Post Number : DBS 189
Grade : P-3
Parent Sector : Bureau for Digital Business Solutions (DBS)
Duty Station: Paris
Job Family: Computer Sciences / Information Technologies
Type of contract : Fixed Term
Duration of contract : 2 years
Recruitment open to : Internal and external candidates
Application Deadline (Midnight Paris Time) : 09- OCT-23 (EXTENDED)
UNESCO Core Values: Commitment to the Organization, Integrity, Respect for Diversity, Professionalism
The position is located in the Bureau of Digital Business Solutions in the Administration and Management Sector.
Digital technologies play a key role infulfilling UNESCO’s mandate and delivering its program. New digital technologies are being implemented across the Organization to support and enable the strategic transformation agenda. The Bureau of Digital Business Solutions (DBS) is a key enabler in this implementation. DBS serves as the Secretariat for the Organization’s digital transformation governance, facilitating the development and evolution of the One-UNESCO Digital Strategy. As a key partner in the implementation of this strategy, the Bureau’s work includes the design and deployment of coherent and integrated corporate solutions to support the delivery of UNESCO’s programmatic outputs, while ensuring that all digital/IT services remain functional and operational at all times, and information management, digital/IT risk mitigation and cybersecurity measures are in place. The objectives and outputs of the Bureau are highly service oriented, requiring business engagement, customer focus and innovative digital solutions. New ways of working are needed to provide both effectiveness and efficiency in solution delivery, built on best-in-class user experience design principles and digital/IT architectures.
Located in the Workplan, Programme Management (WPM) Unit and under the direct supervision of the Head of Solution Design and Implementation Section, the Salesforce Technical Expert will autonomously drive the configuration, customization and development of detailed solution designs with the Salesforce platform and products, ensuring integration with or replacement of other systems including patchwork systems, in a modern technical environment in line with, and substantively contributing to, the delivery of the Bureau’s digital transformation initiatives, particularly in relation to the transition to the Salesforce platform. The Salesforce Technical Expert is a subject matter expert, with excellent theoretical and practical knowledge of the Salesforce platform and expert custom code creation, configuration and customization skills with Salesforce products. The Salesforce Technical Expert knows, and capitalizes on, how impactful significant engagement and interaction with internal and external technical and functional teams, as well as with client and business stakeholders, can be to deliver outcomes and business objectives. The Salesforce Technical Expert acts as the Salesforce system administrator and will manage the build and maintenance, and run phases of the project to support.
The key responsibilities of the role are as follows:
Education
Work Experience
Skills and Competencies
Languages
Skills and Competencies
Languages
UNESCO’s salaries consist of a basic salary and other benefits which may include if applicable: 30 days annual leave, family allowance, medical insurance, pension plan etc.
The approximate annual starting salary for this post is 100 541 US $.
For full information on benefits and entitlements, please consult our Guide to Staff Benefits.