This position will be hybrid and based in our WRI Europe office in the Hague or London. Existing work authorization is required at the time of application submission. WRI is unable to sponsor any visa work sponsorship for this position.
This is a full-time, in-office position.
Job Highlight:
Reporting to the Senior Help Desk Analyst, you will provide Tier II and III level of support in a high-volume capacity, responding to calls as a member of a small team. You will also be lead on the corporate workstation experience for WRI staff. You will be supported by colleagues working in similar roles at the cutting edge of their fields across Asia, Africa, Europe, Latin America, and the United States.
What will you do:
Help Desk Support (50%):
Network Set-Up and troubleshooting (25%):
Hardware/Software Set-Up (25%):
What will you need:
Potential Salary:
£38,026 - £45,632 if based in the UK
€42,000 - €50,000 if based in the Netherlands
Salary is commensurate with experience and other compensable factors.
How to Apply:
Please submit a resume with cover letter by 30 November 2023.
You must apply through the WRI Careers portal to be considered.
What we offer:
About Us:
Founded in 1982, World Resources Institute (WRI) is an independent, nonprofit global research organization that turns big ideas into action at the nexus of environment, economic opportunity, and human well-being. We are working to address seven critical challenges that the world must overcome this decade to secure a sustainable future for people and the planet: climate change, energy, food, forests, water, sustainable cities, and the ocean. WRI has a global staff of over 1,800 people with work spanning 60 countries. We have offices in Africa, Brazil, China, Europe, India, Indonesia, Mexico, Colombia and the United States, as well as a growing presence in other countries and regions.
The foundation of our work is delivering high-quality research, data, maps, and analysis to solve the world’s greatest environment and international development challenges and improve people’s lives. We work with leaders in government, business, and civil society to drive ambitious action and create change on the ground. Equally important, we bring together partners to develop breakthrough ideas and scale-up solutions for far-reaching, enduring impact.
Our mission and values:
WRI’s mission is to move human society to live in ways that protect Earth’s environment and its capacity to provide for the needs and aspirations of current and future generations.
Our values are shared ideals that bind us together: Integrity, Innovation, Urgency, Independence and Respect.