Back Public Health Clerk, LICA 3

Hardship Level (not applicable for home-based)A (least hardship)

Family Type (not applicable for home-based)

Family

Staff Member / Affiliate TypeUNOPS IICA3

Target Start Date2023-08-01

Job Posting End Datejunio 25, 2023

Terms of ReferenceCandidates must be legally present in Costa Rica at the time of application, recruitment and hire.
Only candidates holding a legally job permit in Costa Rica will be considered eligible.
We are committed to maintaining diversity in terms of gender, ethnicity and culture. Persons belonging to minority groups, persons with special abilities, men and women, are encouraged to apply for vacancies. All applications will be treated with the strictest confidentiality.
Eligible candidates may be required to take a technical test and/or an interview.
If you have special needs or require assistance to apply, please contact cossarrhh@unhcr.org
Covid-19 Vaccination and related Safety Measures:
UNHCR has a responsibility to prevent and curb the spread of COVID-19 as part of its accountability to its workforce and the communities it works in and serves. Whilst other measures (such as hand hygiene, physical distancing, ventilation and wearing masks) remain crucial, being vaccinated against COVID-19 plays a key role in protecting oneself, families, colleagues, and the community including persons of concerns and has been proven to significantly reduce risks of serious illness and death from COVID-19. Therefore, in alignment with other UN agencies and based on the advice of the UN Medical Directors network, UNHCR strongly urges all colleagues to get vaccinated as soon as possible to protect themselves and others.
Recruitment as a UNHCR staff member and engagement under a UNHCR affiliate scheme or as an intern is subject to proof of full vaccination, independently of contract type and duration, unless the candidate is based in a location with documented lack of access to COVID-19 vaccines.
Therefore, the people recommended for the position must provide proof of vaccination or the medical recommendation that justifies non-vaccination.

TERMS OF REFERENCE

1. General Background
(Brief description of the national, sector-specific or other relevant context in which the individual contractor will operate)
Considering that in 2021, the European Union, represented by Agencia Española de Cooperación para el Desarrollo (AECID) have signed an Agreement, the objective of which is to provide a financial contribution to finance project “Health coverage and access to decent employment for the migrant, refugee and asylum seeker population, in vulnerable conditions, in Costa Rica”.
These terms of reference are prepared to have a person in charge of supporting the preparation of the requirements of the beneficiaries of the insurance.

2. Purpose and Scope of Assignment


Duties and responsibilities include but are not limited to:

• Conduct registration interviews in accordance with registration standards and guidance.
• Provides advice and responds to inquiries from asylum seekers and refugees regarding UNHCR insurance procedures.
• Maintain accurate and up-to-date records and data relating to all individual record cases pertaining to the insurance project
• Identify people with medical vulnerabilities, and ensure timely referral to the waiting list
• Provide statistics and reports related to registration data, as requested.
• Act as an interpreter and translator when necessary.
• Perform other tasks related to registration and/or protection as required.

3. Monitoring and Progress Controls
(Clear description of measurable outputs, milestones, key performance indicators and/or reporting requirements which will enable performance monitoring)
Key performance indicators include, but are not limited to: 50 calls per person per day and/or 45 biometric registrations or verifications per day.

• Core Values and Corporate Commitment: works to achieve the goals of UNHCR as a whole and demonstrates commitment to UN core values; respects individual, gender and cultural differences in dealing with others.
• Teamwork: Work collaboratively with and support your colleagues to achieve organizational goals.
• Customer Focus: Establishes and maintains productive partnerships with customers by earning their trust and respect, and by identifying customer needs and matching them with the right solutions.
• Planning and Organization - Identifies priority activities and assignments; adjust priorities as needed. Allocate the appropriate amount of time and resources to complete the job. Anticipate risks and allow for contingencies in planning. Use time efficiently.
• Communication - Speak and write clearly and effectively; listens to others, correctly interprets messages and responds appropriately. Asks questions to clarify and shows interest in having two-way communication. Demonstrates openness to share information and keep people informed.
• Responsibility: Takes responsibility for all responsibilities and follows through on commitments. Delivers products for which it is responsible within prescribed time, cost, and quality standards. Is personally responsible for his/hers own deficiencies and those of the work unit, if applicable.
• Knowledge building and sharing: Contributes to the own field of practice (eg, documents and shares knowledge inside or outside the office/project, participates in practical discussions, etc.).
• Commitment to continuous learning: keeps abreast of new developments in their own occupation/profession; actively seeks his professional and personal development; Shows willingness to learn from others.

4. Qualifications and Experience

a. Education
Completion of Secondary Education, High School Diploma.

b. Work Experience

• 1 year of relevant experience with High School Diploma; o 0 years of relevant experience with bachelor's degree or equivalent or higher.
• Experience working with databases (structure and management) and the UNHCR proGres database will be valued.

c. Key Competencies

• Desirable: English, and/or Portuguese knowledge will be an advantage.
• Analytical thinking.
• Technological awareness.
• Planning and organizing.
• Prior knowledge and experience in refugee issues, the proGres database and KOBO will be an advantage.

Standard Job Description Clerk Organizational Setting and Work Relationships The Clerk provides clerical and administrative assistance to the immediate supervisor and/or the Office as a whole. The incumbent is normally supervised by an Officer or Associate. S/he receives regular guidance and instructions from the supervisor on procedural aspects of the work. As per specific instructions, the incumbent may require liaising with other internal or external entities, to ensure effective delivery of services and achievement of objectives. All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity. Duties - Provide general clerical support to the work unit and, if required, visiting staff members. - Maintain the records in the work unit, create files for correspondence, reports, including confidential files. - Manage conference room booking and ensure that the facilities are well arranged and prepared with adequate supply to cover number of intended guests. - Maintain a proper record and inventory of stationary items in the work unit and ensure a well-stocked office. - Sort and prioritize incoming correspondence, reports, etc. and direct to other responsible staff members where necessary. - Arrange and forward records for archiving and maintain records of files sent for archiving. - Maintain calendar of appointments and schedules of meetings and travel for the supervisor, perform such clerical tasks as the completion of travel authorization requests, stationery request forms, etc. - May be required to prepare drivers¿ work schedule and maintain shift system. - May be required to organize and maintain mail delivery (Pouch) and tracking system between offices. - Perform other related duties as required. Minimum Qualifications Education & Professional Work Experience Years of Experience / Degree Level G3- 1 year relevant experience with High School Diploma; or Bachelor or equivalent or higher Field(s) of Education n/a Certificates and/or Licenses n/a Relevant Job Experience Essential Not specified Desirable Not specified Functional Skills IT-Computer Literacy (Functional Skills marked with an asterisk* are essential) Language Requirements For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English. For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language. For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English. All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power. As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise. This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Required Languages Spanish

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Desired Languages Portuguese

,English

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Additional Qualifications

Skills

Education

Certifications

Work Experience

Other informationThis position doesn't require a functional clearance