Hardship Level (not applicable for home-based)A (least hardship)
Family Type (not applicable for home-based)
Family
Staff Member / Affiliate TypeUNOPS LICA3
Target Start Date2024-01-01
Job Posting End DateJanuary 1, 2024
Terms of ReferenceTitle: Clerk (CBI)
Project: Cash Based Interventions
Duty station: Quito Country Office, Ecuador
Section/Unit: UNHCR CBI Unit
Contract/Level: Local Support, LICA 3
Duration: From 01 January to 30 June 2024
Supervisor: Direct Supervisor: Programme CBI Officer, Mr. Gianluigi Pala.
1. General Background
The Operation in Ecuador has focused its protection and solutions strategy to achieve the most appropriate conditions for persons UNHCR serves to achieve local integration. The Operation has strengthened governmental institutional capacity, through technical and financial support, to improve the delivery of international protection and solutions and to implement a new migration registration and regularization exercise that initiated in September 2022 and is expected to extend throughout 2023. However, as the security situation has further deteriorated in Ecuador with increased levels of violence, resettlement which has traditionally been a lifesaving intervention mechanism, has emerged as an essential tool providing sustainable and tangible solutions for at-risk groups such as: Survivors of Violence and or Torture (75% of total submissions in 2022); Women and Girls at Risk; Children and Adolescents at Risk; minority populations such as LGTBIQ+ and people with Legal and Physical Protection Needs. From 2003 to date, the Ecuadorian operation resettled and changed the lives of 10,255 persons.
On 5 January, the US government announced a series of changes affecting asylum seekers and migrants at or on their way to the US southern border. They included an expansion of refugee resettlement from Latin America and the Caribbean, although no operational details were provided.
The government has since advanced a plan for “regional processing centers” in countries in Central and South America, specifically Guatemala and Colombia. The centers will pre-screen individuals for possible lawful pathways to the US, Canada and Spain, such as refugee resettlement, humanitarian parole, family reunification or temporary labor visas.
UNHCR and IOM will be the operational partners for this initiative. IOM and UNHCR will screen and refer individuals for assessment by the US government for eligibility to the US refugee resettlement program or other lawful pathways to the US.
2. Purpose and Scope of Assignment
Work activity will be based in Quito- Country Office. Under the direct supervision of the Programme CBI
Officer, the Contractor shall be responsible for:
- Assist in the implementation of UNHCR CBI Direct Implementation for populations of concern.
- Manage the CBI hotline for the provision of phone assistance to cash recipients facing technical issues and/or requesting information.
- Maintain accurate and up-to date records of the complains and feedback related to CBI.
- Collaborate with staff in the field and CBI colleagues in Country Office and/or partners in ensuring the delivery of cash assistance.
- Refer cases to field offices and to implementing partners as necessary.
- Asist in data collection and reporting activities.
- Prepare routine correspondence.
- Collaborate in the design of communication materials.
- Ability to travel to remote locations when required.
- Perform other related duties as required.
Working Hours: 40 hours per week, 5 days per week from 9:30 am to 18:30 pm including 1 hour lunch time
3. Monitoring and Progress Controls
- Provide weekly and monthly performance reports;
- Provide weekly and monthly statistics on the CBI hotline management;
4. Qualifications and Experience
a. Education
- University Degree in Business Administration, Social Science, Communication or related fields.
b. Work Experience
- 1 year of relevant experience (internships count as well).
- Experience in costumer service is strongly desired.
- Basic knowledge of the principles of protection and assistance to asylum. seekers, refugees and other persons of concern to UNHCR.
- Good knowledge of handling confidential and statistical data.
- Good computer skills (MS Office), knowledge of database application.
c. Key Competencies
- Accountability
- Communication
- Teamwork &Collaboration
- Planning, organizing, and adaptation to work under pressure
- Negotiation and respect for cultural diversity
- Commitment to Continuous Learning
- Client & Result Orientation.
5. Submission of applications
A) English Desirable. Level intermediate.
B) Foreign candidates, to be considered eligible for this position, must have a temporary or permanent residence in Ecuador that allows them to carry out work activities in the country.
C) If recommended, the candidate must submit a current and updated RUC Unique Taxpayer Registry and a voluntary contribution certificate to the Ecuadorian Institute of Social Security IESS. Voluntary IESS securities will be covered by the staff member. The salary offered is in net terms.
D) If you wish to be considered for this vacancy, please submit your application according to the following instructions:
- CANDIDATES WITH ACCESS TO THE WORKDAY: In order to apply, you must first create your profile in the WORKDAY system.
- EXTERNAL CANIDATES: Candidates who do NOT have access to the WORKDAY system should submit their application through UNHCR's official site for applications:
https://www.unhcr.org/careers.html
WHEN CREATING A CANDIDATE PROFILE IN WORKDAY, PLEASE USE CAPSLOCKS FOR LAST NAME AND NO SPECIAL CHARACTERS (Ñ OR ACCENTS)
CVs WILL NOT BE ACCEPTED BY EMAIL. ONLY THOSE APPLICATIONS SENT THROUGH THE SYSTEM WILL BE CONSIDERED.
NOTE UNHCR is committed to diversity and welcomes applications from qualified candidates regardless of disability, gender identity, marital or civil partnership status, race, color or ethnic and national origins, religion or belief, or sexual orientation. UNHCR does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees).
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Other informationThis position doesn't require a functional clearance