Back Emergency Program Manager - Palestine

Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse, and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.

The Program / Department / Team

Since 1986, Mercy Corps has helped Palestinians in the West Bank and Gaza access critical services and become more economically self-sufficient focusing its interventions on WASH, community crisis resilience, economic opportunities, and cash programming. With funding from BHA and ECHO Mercy Corps has been able to work together with communities in the West Bank and Gaza to respond to these needs. The escalation of conflict that began on October 7, 2023, has sharply exacerbated the humanitarian crisis in Gaza and the region. Mercy Corps is actively working to respond to the crisis and restart our humanitarian programs in Gaza where team members there are committed to significantly ramping up much needed lifesaving aid as soon as it is safe to do so.

General Position Summary

The Emergency Program Manager is a key person within the Gaza Emergency Response team, who ensures the emergency programs and projects are implemented, managed, monitored, and reported according to Mercy Corps quality and donors’ standards in an efficient and effective manner. The Emergency Program Manager plays a key role in the overall leadership of the Gaza Response under the guidance and management of the Emergency Response Team Leader.

As a member of the Gaza Response Team, the Emergency Program Manager shares the overall responsibility for the direction and coordination of the Gaza Emergency Response’s program activities under the direct supervision of the Emergency Response Team Leader.

Essential Responsibilities

STRATEGY AND VISION

• Participate to Mercy Corps Gaza Strategy and Emergency Response Plan.
• Help develop and organize activities to secure resources for programs and encourage stakeholders to provide support.
• Recognize opportunities for innovative action and create an environment where alternative viewpoints are welcomed.

  PROGRAM MANAGEMENT

  • Oversee program start-up and ongoing program management and administration of teams across various field locations.
  • Ensure program participants are effectively targeted according to established vulnerability criteria.
  • Develop and oversee program implementation strategies, including partnership frameworks, participants targeting, distribution process as well as WASH, Psychosocial and capacity building of partners as needed.
  • Ensure program implementation is on time, target and within budget, using effective M&E systems to reach desired impacts.
  • Provide innovative solutions and systems, in collaboration with regional and global team members, to ensure the response is as compliant and of high quality as possible in a remote setting and highly insecure environment.
  • Maintain systems that ensure effective and transparent use of financial resources for timely and informative reporting in restrained access contexts, in line with donor and Mercy Corps policies and procedures.
  • Fulfill Mercy Corps Program Management Minimum Standards based on the organization-wide guide.

    TEAM MANAGEMENT

    • Manage the program team in Gaza at location and using remote tools when required.
    • As needed, recruit and induct new program team members.
    • Lead, manage and support the program team in the implementation of the response.
    • Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
    • Promote accountability, communicate expectations, and provide constructive feedback via regular performance reviews.
    • Provide team members with information, tools, and other resources to improve performance and reach objectives.
    • Contribute to country team-building efforts, help team members identify problem solving options and ensure the integration of all team members into relevant decision-making processes.

      FINANCE & COMPLIANCE MANAGEMENT

      • Ensure compliance with donor and Mercy Corps regulations related to emergency programming.
      • Help maintain operational systems that ensure proper administrative support for programs.

        REPRESENTATION & COORDINATION