional staff, shared services unit.
Key External Stakeholders: INGO and UN HR staff; Legal counsel; Ministry of Interior; Ministry of Labor, Social Security.
Job Requirements:
Education:
Work Experience:
· Minimum of 4 years, preferably 4 years as an HR generalist, including recruitment, performance management, compensation, training and development and HR Administration.
· Minimum 2 years of experience in a supervisory role in a fast-paced environment.
· Previous INGO experience is preferred but not a must.
Demonstrated Skills and Competencies:
· A commitment to IRC’s mission and vision
· Strong training and coaching skills;
· Experience and knowledge of recruitment process and practice, including employer branding
· Proven ability to organize short-Midterm plans, organize priorities and work under administrative and programmatic pressures with detail orientation and professional grace.
· Excellent communication skills with ability to manage complex HR situations diplomatically and to effective resolution.
· Excellent command of Arabic & English languages (Witting, Reading, speaking)
· Excellent management, interpersonal and negotiation skills and a demonstrated ability to promote harmonious/cohesive teamwork, in a cross cultural context.
· Ability to demonstrate a supportive and consultative approach with direct reports and staff at all levels.
· Very strong proficiency in MS Word, Excel, Outlook and PowerPoint is a must.
Language Skills:
Professional Standards
IRC staff must adhere to the values and principles outlined in IRC Way – Global Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.
This vacancy is archived.