Back Communication and Knowledge Management Assistant

FHI 360 is a nonprofit human development organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions. Our staff includes experts in Health, Education, Nutrition, Environment, Economic Development, Civil Society, Gender, Youth, Research and Technology– creating a unique mix of capabilities to address today’s interrelated development challenges. FHI 360 serves more than 60 countries, all 50 U.S. states and all U.S. territories.

USAID Enhancing Quality of Healthcare Activity (USAID-EQHAII) is a five-year project (October 23, 2023 – October 22, 2028) led by FHI 360 and partnership with KHANA, Kawsang, ThinkWell, and Data Elevates that aims to further improve and sustain service quality by strengthening a harmonized Cambodian high quality health system that will lead to better health outcomes for all Cambodians.

EQHA II builds on the successes to date of the Royal Government of Cambodia (RGC) and development partners and aim at achieving three objectives:

Improved evidence-based policy, guidelines, strategies for more effective and efficient health systems Improved individual and institutional capacity of the public and private sectors to implement, monitor, and evaluate QA according to the national standards. Improved individual and institutional capacity of subnational health systems to provide quality services to address emerging national program priorities.

JOB SUMMARY:

The Communication and Knowledge Management Assistant will be under supervision of Communication and Knowledge Management Specialist. S/he will assist the USAID-EQHA II team in designing, implementing, and monitoring communication activities for all three objectives of the project. S/he will work with the Communication and Knowledge Management Specialist to deliver clear and relevant communication messages through various channels to all stakeholders of the USAID-EQHA II project. S/he will also coordinate with the Monitoring Evaluation Research and Learning (MERL) team and key EQHA technical staff to document and disseminate project lessons learned and best practices using different methods, aiming to strengthen the health system and improve health services in both public and private sectors in Cambodia.

KEY RESPONSIBILITIES AND CONTRIBUTIONS:

Technical Support:

• Manage the social media accounts of the USAID-EQHA II Project, ensuring regular posting of relevant and engaging technical content. Set and monitor goals for increasing the followers and engagement of the project’s social media accounts, and recommend and implement strategies to achieve them.
• Coordinate with all staff members to source content for the social media accounts.
• Assist technical staff in designing behavior change communication and other materials, such as infographics, power point presentations, and more.
• Help with taking and editing videos and photos.
• Enhance technical staff’s skills in taking captivating photos and videos using smart phones.
• Collaborate with the Communication Specialist and other staff members to effectively organize and implement knowledge sharing events.
• Support the Communication Specialist and project technical staff in creating technical reports and other documents.
• Motivate all field staff to regularly photograph project activities and share them on a suitable platform, and establish and oversee a system to reward participation. Use dropbox/google drive/Flikr or a similar platform to store project photos.
• Maintain quality assurance standards for all program products and ensure communication products comply with FHI 360, Royal Government of Cambodia, and USAID guidelines.
• Help with translating some communication materials from English to Khmer and vice versa, and perform other communications and visibility tasks when requested.
• Stay updated on communication issues in Cambodia through networking and document review.

  Program Support:

  • Support the team in capturing impact stories, lessons learned, case studies, best practices of the project implementation, photos and interviews with partners, the community and other stakeholders when needed.
  • Ensure that the programs and services offered by the project align with the project objectives and reflect the program priorities.
  • Work closely with other FHI360/EQHA colleagues.
  • Perform other duties as assigned.

    TYPE AND NATURE OF CONTACTS:

    📚 𝗗𝗶𝘀𝗰𝗼𝘃𝗲𝗿 𝗛𝗼𝘄 𝘁𝗼 𝗚𝗲𝘁 𝗮 𝗝𝗼𝗯 𝗶𝗻 𝘁𝗵𝗲 𝗨𝗡 𝗶𝗻 𝟮𝟬𝟮𝟯! 🌍🤝 𝗥𝗲𝗮𝗱 𝗼𝘂𝗿 𝗡𝗘𝗪 𝗥𝗲𝗰𝗿𝘂𝗶𝘁𝗺𝗲𝗻𝘁 𝗚𝘂𝗶𝗱𝗲 𝘁𝗼 𝘁𝗵𝗲 𝗨𝗡 𝟮𝟬𝟮𝟯 𝘄𝗶𝘁𝗵 𝘁𝗲𝘀𝘁 𝘀𝗮𝗺𝗽𝗹𝗲𝘀 𝗳𝗼𝗿 𝗨𝗡𝗛𝗖𝗥, 𝗪𝗙𝗣, 𝗨𝗡𝗜𝗖𝗘𝗙, 𝗨𝗡𝗗𝗦𝗦, 𝗨𝗡𝗙𝗣𝗔, 𝗜𝗢𝗠 𝗮𝗻𝗱 𝗼𝘁𝗵𝗲𝗿𝘀! 🌐

    ⚠️ 𝐂𝐡𝐚𝐧𝐠𝐞 𝐘𝐨𝐮𝐫 𝐋𝐢𝐟𝐞 𝐍𝐨𝐰: 𝐏𝐨𝐰𝐞𝐫𝐟𝐮𝐥 𝐓𝐞𝐜𝐡𝐧𝐢𝐪𝐮𝐞𝐬 𝐡𝐨𝐰 𝐭𝐨 𝐠𝐞𝐭 𝐚 𝐣𝐨𝐛 𝐢𝐧 𝐭𝐡𝐞 𝐔𝐧𝐢𝐭𝐞𝐝 𝐍𝐚𝐭𝐢𝐨𝐧𝐬 𝐍𝐎𝐖!

    • National Local Regular (NLR)

      SUPERVISORY AND BUDGET RESPONSIBILITY

      N/A

      QUALIFICATION:

      • Cambodian National
      • A bachelor’s degree or equivalent in knowledge management, information services, media and communications, education, health, behavioral sciences, life/social sciences, international development or a related field

        EDUCATION/EXPERIENCE:

        • A bachelor’s degree or equivalent in knowledge management, information services, media and communications, education, health, behavioral sciences, life/social sciences, international development or a related field
        • One to three years of experience in knowledge management, communication or international development
        • Experience in using social media for project communication
        • Knowledge and experience in the health sector are desirable but not required
        • Proven writing skills. Ability to communicate clearly, positively and professionally with clients and staff. Fluency in English and Khmer (reading, writing and speaking)
        • Experience in photography and videography
        • Experience in social media management
        • Experience in communication design and infographics; preferably with Adobe software such as Photoshop, Illustrator and Premiere
        • Strong oral and written communication skills
        • Good analytical skills
        • Ability to influence and collaborate with others
        • Commitment to FHI 360’s safeguarding policies to ensure the safety of all people who come into contact with FHI 360

          This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

          FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.

          Our values and commitments to safeguarding: FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants’ previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant’s tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks.

          FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.
          
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